Food Bank Rural Programs Coordinator

Description Our MissionOur mission is to leverage the power of food to end hunger and build healthier communities. Our VisionWe believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. The Foodlink WayAct With CompassionTake ResponsibilityBe a Team PlayerListen, Learn, Adapt

Job Title: Food Bank Rural Programs Coordinator Department: Food Bank (Member Services) Reports to: Member Engagement Manager Status: Full-time, Hourly, Non-exempt Job Level: Grade 4 (Administrative and Program Support Roles) Updated: November 2026

SUMMARY The Food Bank Rural Programs Coordinator (FBRPC) will serve as the Member Representative for the emergency food program member agencies situated within the 9 rural counties of Foodlink’s service area. The key responsibility of a Member Representative is to conduct site visits with members to ensure food safety and regulatory compliance, while also building upon the existing relationship between Foodlink and members to increase collaboration and a positive customer service relationship. Due to the size of our service area and the focus on rural locations, interested applicants should keep in mind that driving in the rural community is a significant component to this position, with upwards of 1000 – 2000 miles driven per month (which is fully reimbursed by Foodlink).

Additionally, the FBRPC will work with the Member Engagement Manager to coordinate the Pop-up Pantry program across Foodlink’s service area and will serve as a critical member of the Member Services team to support the network as a whole.

KEY RESPONSIBILITIES

• Conduct site visits in Foodlink’s rural counties to deepen our partnerships and ensure compliance. These site visits will include monitoring emergency site partners, providing exemplary customer service to increase collaboration, and conducting meetings with diverse groups of stakeholders to further our understanding of our service area, the partners and community members within these areas, and how we can better meet their needs.
• Assist with the creation of county-specific implementation plans to increase our distribution throughput. Develop a strong understanding of Foodlink’s programs and services and work with stakeholders to create a plan for each gap in service. This could include exploring development of new partnerships, expanded cold storage, home delivery, and use of client-tracking software.
• Coordinate a strong Pop-Up Pantry (PUP) program that addresses the needs in our rural communities and complements the work of brick-and-mortar site partners. With support from the Member Engagement Manager, liaise with host sites, Operations and Procurement teams, and the Communications team to ensure an effective, efficient schedule. Assist with the implementation and maintenance of PUP membership including the creation of program cards, statistics reporting, product complaints, and onboarding.
• Provide exemplary customer service to our network of members. Learn the logistics of Foodlink’s operations and become empowered to address any concerns raised by rural members. Additionally, all Member Services team members are expected to provide exemplary customer service to any Foodlink member, as needed and appropriate. This may include answering Member Services customer service emails and phone calls, as well as hosting virtual office hours.
• Support the Member Services team and larger Food Bank department. The FBRPC may be asked to visit and monitor emergency agencies in Monroe Co., as well as non-emergency site partners, if required to fulfill the overall yearly monitoring requirements. Additionally, all team members support team-wide initiatives, such as reviewing annual member grant applications, providing a variety of support for the annual member conference, offering relevant content to the member e-newsletter, and more.
• Other duties as assigned.

Requirements

QUALIFICATIONS

• High School diploma or an equivalent and two years of customer service experience or equivalent combination of education and experience is required.
• Familiarity with the community in which the work will take place is strongly preferred.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular). Any experience with data entry is a plus.
• Ability and willingness to learn and navigate various software programs, processes, and systems
• Exceptional organizational skills, a strong attention to detail, and the ability to solve practical problems under time constraints and within established deadlines
• The schedule is typically 8:30am – 5:00pm Monday – Friday but may vary across days of the week, and flexibility is required, including working on weekends.
• Ability to clearly communicate (speak, read and write proficiently) in English required. Ability to clearly communicate (speak, read and write proficiently) in Spanish a plus. Ability to communicate effectively, clearly, and with cultural competence through verbal, written and electronic methods.
• Valid NYS driver’s license and ability and willingness to travel within the 10-county service area

We are actively seeking a diverse pool of candidates for this position and strongly encourage applications from candidates of color.

SALARY AND BENEFITS

This is a full-time position paid on a salary/hourly basis, ranging from $20.25 - $22.73 hourly (DOE). Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service.

Certain positions, depending on their responsibilities and at the approval of Human Resources, are eligible for a personal cell phone usage stipend. This position is eligible for a Class I personal cell phone usage stipend, paid biweekly at a rate of $24. The value of the stipend is based on Foodlink budget and is subject to change at any time. This is not a reimbursement program.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items such as documents. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required.

Diversity, Equity, & Inclusion Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others. Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences. Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist. Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission. Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.