Jobs in the United States

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Added 23 mins ago
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Manager, Finance - Marketplace
Walmart
Bentonville, AR
- $80,000 to $155,000 USD / year
The Manager, Finance plays a critical role in driving financial planning and analysis to support strategic business decisions. This position involves preparing detailed financial models,…
Added 34 mins ago
Senior Staff Technical Program Manager, New Product Programs
Waymo
Mountain View, CA · San Francisco, CA
Waymo's Commercialization & Strategic PMO Technical Program Managers are accountable for delivering Waymo's commercial business lines, platform expansion, and strategic new initiatives. We…
Added 52 mins ago
Cybersecurity – Senior Information System Security Manager (ISSM) **Sign on Bonus Potential**
The Boeing Company
Berkeley, MO
Provides strategic guidance and consultation on enterprise execution of the Risk Management Framework (RMF), security compliance and monitoring, the delivery of technical reports/briefings,…
Added 1 hour ago
Regional Integration Manager L3
Cherokee Federal
Washington, DC
Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability.
Added 1 hour ago
HR Manager - DC (Bowling Green)
Dollar General
Bowling Green, KY
Partners with local Training Manager and Risk Management to enhance productivity of Company safety programs. Responsible for developing and maintaining positive relations with health care…
Added 1 hour ago
Staff Technology Program Manager
CDK Global, LLC
Austin, TX
We are seeking an experienced Staff Technical Program Manager to lead strategic, cross-functional technology initiatives supporting CDK's Vehicle Inventory Suite and SimplePay platform.…
Added 2 hours ago
STINGRAI Vessel Acquisition & Modernization Program Manager - 31065
Huntington Ingalls Industries
McLean, VA
Civilian shipyard program manager with successful delivery of Navy or MSC vessel programs.
Added 2 hours ago
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Cybersecurity Director
Guidehouse
ARLINGTON, VA
- $226,000 to $376,000 USD / year
…shaping enterprise-wide cybersecurity engagements and driving strategic initiatives across federal environments. This role combines deep expertise in cyber governance, risk management, and…
Added 2 hours ago
Business Manager - Small Business Recoveries Strategy
Capital One
McLean, VA · Richmond, VA
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative…
Added 4 hours ago
UO
Finance and Accounting Senior Professional
University of Colorado Denver
Boulder, CO
- $68,000 to $72,000 USD / year
…rules, and University of Colorado policies, but also provides strategic guidance, advanced problem-solving, and mentorship to less senior staff. The Senior Finance and Accounting…
Added 4 hours ago
Hardware Architecture Manager
Ford
Dearborn, MI · Dearborn
The Global Chassis Architecture Manager (Leadership Level 4) leads the global department that defines early underbody architecture, with enhanced focus on suspension, steering, brakes, and…
Added 4 hours ago
Hardware Architecture Manager
Ford Global
Dearborn, MI
The Global Chassis Architecture Manager (Leadership Level 4) leads the global department that defines early underbody architecture, with enhanced focus on suspension, steering, brakes, and…
Added 4 hours ago
Senior Manager, Actuarial - Commercial Fully Insured
CVS Health
Hartford, CT
Support CVS Health's financial strength through disciplined reserving, risk management, and product strategies that balance customer value with sustainable shareholder returns. Actuarial…
Added 4 hours ago
Mgr Supply Chain - Category Management
Williams Companies
Tulsa, OK
As Manager, Supply Chain - Category Management, you lead a team of Category Managers supporting operational continuity and project execution. Your scope spans major equipment, construction,…
Added 5 hours ago
UO
Finance and Accounting Professional
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…This role is responsible for procurement, travel, accounting programs and all related financial processes while ensuring compliance with state fiscal rules and sponsor, campus and…
Added 5 hours ago
Senior Project Manager, US Wealth Management PMO
CIBC
Chicago, IL
The Senior Project Manager is a seasoned expert responsible for the delivery of highly complex projects from end to end including initiation, requirement gathering, design, construction,…
Added 5 hours ago
Manager - EA Material Management
United Airlines
Chicago, IL
The Manager – EA Material Management leads the team responsible for material planning and oversight of Supply Chain activities as it relates to Engineering Authorization (EA) projects. This…
Added 5 hours ago
Manager, Project Management - Partnerships Ops & Well Managed Team
Capital One
Chicago, IL
Partner cross-functionally to provide strategic and tactical thought partnership that accelerates project and program efforts.
Added 5 hours ago
Manager, Project Management - Card Partnerships
Capital One
Chicago, IL
Partner cross-functionally to provide strategic and tactical thought partnership that accelerates project and program efforts.
Added 5 hours ago
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Group Director, Product Management – Global Fraud, Identity & Account Protection
Walmart
San Bruno, CA
- $254,000 to $481,000 USD / year
Walmart is seeking a visionary and highly strategic Group Director, Product Management – Global Fraud, Identity & Account Protection to define and lead the future of trust, safety, and…
Added 5 hours ago
Chief Engineer - Aircraft Development
Kratos Defense & Security Solutions, Inc.
Roseville, CA
Supports program management and project engineers with development of program planning strategies, technical cost estimates, evaluations of alternatives, risk management, logistics…
Added 5 hours ago
Research Program Manager
Meta
Menlo Park, CA
…research group specializing in rigorous research to answer strategic product and business questions. They are not tied to a specific app or product, but instead work across the company,…
Added 6 hours ago
Program Director, Space Electromagnetic Warfare
GRVTY
Sterling, VA
The Program Director owns end-to-end delivery of complex space electromagnetic warfare (EW) programs, from contract award through development, integration, test, deployment, and…
Added 6 hours ago
Sentinel PLM Systems Engineering Manager 3
Northrop Grumman
Roy, UT
Northrop Grumman Defense Systems is currently seeking a Product Lifecycle Management (PLM) Systems Engineering Manager 3 to join our Engineering team within the Strategic Deterrent Systems…
Added 6 hours ago
Manager, Student Success and Retention Initiatives
ROCKY MOUNTAIN UNIVERSITY OF HEALTH PROFESSIONS
PROVO, UT
…ROLE / WHY THIS ROLE MATTERS The Student Success and Retention Manager (SSRM) reports to the Director of the Office of Student Engagement and Success and plays a central role in advancing…

FlightSafety International Inc

CS Strategy & Operations Program Manager

Seattle, WA, United States

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Job details

Experience: 5+ years of experience specifically with Customer Success, Sales, or broader GTM Space within a SaaS or subscription-based business.
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a CS Strategy & Operations Program Manager, you will be responsible for designing, owning, and driving the company's most complex and mission-critical transformation programs for Customer Success. This role extends beyond managing project timelines to leading the successful execution of key initiatives, ensuring that all initiatives are strategically aligned, integrated, and deliver significant, measurable business value. The successful candidate will act as a trusted advisor to leadership and across key stakeholders, proactively identifying opportunities, proactively mitigating risks, and providing clear, decisive direction across multiple, interdependent workstreams. This position is an individual contributor role reporting to the Senior Director, Customer Success Strategy & Analytics.

Responsibilities

Own and help define the overarching CS Strategy & Operations program roadmap and vision for major Customer Success Operations initiatives, with a bias to agentification and automation
Collaborate with senior leaders to proactively plan program objectives, scope, and deliverables, and manage expectations on an ongoing basis to ensure outcomes that materially improve customer experience and business performance.
Design and facilitate strategic brainstorming and working sessions with SMEs, cross-functional stakeholders, and CS leaders to surface, shape, and pressure-test new initiatives before they enter the program roadmap.
Enable all activities from strategic inception through to successful delivery and adoption, directing cross-functional program activities, and driving a shared understanding and accountability across multiple workstreams and with stakeholders at all levels, including the C-suite as needed.
Lead the development and presentation of executive-level communications, including Steering Committee updates, to ensure a shared understanding of program status, strategic value, and business impact.
Create and manage program-level artifacts, including long-range strategic plans, cross-program dependency maps, and holistic risk and issues logs that inform and guide executive decision-making.
Define and track program-level success metrics tied to business outcomes (e.g., adoption, GRR, efficiency gains)
Model and champion AI-augmented program management practices: using AI tools to synthesize cross-functional updates, surface risks earlier, accelerate reporting/Steering Committee prep, and scale program oversight across a growing initiative portfolio.
Lead and evolve our CS Strategy & Operations program management methodology and best practices, sharing lessons learned and driving a culture of continuous improvement across the organization.

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

8+ years of combined strategy/operations and program management/enterprise transformation experience, with a proven track record of owning and delivering multiple, large-scale programs.
5+ years of experience specifically with Customer Success, Sales, or broader GTM Space within a SaaS or subscription-based business.
Demonstrated ability to influence and build consensus with working teams, senior leadership and C-level executives.
Strong problem solver and sense of urgency
Extensive experience driving digital transformation with a focus

... For full info follow application link.DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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More about this job

Skills

Customer experience
Strategic planning
Decision making
Program management
Process improvement
Sales

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