Service Supervisor - Bear, DE

JOB DESCRIPTION:

• Oversee daily service department operations to ensure efficient workflow and task completion.
• Coordinate and supervise heavy equipment maintenance, repairs, and inspections.
• Enforce safety policies and compliance standards to maintain a safe work environment.
• Manage parts and supply procurement by coordinating with manufacturers and vendors.
• Train, mentor, and support service technicians to promote performance and development.
• Resolve customer concerns and complaints to maintain high customer satisfaction.
• Maintain accurate service, maintenance, and equipment records.
• Manage departmental budgets and support cost-effective operations.
• Perform additional duties as assigned to support business needs and departmental objectives.

RECOMMENDED QUALIFICATIONS:

• High school diploma or GED required.
• Associate degree from an accredited two-year college or technical school preferred.
• Minimum of five (5) years of experience in the heavy equipment industry, including supervisory responsibility for shop operations and knowledge of heavy equipment applications and warranty processes.
• Vendor systems, parts ordering and tracking, PO management, and Microsoft Office Suite.
• Strong communication, customer service, problem-solving, and decision-making skills, with the ability to manage multiple priorities, adapt to changing needs, and maintain accuracy in a fast-paced environment.
• Dependable, accountable, and detail-oriented with a high level of integrity and a commitment to continuous improvement.

Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.