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Added 12 mins ago
Senior Manager Ops Product Delivery
United Airlines
Arlington Heights, IL
This role translates senior leader intent into an executable change agenda. It partners directly with officers, project sponsors and cross-functional leaders to align initiative scope,…
Added 12 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Chicago, IL
- $132,500 to $338,300 USD / year
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Added 15 mins ago
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Added 16 mins ago
Senior Team Lead
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The Senior Team Lead is responsible for providing an exceptional customer experience through trip assurance, visual merchandising, and excellent product knowledge. They will assist in areas…
Added 32 mins ago
UO
Senior QA Engineer
University of Colorado Denver
Boulder, CO
- $120,416 to $156,628 USD / year
Generates high level quality planning documents for programs and the LASP Quality Management System (QMS).
Added 32 mins ago
UO
Director of Strategic Initiatives
University of Colorado Denver
Boulder, CO
- $99,700 to $115,000 USD / year
The Director provides leadership and project management for AACSB accreditation in coordination with the Associate Dean for Research and Academics, as well as campus-level accreditation…
Added 39 mins ago
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Added 39 mins ago
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Demonstrated project management and leadership skills, including the ability to manage conflict and encourage collaboration.
Added 52 mins ago
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Added 52 mins ago
Site Support Services (S3D) Senior Scaffold/Civil Superintendent
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The WTP Site Support Services/Distribs (S3D) operates within the Facility Management organization of WTP DFLAW. The S3D Scaffold / Civil Superintendent is responsible for supervising and…
Added 52 mins ago
Senior Program Manager, Amazon Flex BOSS
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5+ years of program or project management experience
Added 52 mins ago
Sr Progrm Mgr Spl Returns, Worldwide Returns and Recommerce - Reverse Logistics Services
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5+ years of program or project management experience with technology usage
Added 52 mins ago
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3+ years of program or project management experience
Added 52 mins ago
Senior Risk Manager - Inventory Trust, Inventory Evaluation
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5+ years of program or project Management experience
Added 1 hour ago
Senior Supervisor Maintenance
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Experience in industrial project management, including detailed scope development, planning, scheduling, and procurement.
Added 1 hour ago
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Fairfield, CA
- $80 USD / hour
5+ years of Project or Program Management experience
Added 1 hour ago
Payroll Systems and Financial Operations Specialist
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McClellan, CA
Summary This position is part of the Defense Microelectronics Activity. The incumbent serves as the senior payroll and labor execution expert, overseeing enterprise payroll operations,…
Added 1 hour ago
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Brand Marketing Director
Avispa Technology
Burbank, CA
- $75 USD / hour
…Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL * 40 hours/week, 6 Month Assignment A leading digital streaming network seeks a Brand Marketing Director to…
Added 1 hour ago
Programming Planning Budget Execution Analyst
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…managing, and executing financial plans, execution reviews, Program Objective Memorandum (POM) inputs, financial excursions, baseline and midterm execution reviews, and congressional…
Added 1 hour ago
Nurse Director, Anesthesiology
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Sacramento, CA
…short- and long-term operational initiatives and directing program, services, and/or systems development; aligning cross-functional programs including workplace and patient safety, human…
Added 1 hour ago
Principal or Sr Principal Engineer Electrical
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San Diego, CA
Northrop Grumman Aeronautics Systems MQ-4 Triton Program seeks a Principal or Sr. Principal Engineer Electrical to support the Vehicle Management Subsystem's Hardware Avionics team in…
Added 1 hour ago
Supervisory Acquisition and Utilization Specialist
Veterans Affairs, Veterans Health Administration
Los Angeles, CA
Added 1 hour ago
Senior Operations Manager
CACI International
Los Angeles, CA
Serve as the senior leader responsible for engineering team coordination, scheduling, and resource alignment across CONUS base modernization efforts. As an Operations Manager, you’ll…
Added 1 hour ago
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Senior Director of Marketing - 2000202
Catholic Charities, Archdiocese of New York
NY · New York, NY
- $200,000 to $220,000 USD / year
Serve as a senior advisor to Catholic Charities’ CEO, and Board on communications strategy, reputation management, and public messaging.
Added 1 hour ago
Director of Program Development LUCHA - 2004328
Catholic Charities, Archdiocese of New York
NY · New York, NY
At the direction of the Chief Program Officer, support the design and launch of new programs, pilots, and initiatives, providing planning, coordination, and project management to expand…

Closed listing

FlightSafety International Inc

CS Strategy & Operations Program Manager

Seattle, WA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Nov 6, 2026
Experience: 5+ years of experience specifically with Customer Success, Sales, or broader GTM Space within a SaaS or subscription-based business.
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a CS Strategy & Operations Program Manager, you will be responsible for designing, owning, and driving the company's most complex and mission-critical transformation programs for Customer Success. This role extends beyond managing project timelines to leading the successful execution of key initiatives, ensuring that all initiatives are strategically aligned, integrated, and deliver significant, measurable business value. The successful candidate will act as a trusted advisor to leadership and across key stakeholders, proactively identifying opportunities, proactively mitigating risks, and providing clear, decisive direction across multiple, interdependent workstreams. This position is an individual contributor role reporting to the Senior Director, Customer Success Strategy & Analytics.

Responsibilities

Own and help define the overarching CS Strategy & Operations program roadmap and vision for major Customer Success Operations initiatives, with a bias to agentification and automation
Collaborate with senior leaders to proactively plan program objectives, scope, and deliverables, and manage expectations on an ongoing basis to ensure outcomes that materially improve customer experience and business performance.
Design and facilitate strategic brainstorming and working sessions with SMEs, cross-functional stakeholders, and CS leaders to surface, shape, and pressure-test new initiatives before they enter the program roadmap.
Enable all activities from strategic inception through to successful delivery and adoption, directing cross-functional program activities, and driving a shared understanding and accountability across multiple workstreams and with stakeholders at all levels, including the C-suite as needed.
Lead the development and presentation of executive-level communications, including Steering Committee updates, to ensure a shared understanding of program status, strategic value, and business impact.
Create and manage program-level artifacts, including long-range strategic plans, cross-program dependency maps, and holistic risk and issues logs that inform and guide executive decision-making.
Define and track program-level success metrics tied to business outcomes (e.g., adoption, GRR, efficiency gains)
Model and champion AI-augmented program management practices: using AI tools to synthesize cross-functional updates, surface risks earlier, accelerate reporting/Steering Committee prep, and scale program oversight across a growing initiative portfolio.
Lead and evolve our CS Strategy & Operations program management methodology and best practices, sharing lessons learned and driving a culture of continuous improvement across the organization.

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

8+ years of combined strategy/operations and program management/enterprise transformation experience, with a proven track record of owning and delivering multiple, large-scale programs.
5+ years of experience specifically with Customer Success, Sales, or broader GTM Space within a SaaS or subscription-based business.
Demonstrated ability to influence and build consensus with working teams, senior leadership and C-level executives.
Strong problem solver and sense of urgency
Extensive experience driving digital transformation with a focus

... For full info follow application link.DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Skills

Customer experience
Strategic planning
Decision making
Program management
Process improvement
Sales

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