IT Support Specialist

Department

This position is within FSU’s Department of Information Technology Services (ITS) Information Technology Services (ITS) is the central IT organization for FSU, providing IT support and technology leadership to a community of more than 50,000 students, faculty, staff, alumni and retirees. The ITS Operations team provides operational support for FSU Enterprise Applications and Infrastructure Systems.

Responsibilities

This position provides operational support for FSU Enterprise Application and Database Systems: (including, but not limited to Oracle, SQL Server, HRMS, FSCM, CRM, Dynatrace, Rightfax, and Campus Solutions) as well as any third-party applications that help support the applications such as automation and change control software (currently AUTOMIC and PHIRE). Provides assistance to the PeopleSoft Administration, Database Administration, PeopleSoft Security, OS Management, and Document Management teams providing operational support for all FSU Enterprise Application components including but not limited to web servers, application servers, process scheduler servers, and databases systems supported by the afore-mentioned teams. Provide operational support for operating system patching and upgrades, PeopleSoft PeopleTools patching and upgrades, PeopleSoft application patching and upgrades, and database refresh activities across FSU enterprise environments. Administer and support the migration of PeopleSoft application code and related objects between development, test, and production environments for Human Resources, Financials, Campus Solutions, and Data Warehouse systems. Manage change requests through the Phire Change Management platform, ensuring compliance with established change control standards and audit requirements. Create and maintain backups of database tables and application components prior to implementing changes. Execute production migrations, validate deployment results, troubleshoot migration issues, and coordinate with technical and functional teams to ensure the reliable delivery of system enhancements, updates, and fixes. Participate in FSU Enterprise application support and process improvement initiatives such as, but not limited to, monitoring, automation, testing, and tuning. Responsible for operational efficiency within FSU Enterprise application support. Perform other duties as necessary. Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years.)

Preferred Qualifications

Experience with Linux OS, Windows OS, Oracle, Programming in Bash

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position. This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.