Senior Software Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Our Cloud & Production Engineering team builds and operates complex solutions for global business challenges that cross cultures and legal jurisdictions and impact millions of people and businesses every day. We create, maintain, and operate scalable technology and data solutions that deliver an exceptional experience for our customers. We embrace Agile principles and values, favor DevOps practices, and view infrastructure as code as a foundation for scalable, secure, and reliable operations. We are looking for an engineer who combines deep PostgreSQL expertise with strong automation, systems thinking, and operational ownership. Docusign is looking for a seasoned Senior Database Reliability Engineer (DBRE) to design, operate, and continuously improve highly available PostgreSQL platforms across cloud and production environments. In this role, you will own database reliability standards, architecture patterns, operational runbooks, service-level objectives, and recovery strategies. You will partner closely with application, infrastructure, security, and platform engineering teams to provide a dependable PostgreSQL foundation for critical services. You will bring together deep knowledge of PostgreSQL internals, production operations, cloud infrastructure, Kubernetes, and automation. You will also help build guardrails and self-service capabilities that enable application teams to provision and operate databases consistently and safely. This is an individual contributor role with broad technical influence and a strong mentoring focus. This position is an individual contributor role reporting to the Senior Director, Software Engineering. Responsibility

• Design, operate, and continuously improve highly available PostgreSQL environments across cloud and production platforms
• Define and implement database reliability standards, reference architectures, operational runbooks, and service-level objectives
• Lead capacity planning, performance tuning, query optimization, indexing strategies, and storage growth management
• Establish and maintain backup, restore, point-in-time recovery, disaster recovery, and business continuity processes
• Design, validate, and test replication, failover, partitioning, connection pooling, and high-availability solutions
• Monitor database health, latency, throughput, resource utilization, replication lag, errors, and reliability trends; turn findings into measurable improvements
• Develop automation for provisioning, configuration, upgrades, patching, schema changes, maintenance, and decommissioning
• Create guardrails, APIs, and self-service tooling that enable application teams to provision and operate PostgreSQL databases consistently
• Evaluate new PostgreSQL capabilities, managed database services, extensions, operators, and operational tooling for production suitability
• Participate in incident response and on-call rotations, improving detection, diagnosis, mitigation, and prevention of database-related incidents
• Document technical decisions, operating procedures, failure modes, recovery strategies, and operational readiness criteria
• Mentor engineers and contribute to a culture of automation, operational ownership, learning, and continuous improvement
• Collaborate with engineering teams, technical leaders, security partners, and other cross-functional stakeholders to define durable platform solutions

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign ... For full info follow application link.DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.