Jobs in the United States

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Added 1 min ago
IG
Senior Application Support Engineer
Insight Global
Cincinnati, KY
- From $97 USD / hour
Experience supporting WMS integrations and related warehouse applications.
Added 1 min ago
IG
Forward Deployment Engineer
Insight Global
East Hartford, CT
- From $70 USD / hour
Experience working with REST APIs and data integrations
Added 6 mins ago
Senior Staff Engineer - INFOR M3 Supply Chain Consultant
Nagarro
Remote, United States
Work closely with technical teams on integrations, APIs, ION workflows, and EDI processes.
Added 10 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Olympia, WA
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 10 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Olympia, WA
Working knowledge of device trust integrations, endpoint posture assessment, and hardware-backed identity signals for policy enforcement.
Added 10 mins ago
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Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Olympia, WA
- $50,000 to $92,500 USD / year
Working within an Agile team, you will partner with cross-functional stakeholders to identify defects, validate system integrations, support User Acceptance Testing (UAT), and ensure…
Added 11 mins ago
MR
Technical Architect Senior
Munich Re Careers
New York, NY
- $201,950 USD / year
…external clients to promote and achieve new successful customer integrations to the technical platform. Ensure full execution of all IT compliance, governance, security, redundancy, and…
Added 24 mins ago
Server Administrator III
Agile Defense
Redstone Arsenal, AL
This position requires a highly technical, hands-on engineer capable of independently troubleshooting complex infrastructure and application issues, implementing enterprise solutions, and…
Added 28 mins ago
Forward Deployed Engineer / Healthcare RCM Platform / Chicago Onsite
Kelly Services
Chicago, IL
A healthcare technology organization is seeking a full-time Lead Forward Deployed Engineer to help build and deploy AI-powered automation solutions across its Revenue Cycle Management…
Added 28 mins ago
Senior Software Engineer | Remote
Kelly Services
Chicago, IL
· Experience building AI-powered products, agents, or LLM integrations
Added 48 mins ago
Software Development Engineer III, Resilience Infrastruction and Solutions: Incident Mitigation
Amazon Data Services, Inc.
Seattle, WA · Portland, OR
The Incident Mitigation team is looking for an experienced software engineer excited about building large-scale distributed systems that protect hundreds of thousands of customer resources…
Added 55 mins ago
MES Lead
SimoTech
Holly Springs, NC
SimoTech is seeking an experienced MES Lead Engineer
Added 59 mins ago
IG
Software Engineer
Insight Global
Charlotte, NC
- From $65.06 USD / hour
Experience supporting end-to-end application integrations
Added 59 mins ago
IG
DevOps Engineer (Integrations & Automation)
Insight Global
Remote, United States
- From $82 USD / hour
Hands-on ServiceNow integration experience (IntegrationHub, REST APIs, Flow Designer or scripted integrations).
Added 1 hour ago
Forward Deployed Engineer
Newcode.ai
Chicago, IL
…trust with real client work. We are hiring a Forward Deployed Engineer to do exactly that. This role reports to the Head of Forward Deployed…
Added 1 hour ago
Technology Solutions Architect
Securitas Electronic Security, Inc
ELMSFORD, NY
…pre/post-sales engineering department Act as and be the systems integrations and field applications expert for the sales organization Directs and acts as a technology mentor for sales,…
Added 1 hour ago
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Sr. Associate
Pfizer
New York City, NY
- $79,400 to $132,400 USD / year
The Senior Associate, Solutions Software Engineer is a hands-on individual contributor who designs, builds, integrates, and supports digital solutions using approved enterprise platforms,…
Added 1 hour ago
Principal Engineer - Founding Forward Deployed Engineer
Intuit
NEW YORK, NY
…is holding the line across all of it at once. As Principal Engineer for Forward Deploy, you are the technical throughline between three groups that each see a different slice of the…
Added 1 hour ago
Python Automation & SCM Engineer
Capgemini
Ariana, TN
We are looking for an engineer specialized in Python development, system integration and automation to contribute to the development and evolution of critical tools and applications
Added 1 hour ago
Forward Deployed Engineer (Palantir Foundry & Custom Development)
Jacobs
New York, NY
We're looking for a Forward Deployed Engineer (FDE I) to build alongside more experienced FDEs, Implementation Leads, and Architects, executing well-defined requirements across Foundry and…
Added 1 hour ago
Forward Deployed Engineer (FDE)
Internal Data Resources, Inc
NEW YORK, NY
IDR is seeking a Forward Deployed Engineer (FDE) to join one of our top clients for a remote opportunity. In this role, youll help modernize enterprise infrastructure by building scalable…
Added 1 hour ago
Sales Engineer
Ziflow
Dallas, TX
Ziflow has an immediate opening for a sales engineer. This is a full-time, hybrid role in our office in Dallas. The role reports directly to the CRO. We’re a startup, which means there’s…
Added 1 hour ago
Senior Cloud Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
Lead containerization, Kubernetes deployment strategies, multi‑cluster operations, and service‑mesh integrations.
Added 1 hour ago
Cloud Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
Lead containerization, Kubernetes deployment strategies, multi‑cluster operations, and service‑mesh integrations.
Added 1 hour ago
Lead Network Engineer
Fortitude Mining, LLC
Aurora, NE · Grand Island, NE · Prosser, NE
The Lead Network Engineer is a key member of the IT & Cybersecurity team, responsible for implementing, maintaining, and securing network infrastructure supporting mission-critical mining…

Flip

Client Success Manager

Playa Vista, CA, United States
NY, United States

$80,000 - $110,000 USD

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Job details

Pay: $80,000 - $110,000 USD
Posting language: English
Posted: Nov 3, 2026

Original job description

TITLE: Client Success Manager REPORTING TO: Client Success Lead LOCATION: Brooklyn, NY - OR - Marina del Rey, CA

Who Is Flip?

There are 3 runaway categories in B2B AI - coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

What You’ll Do

As a Client Success Manager, you’ll work directly with our clients to make sure they are getting measurable value from Flip every day. You’ll help launch new customers, support and optimize existing accounts, troubleshoot issues, and become a trusted expert on how our product works within their business.

We are hiring across both our Healthcare and eCommerce/Retail verticals.

Help customers launch successfully - partner with Sales and Client Success to move customers from signed contract through implementation and go-live.
Become a product expert quickly - master Flip’s platform and understand the workflows, configurations, and integrations that power our customers' experiences.
Own day-to-day client relationships - serve as a reliable point of contact for customer questions, requests, troubleshooting, and ongoing optimization.
Make the extra test call - proactively test experiences, investigate issues, identify edge cases, and make sure what we deliver actually works for the customer.
Dig beyond the initial request - learn to understand the “why” behind customer questions and identify the underlying problem they are trying to solve.
Configure and optimize Flip - make changes within the platform and help customers continuously improve their voice and text experiences.
Work alongside Product and Engineering - clearly document bugs, feature requests, and customer feedback so internal teams can quickly understand and act on them.
Use data to understand performance - monitor customer metrics, identify trends, and help communicate the impact Flip is having on their business.
Build incredible customer relationships - be responsive, organized, thoughtful, and someone our customers genuinely enjoy working with.
Grow into greater account ownership - develop the technical, strategic, and commercial skills needed to independently manage increasingly complex and enterprise-level customers.

What You Bring

3 years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role, ideally within a SaaS or technology company
Comfortable working directly with B2B clients and managing multiple priorities at once
Technically curious - you don’t need to be an engineer, but you should want to understand how software, integrations, APIs, and data work
Strong problem-solving skills and a willingness to dig into an issue rather than immediately escalate it
Comfortable working with data and using metrics to understand performance
Extremely organized and detail-oriented - you follow through, close loops, and don't let client requests disappear
High aptitude and agency - you learn quickly, take ownership, and use AI and other tools to get to outcomes faster

More About Us

We're international, spanning the US, UK, and Canada
We’ve raised $30M+ to date, including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
This role can sit within either our Retail or Healthcare vertical, which will be determined at offer stage, both teams follow the same interview loop
Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4 and a full week off at the end of the year
In office 5 days/week

#FlippinLegend

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.

Compensation Range:

$80,000 - $110,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

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More about this job

Skills

Troubleshoot
Sales
Troubleshooting
Analyse issues
Technical support
Problem solving

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