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Added 10 mins ago
Technical Support Analyst
Ford Motor Company
Allen Park, MI
…to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The…
Added 16 mins ago
CO
PROGRAM SPECIALIST - RISK ANALYST I
City of Stockton
Stockton, CA
- $38.48 USD / hour
Risk Analyst I is the entry level class in the Risk Analyst series. Positions in this class typically require little directly related work experience. The Risk Analyst I class is…
Added 1 hour ago
Senior Analyst, Cybersecurity Operations & Response
Fox Rothschild LLP
Kansas City, MO
As a member of the Information Services Department, the Senior Analyst, Cybersecurity Operations & Response supports the execution and continuous improvement of the Firm's Cybersecurity…
Added 1 hour ago
Budget Technician
Veterans Affairs, Veterans Health Administration
Albuquerque, NM
Added 1 hour ago
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Avint
Washington, DC
We are seeking a Management Analyst to provide general administrative, operational, programmatic, and analytical support to the Security Programs and Analysis Division (SPAD) within a…
Added 1 hour ago
Senior Lead Business Systems Analyst
MetLife
Cary, NC
…Collaborate with multiple partners from Business, Technology, Operations and D&A capabilities (Data Governance, Data Quality, Data Modeling, Data Architecture, Data Science, DevOps, BI &…
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Administrative Officer
Veterans Affairs, Veterans Health Administration
Durham, NC
…administrative management responsibility for a wide range of functional program staff that are assigned, matrixed, or deployed to Surgical Care Service. Responsibilities The Administrative…
Added 1 hour ago
Operations Analyst
Avalore, LLC
Arlington, VA
The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and…
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Information Security Analyst
Avalore, LLC
Arlington, VA
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Management Analyst
Avalore, LLC
Arlington, VA
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Adient US LLC
Greenfield, OH
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Programmer
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Data Analyst-Technical-Staff
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Jefferson City, MO
This role supports the development and deployment of data analytics at Intermountain Health. As a Data Analyst-Technical-Staff, you will be part of a team that contributes to strategic…
Added 2 hours ago
Safety & Wellness Manager, Operations & Policy Analyst 3 - Salem, OR (Hybrid)
Department of Corrections
United States
Safety & Wellness Manager, Operations & Policy Analyst 3
Added 2 hours ago
Activities Coordinator, Corrections Recreation Specialist 2 (Salem)
Department of Corrections
United States
…special interest groups, fostering constructive engagement and program participation. The Activities Coordinator promotes safe and secure recreational and leisure activities through…
Added 2 hours ago
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Commercial Data Product Owner - Job ID: 2080
Ascendis Pharma
Remote, United States
- $180,000 to $190,000 USD / year
Strong understanding of the U.S. pharmaceutical commercial ecosystem, including Sales, Marketing, Market Access, Patient Services, Specialty Pharmacy, HUB Services, and Trade Operations.
Added 2 hours ago
Senior Finance Analyst, NACF Central Reporting, NACF Central Reporting
Amazon
Irving, TX
…delivery. Build strategic partnerships with Finance Leaders, Operations Stakeholders, and Program/Product…
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Senior Analyst, Rebate Administration
Abbott
Austin, TX
Our team in Austin, TX (or Alpharetta, GA) is looking for a Senior Analyst, Rebate Administration
Added 2 hours ago
Public Policy Analyst (Program Specialist IV) - Te
TEXAS EDUCATION AGENCY
Austin, TX
Added 2 hours ago
Senior Analyst, Rebate Administration
Abbott
Austin, TX
Our team in Austin, TX (or Alpharetta, GA) is looking for a Senior Analyst, Rebate Administration
Added 3 hours ago
AU
SOC Security Analyst - Corporate Building
Allied Universal
New York, NY
- $25.5 to $26.5 USD / hour
The SOC (Security Operations Center) Security Analyst will be assigned to furthering the security mission within the client’s Regional Security Operations Center (RSOC) and Global Security…
Added 4 hours ago
Sr. Analyst, GTM Systems
PrePass
Remote, United States
We're looking for a Sr. Analyst, GTM Systems to own key platforms and workflows within our go-to-market technology stack, so Sales, Marketing, and Customer Success can do their best work.…
Added 4 hours ago
Senior Account Director, Enterprise Tech PR
SourceCode Communications
Remote, United States
Portfolio Management & Business Operations: Take accountability for account health, revenue forecasting, and resource allocation to optimize team utilization and minimize…
Added 4 hours ago
B(
Senior Analyst, Commercial Operations & Analytics
BD (Becton, Dickinson and Company)
Sparks, MD
- $104,700 to $167,500 USD / year
The Senior Analyst, Commercial Operations & Analytics is accountable for providing business insights and analytics to enable the US commercial organization to develop and deliver its…

Ford Motor Company

Technical Support Analyst

Allen Park, MI, United States

This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.

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Job details

Pay: This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Support Analyst

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position...

As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end-to-end technical support.

The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution.

This role is 5 days in office with opportunity for some work from home days.

Due to Ford & Lincoln dealership support required the technical hotline is open on some company designated holidays.

What you'll do...

Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
Provide timely initial response.
Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
Researching workshop manuals, service publications and various other technical/engineering documents
Respond / Formulate technically accurate recommendations.
Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.

Escalation of concerns to Level 2/Level 3 assistance for further support:

Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
Escalation to and interface with FSE to provide in-dealership assistance.
FSE technical hands-on assistance
Capture data for FSE dealer process reviews
Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

You'll have...

High School Diploma
2+ years of hands-on technical/diagnostic experience in automotive-related environments, including but not limited to:
Automotive manufacturers
Technical service organizations
Automotive dealerships
Independent repair facilities
Military vehicle maintenance
Automotive technical training programs
2+ years of experience in vehicle diagnostics and repair.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

Even better, you may have...

Bachelor’s degree or higher in a technical discipline (e.g., Automotive Technology, Automotive Engineering Technology, Field Service Operations, Advanced Vehicle Systems, Automotive Industry Management).
ASE Certifications.
Senior Master Certification or equivalent OEM technical training.
State Automotive Certifications.
Automotive dealership service experience.
Experience with Jira is preferred
Strong interpersonal and communication skills, with demonstrated professionalism in all interactions.
High level of reliability, diligence, and accountability.
Collaborative team player who values cross-functional partnership.
Commitment to continuous learning and development, both personally and for others.
Ability to work independently with a proactive, forward-thinking approach.
Strong problem-solving and analytical capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Paid time off and the option to purchase additional vacation time.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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