Jobs in the United States

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Added 2 mins ago
Senior Manager, Outsourced Payroll (ADP RUN)
Baker Tilly Vantagen, LLC
Remote, United States
The Senior Manager, Payroll Outsourcing provides overall leadership for either the ADP RUN or ADP Workforce Now (WFN) recurring, outsourced payroll service delivery group. This role is…
Added 4 mins ago
Lead Customer Success Manager
Sprinklr Inc.
Remote, United States
Sprinklr’s Customer Organization focuses on four strong pillars of Client Experience, Operational Excellence, Profitable Growth and Team & Culture.
Added 4 mins ago
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Area Manager (Castleton IN, 2018)
BELL NURSERY USA LLC
Indianapolis, IN
- $30,450.16 to $55,000 USD / year
The Area Manager (AM) is responsible for overseeing the merchandising of four or more Home Depot Garden Centers in a District. Responsibilities include merchandising to company standards,…
Added 5 mins ago
Duty Manager - Frontier Airlines Passenger Service
Menzies
Denver, CO
As a Menzies Aviation Passenger Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability…
Added 5 mins ago
M
Customer Service Senior Manager
Menzies
Denver, CO
- $105,000 USD / year
The Customer Service Senior Manager will be directly responsible for overseeing customer service operations and will take accountability for safety, resource management, operation…
Added 5 mins ago
Field Technician II
Harbor IT, LLC
Boston, MA
…escalation point for complex incidents, infrastructure work, and client-facing projects at one or more Practice 3 client sites. The Field Technician II is trusted to own small-to-mid-sized…
Added 6 mins ago
Assistant Food Operations Manager
SSA Group
Salt Lake City, UT
Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
Added 8 mins ago
Community Manager
Envolve
Walls, MS
Envolve Client Service Group offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve Client Services Group team, are…
Added 9 mins ago
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Client Services Manager
GardaWorld
Downers Grove, IL
- $75,000 USD / year
Join GardaWorld as a Security Client Services Manager – Where Service Excellence Meets Impact!
Added 9 mins ago
Dining Services Operations Manager
Metz Culinary Management
Quakertown, PA
Job Title: Operations Manager/Hospital Dining/ Food and Nutrition Services
Added 10 mins ago
I
Professional Services Manager
Inovalon
Remote, United States
- $95,800 to $140,000 USD / year
You are a client-facing Professional Services Manager who helps health plan and risk-bearing customers achieve stronger outcomes through effective use of Inovalon’s payer solutions and…
Added 12 mins ago
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Customer Success Manager - (Healthcare, ROI Services)
Provider1st
Remote, United States
- $100,000 to $110,000 USD / year
We’re seeking a proactive and personable Strategic Customer Success Manager to join our growing Customer Success team at Provider1st. Reporting to the Head of Customer Success, this role…
Added 14 mins ago
AR
Regional Strategic Alliance Sales Manager
ARS-Rescue Rooter
Washington, DC
- $110,000 to $130,000 USD / year
…services, is seeking an experienced Regional Retail Sales Program Manager to lead and drive the performance of our Retail Partner Program across an assigned…
Added 15 mins ago
Senior Manager, Business Development - Packaging
Michelman
Cincinnati, OH
The Senior Business Development Manager - Packaging is a high-energy individual who can excite, connect and collaborate with converters (from machine operator to owner), brand owners,…
Added 15 mins ago
Sales Assistant - PNC Wealth Management
PNC Wealth Management LLC
AL
Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary.
Added 15 mins ago
Sales Assistant - PNC Wealth Management
PNC Wealth Management LLC
AZ
Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary.
Added 18 mins ago
Enterprise Resource Planning Business Analyst Manager
Grant Thornton
Hartford, CT · Appleton, WI · Arlington, VA · Atlanta, GA · Austin, TX · Baltimore, MD · Bellevue, WA · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbia, SC · Dallas, TX · Denver, CO · Downers Grove, IL · Fort Lauderdale, FL · Houston, TX · Edison, NJ · Jacksonville, FL · Los Angeles, CA · Melville, NY · Milwaukee, WI · Kansas City, MO · Minneapolis, MN · NY · Oklahoma City, OK · Newport Beach, CA · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR · Raleigh, NC · Reno, NV · Salt Lake City, UT · San Diego, CA · San Francisco, CA · San Jose, CA · Southfield, MI · St Louis, MO · Tampa, FL · Tulsa, OK · Wichita, KS
Responsible for documenting global accounting processes and procedures, supporting SAP S/4HANA Public Cloud implementation activities, developing and executing finance testing and…
Added 18 mins ago
Financial Consulting Manager - SBIC Fund Administration
RSM US LLP
NY
RSM is looking for a Manager to join our RSM Fund Services + practice. Changing economies, new accounting policies and evolving tax regulations mean that business and professional services…
Added 19 mins ago
LP
SEO Website Developer
Logical Position
Remote, United States
- $45,000 USD / year
Lead the implementation of simple to advanced SEO Consulting work on client websites including but not limited to, building new web pages, and editing existing pages, optimizing images to…
Added 21 mins ago
MECM Engineer
CACI, INC.-FEDERAL
Chantilly, VA
…Engineer, specializing in Microsoft Endpoint Configuration Manager (MECM, formerly SCCM) to support the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The…
Added 22 mins ago
Manager, Strategic Initiatives
National Charitable Services LLC
Durham, NC
…problem-solving skills to contribute to strategy, planning, and implementation of new, innovative offerings for…
Added 24 mins ago
Group Sales Manager NE
Pyramid Murano Management, LLC
Tacoma, WA
PRIMARY PURPOSE OF THE POSITION: Through proactive and reactive sales efforts, the Group Sales Manager is responsible for meeting and exceeding sales goals primarily in the Group market…
Added 24 mins ago
Client Services Specialist
Housing Authority of the Birmingham District
Birmingham, AL
Assist the Client Services Coordinator with working with the Property Manager and maintenance staff in identifying areas needing preventive maintenance, housekeeping, and resident resources.
Added 24 mins ago
IT Audit Senior Associate - Digital Risk Services
Elliott Davis Advisory, LLC
Charlotte, NC · Chattanooga, TN · Raleigh, NC · Columbia, SC · Charleston, SC · Nashville, TN · Greenville, SC
…coaching and review while maintaining effective communication with client stakeholders and engagement…
Added 24 mins ago
IT Audit Associate - Digital Risk Services
Elliott Davis Advisory, LLC
Charlotte, NC · Chattanooga, TN · Raleigh, NC · Columbia, SC · Charleston, SC · Nashville, TN · Greenville, SC
…controls. This role provides opportunities to work directly with client personnel, develop technical and professional skills, and build a strong foundation in IT audit, technology risk, and…

Flip

Client Success Manager

NY, United States
Playa Vista, CA, United States

$80,000 - $110,000 USD

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Job details

Pay: $80,000 - $110,000 USD
Posting language: English
Posted: Nov 3, 2026

Original job description

TITLE: Client Success Manager REPORTING TO: Client Success Lead LOCATION: Brooklyn, NY - OR - Marina del Rey, CA

Who Is Flip?

There are 3 runaway categories in B2B AI - coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

What You’ll Do

As a Client Success Manager, you’ll work directly with our clients to make sure they are getting measurable value from Flip every day. You’ll help launch new customers, support and optimize existing accounts, troubleshoot issues, and become a trusted expert on how our product works within their business.

We are hiring across both our Healthcare and eCommerce/Retail verticals.

Help customers launch successfully - partner with Sales and Client Success to move customers from signed contract through implementation and go-live.
Become a product expert quickly - master Flip’s platform and understand the workflows, configurations, and integrations that power our customers' experiences.
Own day-to-day client relationships - serve as a reliable point of contact for customer questions, requests, troubleshooting, and ongoing optimization.
Make the extra test call - proactively test experiences, investigate issues, identify edge cases, and make sure what we deliver actually works for the customer.
Dig beyond the initial request - learn to understand the “why” behind customer questions and identify the underlying problem they are trying to solve.
Configure and optimize Flip - make changes within the platform and help customers continuously improve their voice and text experiences.
Work alongside Product and Engineering - clearly document bugs, feature requests, and customer feedback so internal teams can quickly understand and act on them.
Use data to understand performance - monitor customer metrics, identify trends, and help communicate the impact Flip is having on their business.
Build incredible customer relationships - be responsive, organized, thoughtful, and someone our customers genuinely enjoy working with.
Grow into greater account ownership - develop the technical, strategic, and commercial skills needed to independently manage increasingly complex and enterprise-level customers.

What You Bring

3 years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role, ideally within a SaaS or technology company
Comfortable working directly with B2B clients and managing multiple priorities at once
Technically curious - you don’t need to be an engineer, but you should want to understand how software, integrations, APIs, and data work
Strong problem-solving skills and a willingness to dig into an issue rather than immediately escalate it
Comfortable working with data and using metrics to understand performance
Extremely organized and detail-oriented - you follow through, close loops, and don't let client requests disappear
High aptitude and agency - you learn quickly, take ownership, and use AI and other tools to get to outcomes faster

More About Us

We're international, spanning the US, UK, and Canada
We’ve raised $30M+ to date, including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
This role can sit within either our Retail or Healthcare vertical, which will be determined at offer stage, both teams follow the same interview loop
Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4 and a full week off at the end of the year
In office 5 days/week

#FlippinLegend

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.

Compensation Range:

$80,000 - $110,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

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More about this job

Skills

Troubleshoot
Sales
Troubleshooting
Analyse issues
Technical support
Problem solving

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