Key Account Manager

GET TO KNOW US:

FM Industries can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We specialize in build to print, precision machined components, anodizing and engineered thermal spray coatings. We provide customers leading edge support from protype to production.

FM Industries has locations in Fremont and Livermore, CA with multiple shift opportunities! Days: Mon-Fri 6:00am to 2:30pm; Swing: Mon-Fri 2:00pm to 10:30pm; Weekends: Fri-Sun 8am to 8pm

Key Account Manager Position Summary The Strategic Account Manager serves as the primary commercial and operational interface between the company and key semiconductor customers. The role is responsible for managing customer relationships, driving demand and supply alignment, resolving supply chain escalations, coordinating cross-functional teams, and ensuring successful execution of customer commitments related to delivery, quality, pricing, and capacity planning.

Key Responsibilities

• Manage strategic customer relationships and serve as the primary point of contact for assigned accounts.
• Lead regular customer business reviews, operational reviews, and executive account updates.
• Monitor customer forecasts, demand trends, and capacity requirements to support production planning.
• Drive backlog reduction and shipment recovery activities through cross-functional coordination.
• Manage supply chain escalations, material shortages, delivery risks, and customer commitments.
• Coordinate internally with planning, operations, engineering, quality, procurement, finance, and program management teams.
• Support contract pricing reviews, negotiations, and commercial account activities.
• Track key performance metrics including backlog, on-time delivery, forecast accuracy, inventory, and customer satisfaction.
• Lead risk identification and mitigation efforts related to supply continuity and revenue protection.
• Manage customer audits, quality initiatives, first article approvals, and corrective action programs.
• Support strategic initiatives including inventory optimization, supplier development, cost reduction, and capacity expansion planning.
• Prepare executive summaries, business reviews, presentations, and action plans for leadership and customers.

Skills & Competencies

• Strategic Account Management
• Customer Relationship Management
• Supply Chain Management
• Forecasting & Demand Planning
• Operations Management
• Program Management
• Executive Communication
• Contract & Pricing Management
• Risk Management
• Semiconductor Manufacturing Knowledge
• Cross-Functional Leadership
• Negotiation & Conflict Resolution

Education & Experience

• Bachelor's degree in Business, Supply Chain Management, Operations, Engineering, or a related field.
• 7+ years of experience in Account Management, Strategic Customer Management, Supply Chain, Operations, or Program Management, preferably within semiconductor, electronics, or advanced manufacturing industries.
• Proven experience managing multi-million-dollar customer accounts, leading cross-functional teams, and driving successful customer outcomes.
• Strong knowledge of forecasting, demand planning, supply chain management, contract administration, and executive-level customer engagement.

Give us your best and we’ll give you ours!