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Assistant Director (Contact Center, Production Support, Workforce Management)
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- $9,572 to $10,867 USD / month
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Added 13 mins ago
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Assistant Director (Contact Center, Learning & Quality Assessment)
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Manager Hazards - Equipment, Electrical & Intelligent Systems

Norwood, MA, United States

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Job details

Apply by: Nov 9, 2027
Experience: 10+ years of progressive Boiler & Machinery, Electrical & Intelligent Systems engineering experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Role Purpose The Manager, Equipment, Electrical & Intelligent Systems serves as the enterprise technical leader and accountability owner for Equipment, Electrical & Intelligent Systems engineering across FM, and represents FM as the industry authority on Boiler & Machinery risk across all insured occupancies, with heightened focus on specialty industries, including Chemical, Data Centers, Glass, Pharmaceutical, Power Generation (Renewable and Thermal), Mining, Molten Materials, Pulp & Paper, and Semiconductor.

In partnership with the Chief Engineer, the role sets hazard philosophy and engineering priorities, ensuring alignment with FM’s core purpose, underwriting intent, and long‑term risk improvement objectives.

Enterprise Engineering Leadership & Governance

Establish, communicate, and maintain enterprise-wide Equipment, Electrical & Intelligent Systems engineering strategy, technical expectations, and performance standards.
Lead and govern a team of Subject Matter Experts (SMEs), ensuring clear roles, sustained technical excellence, and consistent guidance across regions and operations.
Provide authoritative leadership on large losses and Dangerous Conditions, setting direction for Operations and Underwriting and supporting Claims on significant Boiler & Machinery losses through engineering analysis, expert opinion, and causal evaluation.
Participate in engineering quality reviews and audits to validate technical consistency, application of FM standards, and risk discipline.
Apply analytics, loss data, and predictive insights to advance risk identification, prioritization, and mitigation effectiveness.

Operations Partnership & Market Impact

Act as the primary Equipment, Electrical & Intelligent Systems technical counterpart to Operations, partnering with leadership to understand evolving field needs, emerging hazards, and implementation challenges and converting insights into practical, actionable guidance that improves risk assessment and client outcomes.
Develop and implement strategies that differentiate FM’s Equipment, Electrical & Intelligent Systems capabilities, particularly within specialty industries, and drive adoption of new technical offerings (ex. physical AI) and risk solutions aligned with FM’s underwriting and client value proposition.
Collaborate with Research, FM Approvals, Underwriting, Claims, and Product teams to translate technical insight into standards, tools, services, and market-facing value.

Technical Authority, Talent Development & Knowledge Acceleration

Set technical direction and provide governance for Equipment, Electrical & Intelligent Systems learning, training, and continuing education, including content within the Boiler & Machinery Consultant Engineering Program and oversight of SME-developed materials and instruction, ensuring curricula reflect evolving technologies, loss experience, and complex hazard profiles.
Partner with Operations Engineering and FM Academy to embed specialty industry hazards in core and advanced technical competency frameworks.
Foster an engineering culture of knowledge sharing, mentorship, and disciplined application of FM standards.
Ensure a sustainable pipeline of Equipment, Electrical & Intelligent Systems capability and future technical leaders.

Qualifications

Leadership Profile & Capabilities

Education & Experience

Bachelor’s degree in engineering
10+ years of progressive Boiler & Machinery, Electrical & Intelligent Systems engineering experience
Recognized industry and FM subject matter expertise, particularly within specialty industries
Demonstrated success developing and executing enterprise or functional Equipment, Electrical & Intelligent Systems strategies

Leadership & Influence

Proven ability to lead and influence across organizational boundaries - with and without direct authority
Experience guiding teams and organizations through technical, operational, and cultural change
Strong judgment and credibility as a technical authority and risk leader

Strategic & Executional Capability

Ability to establish a compelling technical vision and translate it into measurable outcomes
Comfort balancing enterprise strategy with hands‑on tactical execution
Strong analytical, problem-solving, and decision-making skills

Collaboration & Communication

Ability to collaborate effectively across Operations, Research, Underwriting, Claims, and external stakeholders
Demonstrated capability to identify emerging trends and integrate them into strategic hazard frameworks
Excellent communication and presentation skills, including the ability to convey complex technical issues and link risk improvement to client and business value

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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More about this job

Skills

Risk management
Loss prevention
Leadership
Underwriting
Prioritization
Hazard assessment
Research
Problem solving
Decision making
Collaboration
Communication skills
Presentation skills
Compensation and benefits

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