Regional Director (LCAM)

Regional Operations and RVP Support

• Serve as the primary operational resource and liaison for the RVP across South Florida communities.

• Coordinate regional priorities, team communications, and initiatives across communities.

• Provide guidance to Association Managers and serve as a point of escalation.

• Support the development and implementation of Folio’s Standards of Excellence (SOE) program and adherence to standard operating procedures (SOPs).

Regional Coverage and Portfolio Continuity

• Provide portfolio coverage during Association Managers’ vacations, medical leave, and other absences to maintain uninterrupted service to residents and boards.

• Manage communities on an interim basis when CAM positions are vacant, maintaining service standards and board relationships until a permanent manager is in place.

• Quickly become familiar with community operations and provide dependable support wherever needed across the region.

Recruiting and Hiring Support

• Partner with the RVP and Human Resources to support recruiting for CAMs and community support teams throughout South Florida.

• Conduct initial interviews to assess candidates’ qualifications, experience, alignment with Folio’s values, and professionalism.

• Evaluate applicants against established criteria and recommend qualified candidates to the RVP for further consideration.

• Collaborate with Human Resources on interview scheduling, candidate communications, and hiring logistics.

• Help build a strong regional talent pipeline through consistent candidate evaluation and a professional interview experience.

Employee Onboarding

• Coordinate onboarding for new hires throughout the region, providing a structured, welcoming, and consistent experience.

• Partner with Human Resources and leadership to track onboarding milestones and guide incoming team members.

• Develop and maintain onboarding materials and checklists aligned with Folio’s standards.

New Client Onboarding

• Lead onboarding for new client communities, ensuring a smooth transition to Folio’s management platform and service model.

• Serve as the primary point of contact for new associations during onboarding, building trust and establishing clear expectations.

• Coordinate setup in CINC and other platforms, including accurate data entry, document collection, and system configuration.

Developer Transitions

• Oversee community transitions from developer control to association control in accordance with applicable requirements under Florida Statutes Chapters 718 and 720.

• Coordinate the collection and organization of statutory documents, financial records, vendor contracts, and operational information.

• Facilitate turnover meetings, coordinate with legal counsel as needed, and track transition milestones to ensure timely and accurate completion.

• Maintain detailed transition documentation using Folio’s established tools and processes.

Required

• Active Florida Community Association Manager (CAM) license in good standing.

• At least five years of community association management experience, including demonstrated success in a senior or supervisory role.

• In-depth working knowledge of Florida Statutes Chapter 718 (Condominiums) and Chapter 720 (Homeowners’ Associations).

• Professional fluency in English and Spanish, with the ability to communicate effectively with residents, board members, and other stakeholders in both languages.

• Demonstrated ability to assume responsibility for unfamiliar portfolios quickly and manage communities with minimal transition time.

• Excellent organizational, communication, and time management skills.

• Proven ability to manage competing priorities and deadlines in a high-volume environment.

Preferred

• Proficiency in CINC Portal, including setup, navigation, and daily operations.

• Familiarity with SharePoint, Vive for vendor and certificate of insurance management, and related association management technologies.

• Experience managing or supporting developer-to-association transitions.

• Experience in a regional role or managing multiple communities.

• Experience conducting interviews or supporting hiring decisions.

Core Competencies

• Leadership: Builds credibility and influences others without relying on direct authority.

• Collaboration: Demonstrates emotional intelligence and a team-oriented approach.

• Adaptability: Responds confidently and resourcefully to new communities, situations, and priorities.

• Accuracy: Maintains attention to detail and a strong commitment to compliance.

• Problem-Solving: Anticipates needs, exercises sound judgment, and takes timely action.

• Communication: Communicates professionally across written, verbal, and digital channels.

• Talent Assessment: Evaluates candidates thoughtfully and makes sound hiring recommendations.

• Cultural Awareness: Works effectively and respectfully with the diverse communities served throughout South Florida.