Jobs in the United States

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Added 1 min ago
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Mechanical Engineer (New Grad 2027)
Eight Sleep
San Francisco, CA
- $100,000 to $130,000 USD / year
…performance by transforming every night of sleep into a personalized, data-driven recovery experience. We are trusted by high performers, professional athletes, and health-conscious…
Added 3 mins ago
Software Engineer - AI Voice Systems
Red Ventures
Charlotte, NC · 1101 Red Ventures Drive Fort Mill, SC
…right solutions faster and more effectively. As a Software Engineer, you’ll build and maintain scalable, cloud-based services that enable real-time voice interactions across our platform.…
Added 4 mins ago
Senior Data Engineer
Intercontinental Exchange Holdings, Inc.
New York, NY
The New York Stock Exchange is seeking a senior developer to join the team responsible for data analytics workflows for trading data. The successful candidate will be responsible for…
Added 5 mins ago
Principal Software Engineer (Prisma Access)
Palo Alto Networks, Inc.
CA
As a Senior Engineer, your role will involve building and designing distributed backend services that serve as the backbone of our platform. You will have the opportunity to think broadly…
Added 5 mins ago
Sr Principal / Architect Engineer, Software - Backend, Alerting (Chronosphere)
Palo Alto Networks, Inc.
United States
…containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere…
Added 5 mins ago
Principal Software Engineer (PAN OS)
Palo Alto Networks, Inc.
CA
…to join the Next-gen Firewall dataplane team as a Software Engineer. You will be part of a world-class software engineering team that works on various cutting-edge technologies for the…
Added 5 mins ago
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Field Service Technician
Lumafield
San Francisco, CA
- $75,000 to $95,000 USD / year
…AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries.…
Added 5 mins ago
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Quality Engineer
Jobot
Tecumseh, MI
- $70,000 to $80,000 USD / year
Quality Engineer Needed For Leading Manufacturing Company
Added 5 mins ago
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Senior Construction Engineer
Jobot
Detroit, MI
- $145,000 to $170,000 USD / year
The Construction Engineer will play an active role during the construction phase of projects, providing technical oversight, monitoring field progress, reviewing project documentation, and…
Added 9 mins ago
Staff Engineer, Biometrics and Credentials
IDMe
Mountain View, CA
This position is based full-time in our Mountain View, CA office, with on-site presence required 5 days per week
Added 9 mins ago
UX Designer Level 2
Aviture
Omaha, NE
…Evaluate the opportunities and prototypes others bring, including engineer-built and AI-generated ones, and give clear, confident guidance on where to take…
Added 9 mins ago
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Founding Product Engineer
True Talent Solutions Partners
San Francisco, CA
- $150,000 to $230,000 USD / year
Join an early-stage B2B SaaS team building a product that brings sales engagement, AI agents, and go-to-market data into one streamlined experience. You will work closely with the founders…
Added 9 mins ago
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Senior Software Engineer, Customer Studio Backend
True Talent Solutions Partners
Remote, United States
- $180,000 to $320,000 USD / year
Join the backend team for a no-code customer data activation product that helps users build audiences and sync warehouse data to downstream tools. This senior, product-minded role will…
Added 9 mins ago
TT
Founding Software Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $250,000 USD / year
…supplier agreements and control purchasing spend. As a founding engineer, you will shape the product and technical direction while delivering practical, measurable customer…
Added 13 mins ago
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R&D Thermal Design Engineer - HP Workstations
HP
Fort Collins, CO
- $93,400 to $143,800 USD / year
R&D Thermal Design Engineer - HP Workstations
Added 14 mins ago
Software Engineer in Test 5 - Discovery & Viewing Experiences
Netflix
Remote, United States
We’re hiring a senior Software Engineer in Test to lead how Netflix tests the experiences members use on their TVs and phones. You’ll define what quality means for complex, fast-moving…
Added 17 mins ago
Windows Server Engineer - Infrastructure
CTC Lateral - Website & LinkedIn
Chicago, IL
A pragmatic approach that balances fast delivery with long‑term maintainability, and chooses solutions based on sound, data‑driven assessment.
Added 17 mins ago
Data Engineer
Velosio
United States
Velosio is seeking a Microsoft Fabric Data Engineer to support the design, development, and delivery of modern data solutions across the Microsoft ecosystem.
Added 18 mins ago
Supplier Quality Engineer
AeroVironment, Inc.
Albuquerque, NM
The Supplier Quality Engineer (SQE) III interfaces with development and supplier engineering to provide materials and components for company product manufacturing. Assesses supplier's…
Added 18 mins ago
IG
Data Engineer
Insight Global
Burbank, CA
- $150,000 to $160,000 USD / year
We are seeking a Senior Data Engineer to design, build, and scale modern data platforms that support analytics, machine learning, AI, and operational use cases across the organization.
Added 20 mins ago
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Application Security Engineer (AI Governance & Cloud Security)
Reveal
Chicago, IL
- $136,000 to $160,000 USD / year
This role follows a hybrid model (4 days in office, 1 day work from home) for candidates residing in Illinois
Added 21 mins ago
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Test And Validation Engineer
Actalent
Lockport, NY
- $80,000 to $100,000 USD / year
The Test and Validation Engineer provides hands-on engineering support for equipment used in automotive HVAC and engine cooling component testing. This role focuses on troubleshooting test…
Added 21 mins ago
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Controls Test Engineer
Actalent
Lockport, NY
- $80,000 to $115,000 USD / year
The Controls Test Engineer provides hands-on engineering support for industrial process and validation test equipment in both manufacturing and laboratory environments. This role focuses on…
Added 21 mins ago
Principal Engineer, Quantum Photonics Integration (2027 New College Graduate)
GlobalFoundries
ROUND LAKE, NY
…information, visit www.gf.com. Summary of Role: As a Principal Engineer, this role focuses on process development, integration, yield improvement, characterization, and manufacturing…
Added 21 mins ago
Sr Engineer Production Control
GlobalFoundries
ROUND LAKE, NY

Flip

Client Success Manager

NY, United States
Playa Vista, CA, United States

$80,000 - $110,000 USD

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $80,000 - $110,000 USD
Posting language: English
Posted: Nov 3, 2026

Original job description

TITLE: Client Success Manager REPORTING TO: Client Success Lead LOCATION: Brooklyn, NY - OR - Marina del Rey, CA

Who Is Flip?

There are 3 runaway categories in B2B AI - coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

What You’ll Do

As a Client Success Manager, you’ll work directly with our clients to make sure they are getting measurable value from Flip every day. You’ll help launch new customers, support and optimize existing accounts, troubleshoot issues, and become a trusted expert on how our product works within their business.

We are hiring across both our Healthcare and eCommerce/Retail verticals.

Help customers launch successfully - partner with Sales and Client Success to move customers from signed contract through implementation and go-live.
Become a product expert quickly - master Flip’s platform and understand the workflows, configurations, and integrations that power our customers' experiences.
Own day-to-day client relationships - serve as a reliable point of contact for customer questions, requests, troubleshooting, and ongoing optimization.
Make the extra test call - proactively test experiences, investigate issues, identify edge cases, and make sure what we deliver actually works for the customer.
Dig beyond the initial request - learn to understand the “why” behind customer questions and identify the underlying problem they are trying to solve.
Configure and optimize Flip - make changes within the platform and help customers continuously improve their voice and text experiences.
Work alongside Product and Engineering - clearly document bugs, feature requests, and customer feedback so internal teams can quickly understand and act on them.
Use data to understand performance - monitor customer metrics, identify trends, and help communicate the impact Flip is having on their business.
Build incredible customer relationships - be responsive, organized, thoughtful, and someone our customers genuinely enjoy working with.
Grow into greater account ownership - develop the technical, strategic, and commercial skills needed to independently manage increasingly complex and enterprise-level customers.

What You Bring

3 years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role, ideally within a SaaS or technology company
Comfortable working directly with B2B clients and managing multiple priorities at once
Technically curious - you don’t need to be an engineer, but you should want to understand how software, integrations, APIs, and data work
Strong problem-solving skills and a willingness to dig into an issue rather than immediately escalate it
Comfortable working with data and using metrics to understand performance
Extremely organized and detail-oriented - you follow through, close loops, and don't let client requests disappear
High aptitude and agency - you learn quickly, take ownership, and use AI and other tools to get to outcomes faster

More About Us

We're international, spanning the US, UK, and Canada
We’ve raised $30M+ to date, including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
This role can sit within either our Retail or Healthcare vertical, which will be determined at offer stage, both teams follow the same interview loop
Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4 and a full week off at the end of the year
In office 5 days/week

#FlippinLegend

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.

Compensation Range:

$80,000 - $110,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Troubleshoot
Sales
Troubleshooting
Analyse issues
Technical support
Problem solving

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Work requirements

Jobs in the United States