Salesforce Developer

Department

This position is within FSU’s Department of Information Technology Services (ITS) Information Technology Services is the central IT organization for Florida State University, providing IT support and technology leadership to a varied community. ITS is dedicated to delivering an effective, comprehensive and secure technology infrastructure. Within ITS, the Digital Experience and Transformation team delivers custom applications, CRM solutions, web hosting, and a range of community platforms for FSU. The DX DevOps team provides Salesforce application development and support.

Responsibilities

This position is responsible for performing highly specialized work by utilizing consulting, troubleshooting, and problem-solving skills to address problems and issues within programming and software. Provides configuration, development, and system administration on customer relationship management and digital engagement technologies. Responsible for performing highly specialized Information Technology work on the Salesforce platform. Configures and develops on the Salesforce platform using the suite of Salesforce products including Service Cloud, Sales Cloud, Marketing Cloud, and Self-Service. Creates custom applications and processes within the CRM, integrates third-party tools and platforms, troubleshoots and solves technical issues. Monitors scheduled and bulk data load jobs and leads the effort to resolve any issues. Works with the integration team to get access and set up the Salesforce environment to receive the required data. Participates in efforts to develop and execute testing, training, and documentation. Provides technical assistance and end-user troubleshooting for bug fixes, enhancements, and "how-to" assistance. Develops with a goal of maintainability in mind. Pro-actively engages in continuous improvement efforts for application design, support, and practice development efforts. Configures, develops, and maintains FSU's Salesforce Communities and the overall user interface. Customizes visual layouts to provide users with the most relevant experience possible using an array of technologies including Aura components, Lightning Component Framework, Visualforce, Apex, triggers, MVC architecture; may draw from other technologies including CSS, JavaScript, or jQuery. Contributes to the successful release of all new and changed work items through the development environment. Supports the platform technical lead in scheduling, coordinating, and managing releases across the Salesforce platform. Creates changesets or packages for releases with tools such as XML, Salesforce SFDX tools, VS code, and Ant. Works with the business analysis section and project management teams to understand and deliver on project plans and provide technical analysis of proposed solutions. Collaborates with colleagues from other functional and technical teams at the University. Analyses usage trends and develops pertinent standards and guidelines. Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and four years' experience or Master's degree and two years of work experience.

Preferred Qualifications

Salesforce Certified Platform Administrator Salesforce Certified Platform App Builder

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position. This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.