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Added 1 min ago
CF
General Manager
Charter Foods, Inc
Parkersburg, WV
- $45,000 to $50,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 1 min ago
CF
General Manager
Charter Foods, Inc
Stanford, KY
- $45,000 to $50,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 1 min ago
CF
General Manager
Charter Foods, Inc
Liberty, KY
- $45,000 to $47,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 1 min ago
CF
General Manager
Charter Foods, Inc
Wartburg, TN
- $44,000 to $48,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 2 mins ago
CF
General Manager
Charter Foods, Inc
Jamestown, TN
- $44,000 to $48,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 2 mins ago
CF
General Manager
Charter Foods, Inc
Charleston, WV
- From $45,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 2 mins ago
CF
General Manager
Charter Foods, Inc
Russell Springs, KY
- $47,000 to $50,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 2 mins ago
CF
General Manager
Charter Foods, Inc
Elkview, WV
- From $45,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 2 mins ago
CF
General Manager
Charter Foods, Inc
Salyersville, KY
- From $42,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 3 mins ago
CF
General Manager
Charter Foods, Inc
Pikeville, KY
- $50,000 to $55,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 3 mins ago
CF
General Manager
Charter Foods, Inc
St Marys, WV
- $42,000 to $48,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 3 mins ago
CF
General Manager
Charter Foods, Inc
Owingsville, KY
- $48,000 to $51,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 3 mins ago
CF
General Manager
Charter Foods, Inc
Lewisburg, WV
- From $50,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 3 mins ago
CF
General Manager
Charter Foods, Inc
Blaine, TN
- $44,000 to $48,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 3 mins ago
CF
General Manager
Charter Foods, Inc
Beckley, WV
- From $45,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 4 mins ago
CF
General Manager
Charter Foods, Inc
Hazard, KY
- $45,000 to $50,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 4 mins ago
CF
General Manager
Charter Foods, Inc
Huntington, WV
- $47,000 to $51,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 4 mins ago
CF
General Manager
Charter Foods, Inc
Milton, WV
- $47,000 to $51,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 4 mins ago
CF
General Manager
Charter Foods, Inc
Ironton, OH
- From $50,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 4 mins ago
CF
General Manager
Charter Foods, Inc
Barboursville, WV
- From $50,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 4 mins ago
CF
General Manager
Charter Foods, Inc
Huntington, WV
- $47,000 to $51,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 5 mins ago
CF
General Manager
Charter Foods, Inc
Cross Lanes, WV
- From $46,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 6 mins ago
CF
General Manager
Charter Foods, Inc
Russell, KY
- From $50,000 USD / year
…leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and…
Added 10 mins ago
Early Childhood Director
Merrill Community School District
Merrill, MI
Employer: Merrill Community Schools Location: Merrill Community Child Development Center (Merrill Elementary), Merrill, MI Reports To: Superintendent Classification:…
Added 10 mins ago
Lead Warehouse Supervisor
Ford Motor Company
Romulus, MI
…performance, and directly impact the quality and efficiency of our…

Ford Motor Company

Technical Support Analyst

Allen Park, MI, United States

This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.

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Job details

Pay: This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Support Analyst

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position...

As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end-to-end technical support.

The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution.

This role is 5 days in office with opportunity for some work from home days.

Due to Ford & Lincoln dealership support required the technical hotline is open on some company designated holidays.

What you'll do...

Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
Provide timely initial response.
Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
Researching workshop manuals, service publications and various other technical/engineering documents
Respond / Formulate technically accurate recommendations.
Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.

Escalation of concerns to Level 2/Level 3 assistance for further support:

Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
Escalation to and interface with FSE to provide in-dealership assistance.
FSE technical hands-on assistance
Capture data for FSE dealer process reviews
Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

You'll have...

High School Diploma
2+ years of hands-on technical/diagnostic experience in automotive-related environments, including but not limited to:
Automotive manufacturers
Technical service organizations
Automotive dealerships
Independent repair facilities
Military vehicle maintenance
Automotive technical training programs
2+ years of experience in vehicle diagnostics and repair.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

Even better, you may have...

Bachelor’s degree or higher in a technical discipline (e.g., Automotive Technology, Automotive Engineering Technology, Field Service Operations, Advanced Vehicle Systems, Automotive Industry Management).
ASE Certifications.
Senior Master Certification or equivalent OEM technical training.
State Automotive Certifications.
Automotive dealership service experience.
Experience with Jira is preferred
Strong interpersonal and communication skills, with demonstrated professionalism in all interactions.
High level of reliability, diligence, and accountability.
Collaborative team player who values cross-functional partnership.
Commitment to continuous learning and development, both personally and for others.
Ability to work independently with a proactive, forward-thinking approach.
Strong problem-solving and analytical capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Paid time off and the option to purchase additional vacation time.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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