JR IT Specialist

Flint Group Global Information Technology – Job Description

Job

Junior IT Service Specialist

Division

Global

Department

Corporate IT

Location

• Flint Group 25 Old Shoals Rd, Arden, NC 28704

Salary

Line Manager of Job Owner

IT Service Manager / Director IT

Deputy of Job Owner

Peer IT staff member or IT Manager / Director

Job Description

(main tasks, objectives)

• 1-3 years of experience in a similar role
• User / client PC support via the ticketing system according to defined SLA and company policies, both hands on and remote
• Support with OT related tasks at production sites
• Deployment of approved software and hardware to the users according to company IT Policies
• Involvement in global technical IT projects
• Involvement in global technical teams
• Short business travels can occur

Responsibility

• People:
• Budget
• No
• No

Job Specification

• Qualification
• Experience
• Special Knowledge
• Friendly and outgoing personality, with a good and healthy attitude towards customer service with the ability to multitask is necessary
• Must be self-motivated and able to work independently, strong interest in technology
• Education in Information Technology and or min. 3 years of experience within IT user support (PC, server, network)
• Strong knowledge and support with Windows based client systems
• Experience with support of Android based mobile devices needed
• Basic knowledge in supporting Windows based servers, Microsoft Office, TCP/IP networks and Active Directory
• Experience in supporting and servicing PC’s, Printers and other office technology products
• Knowledge/experience with OT and digitalized production methods seen as a benefit
• Experience or knowledge with Mac based systems seen as a benefit
• Powershell scripting or other structured programing language knowledge seen as a benefit

Necessary Ability Tests

None

Others (e.g. Committees, Associations, etc.)

• Very good English skills, both verbally and written is required
• Work experience from a Global Enterprise seen as a benefit
• Driver’s license for car required