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Manager - Quality Assurance
Everise, Inc.
Remote, United States
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being…
Added 1 min ago
4-
Cashier
4530 - GAINES MARKETPLACE - JOHNNY'S MARKETS
Caledonia, MI
- $15 to $17 USD / hour
Say hello and thank you to every customer, making it fun to shop at Johnny’s.
Added 1 min ago
Systems Engineer
MBI - Malibu Boats, Inc
Loudon, TN
Design, provision, and manage AWS infrastructure (EC2, VPC, Transit Gateway, IAM, S3, RDS, Systems Manager, AWS Backup, Organizations) to ensure standardization, security, cost-efficiency,…
Added 1 min ago
Operations Change Manager
Elavon, Inc.
Atlanta, GA · Charlotte, NC
…- no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered…
Added 1 min ago
Branch Manager 3 - Downtown Clarksville Office
U.S. Bank National Association
Clarksville, TN
…and ensuring employees are equipped to deliver exceptional customer…
Added 1 min ago
Warehouse Supervisor - Savannah, Ga
Plastic Express
Savannah, GA
…needs of our customers. Plastic Express operates from 22 full-service facilities, more than 40 bulk terminals, and 52 railcar terminals offering more than 8,500 railcar spots across the…
Added 1 min ago
Sales Account Manager
cargill
Manteca
The Bilingual Sales Account Manager will develop customer sales strategies and build relationships based on the company's values, managing a customer base that maximizes product revenue,…
Added 1 min ago
Branch Sales Manager
Watsco Inc.
Fort Smith, AR
Branch Sales Manager - HVAC Products | Carrier Enterprise
Added 2 mins ago
Sr. Product Innovation Manager
Ephrata National Bank
Ephrata, PA
This will require monitoring banking industry trends and leveraging first- and third-party research to identify customer preferences for product use and delivery channels that ENB can…
Added 2 mins ago
Sr. Sales Enablement Manager
Ephrata National Bank
Ephrata, PA
This position implements sales enablement strategies that drive growth in deposits, loans, non-interest income, customer relationships, and market penetration. Through influence and…
Added 2 mins ago
W
Property Manager III (11 Mount Pleasant Street)
WinnCompanies
Boston, MA
- $95,000 to $105,000 USD / year
…it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily…
Added 2 mins ago
W
Property Manager I (Alamito Terrace)
WinnCompanies
El Paso, TX
- $19 USD / hour
Strong customer service, communication, organizational, and problem-solving skills.
Added 2 mins ago
RH
Medical Assistant - Internal Medicine - Williamsburg
Riverside Hospital, Inc.
Williamsburg, VA
- $18.9 to $24.6 USD / hour
…chaperoning during sensitive examinations. Demonstrates excellent customer service to include providing timely patient response and follow up by phone and electronic means. Manages patient…
Added 2 mins ago
RH
Medical Assistant - Hidenwood Primary Care
Riverside Hospital, Inc.
Newport News, VA
- $18.9 to $24.6 USD / hour
…chaperoning during sensitive examinations. Demonstrates excellent customer service to include providing timely patient response and follow up by phone and electronic means. Manages patient…
Added 2 mins ago
RH
Certified Medical Assistant - Staffing Support - Part Time
Riverside Health System
Newport News, VA
- $20.4 to $26.55 USD / hour
- Part-time
…chaperoning during sensitive examinations. Demonstrates excellent customer service to include providing timely patient response and follow up by phone and electronic means. Manages patient…
Added 2 mins ago
RH
Certified Medical Assistant - Staffing Support - Part Time
Riverside Health System
Gloucester, VA
- $20.4 to $26.55 USD / hour
- Part-time
…chaperoning during sensitive examinations. Demonstrates excellent customer service to include providing timely patient response and follow up by phone and electronic means. Manages patient…
Added 2 mins ago
Relationship Banker II - Mulberry
Regions Bank
Waterloo, IA
One (1) year of cash-handling, banking, and/or customer service experience
Added 2 mins ago
Relationship Banker I - Mulberry
Regions Bank
Waterloo, IA
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial…
Added 2 mins ago
Relationship Banker II - Corydon Plaza
Regions Bank
Corydon, IN
One (1) year of cash-handling, banking, and/or customer service experience
Added 2 mins ago
RC
Restaurant Zone Manager
Raising Cane's
Myrtle Beach, SC
- $18 USD / hour
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in management…
Added 3 mins ago
Director of Operations - Prime Line
US Foods, Inc.
Fort Lauderdale, FL
…strategic leadership and direction to deliver best-in-class service, safety, quality, productivity, and financial results. This role drives operational excellence across all locations,…
Added 3 mins ago
Residential Sales Specialist
RNA Rentokil North America
United States
…new and existing residential customers, while maintaining a customer-focused service to grow the business. You’ll be the face of our national brand to your local community, and your clients…
Added 3 mins ago
Residential Sales Specialist
RNA Rentokil North America
United States
…new and existing residential customers, while maintaining a customer-focused service to grow the business. You’ll be the face of our national brand to your local community, and your clients…
Added 3 mins ago
Order Management Representative 1 - Remote Kansas or Remote Missouri
Schlage Lock Company LLC
Remote, United States
…team, responsible for processing time sensitive orders and customer requests to meet customer and company commitments, interacting with external customers via email and phone to provide a…
Added 3 mins ago
Order Management Representative 1 - Remote Missouri or Remote Kansas
Schlage Lock Company LLC
Remote, United States
…team, responsible for processing time sensitive orders and customer requests to meet customer and company commitments, interacting with external customers via email and phone to provide a…

Floor & Decor

Connected Customer Supervisor

Portland, OR, United States

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Job details

Experience: Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
Posting language: English
Posted: Sep 9, 2026

Original job description

Purpose:

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are:

Team builders
Customer service champions
Detail oriented and highly organized
Excellent communication and listening skills

Minimum Eligibility Requirements:

Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED
Minimum of (2) years of computer experience in a work environment

Essential Job Functions:

Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKU’s
Assist customers with product selection and answer product related questions
Partner with management to determine which products need SKUs, price changes and need to be returned
Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing trucks logs
Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
Return products to the correct in store location after customer merchandise returns
Clean and stock products according to Floor & Decor’s standards
Point of contact for e-commerce team members to contact regarding inventory availability in the store
Responsible for supervising inventory movement within the store
Available to open and/or close store in an effective manner

This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.

Benefits offered

Based on eligibility our associates may opt into benefits coverage.
401k
Bonus opportunities at every level

Working Conditions (travel & environment)

While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Potential car travel to other stores for support
Flexible hours to fit around your schedule
On the job training
Opportunity for advancement
Our people are our most important asset and we pride ourselves in teamwork
Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.

Physical/Sensory Requirements

Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Benefits & Rewards Bonus opportunities & career advancement opportunities at every level Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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