Guest Services Supervisor

Department

The John & Mable Ringling Museum of Art is located in Sarasota, Florida, and is a department of Florida State University.

Responsibilities

The Guest Services Supervisor acts as the primary contact for photo shoots and implements all Tessitura-related functions for gift processing. Supervises the Advance Sales team and serves as shift supervisor, as needed.

• Acts as the primary contact for photo shoots and implements all Tessitura-related functions for gift processing. Processes Ticket sales, Membership, complimentary tickets, and guest passes. Responsible for distribution of tickets and passes as needed. Acts as a liaison between advance sales, education, special events, membership, and development departments.
• Supervises Advance Sales while ensuring compliance with all PCI DSS and cash-handling procedures. Assists in the hiring, training, and supervising of Advance Sales staff. Reinforces sales training and ensures staff is promoting programs & activities identified by the Admissions Manager. Assists Advance Sales Associates with switchboard, ticket sales, and membership processing issues.
• Fosters an environment of excellent customer service. Makes decisions regarding policy and customer service in the absence of the Admissions Manager. Responds to customer concerns and complaints, escalates to Admissions Manager as needed.
• Acts as shift supervisor, in the absence of the Admissions Manager or Admissions Supervisor, for Admissions functions such as opening and closing; verifying cash drawers; troubleshooting for staff and customer issues; provide secondary cash counts for closing drawers and assisting with investigating cash count discrepancies.
• Serves as back-up Admissions Associate, to include membership desk, as needed. Assists with scheduling in the absence of the Admissions Manager or Admissions Supervisor.
• Assists in researching discrepancies in Tessitura and payment portal. Performs other duties and projects as assigned that support museum operations and provides general assistance for the Visitor Services department at the museum, which may include supporting events and general assistance as needed.

Qualifications

• High school diploma or equivalent
• Valid Florida Driver's License or the ability to obtain prior to hire
• Ability to lift up to 25 lbs. (ticket stock/wristbands)

Preferred Qualifications

• Robust customer service knowledge with a focus on providing high-quality guest experiences
• Knowledge of and the ability to use Tessitura (or similar CRM)
• Previous supervisory experience
• Skill using:
• Microsoft Excel, Outlook, and Word
• Zoom
• Ability to multitask, problem-solve, and stay calm under pressure or during times of high guest volume

Contact Info

For more information or technical assistance, please contact Ringling Human Resources via email or by calling 941-358-2773.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

Anticipated Salary Range

$36,000 or higher annually. Final offer amount will be determined based on the education, skills, and experience of the selected applicant.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only. IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for Veterans’ Preference eligibility requirements and Veterans’ Preference required documentation (PDF), or call FSU Human Resources at (850) 644-6034.

Considerations

• This is a USPS (University Support Personnel System) position.
• This position is located in Sarasota, FL.
• Employees are required to adhere to the business dress standards.
• This position requires successful completion of a criminal history background check.

Working Hours

• Tuesday - Saturday from 8 AM to 5 PM.

Please note that this role may require a flexible schedule, including nights, weekends, holidays, and/or special events.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.