Jobs in the United States

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Added 1 hour ago
Associate, Fixed Income Product Strategist
BlackRock
Atlanta, GA
…and three (3) years of experience in the job offered or as an Associate, Analyst or a related role. Must have three (3) years of experience with: Fixed Income and Securitized Asset…
Added 1 hour ago
Vice President
BlackRock
San Francisco, CA
…experience in the job offered or as an Application Engineer, Associate, Analyst, or related role. Must have five (5) years of experience with: Software engineering in an enterprise…
Added 1 hour ago
Vice President, Corporate Strategy and FP&A
BlackRock
NY
…years of experience in the job offered or as a Vice President, Associate, Analyst or a related role. Must have five (5) years of experience with: Experience with the global asset management…
Added 1 hour ago
Associate, Application Engineer III
BlackRock
San Francisco, CA
…or a related field and three (3) years of experience as an Associate, Analyst or a related role. Must have three (3) years of experience with: React and Typescript; State management…
Added 3 hours ago
Registered Nurse - Accreditation/Readiness Coordination
Veterans Affairs, Veterans Health Administration
Iowa City, IA
Added 4 hours ago
Sr Strategy & Analytics Analyst (Digital Assets)
APEX Fintech Services LLC
Austin, TX · Chicago, IL
The Senior Strategy Analyst, Digital Assets helps launch and scale Apex's digital asset offerings. This person works across three initiatives: a crypto retail brokerage, stablecoin funding…
Added 5 hours ago
BTIG: Investment Banking, Business Manager, Associate
BTIG, LLC
NY
Strongly prefer candidates with prior front office IB Analyst / Associate experience (industry coverage and/or product)
Added 7 hours ago
Software Product Pre Sales Engineer Senior Manager - FinCrime
Accenture LLP Company
NY
…intake through agent investigation and evidence gathering, analyst review and decision, and escalation and SAR support, to management reporting. Each demo is tailored to the client's…
Added 8 hours ago
Corporate & Institutional Banking Development Program Analyst/Associate - Treasury Management
PNC
St Louis, MO
…various role play exercises and shadow opportunities. Additional associate responsibilities may also include creating client deliverables and proposals, client and industry research,…
Added 9 hours ago
Business Analyst (Saginaw, Michigan)
Morley
Saginaw, MI
As an experienced Business Analyst at Morley, you'll analyze and help implement both internal and client initiatives, working both in person and from the comfort of your home.
Added 10 hours ago
Wealth Compliance Analyst
Peapack Private Bank & Trust
Bedminster, NJ
The Wealth Compliance Analyst supports the Wealth Compliance team in administering the compliance and risk-management program for Peapack Private Wealth Management and PGB Trust &…
Added 13 hours ago
Grandbridge Loan Administration Analyst / Associate
Truist
Birmingham, AL
Document validation work, exceptions, corrections, and conclusions clearly enough for another analyst, manager, quality-control reviewer, or auditor to follow.
Added 1 day ago
SC
Associate Systems Administrator
State Compensation Insurance Fund
CA
- $4,935 to $8,740 USD / month
LIMITED TERM: State Fund’s Information Technology (IT) – Client Support Services Unit in Office Location has an opening for an Associate Systems Analyst.
Added 1 day ago
Beaker CPI Systems Analyst I
Cleveland Clinic
Remote, United States
This role is integral to client onboarding and connectivity efforts, including submitter build activities, test build coordination, validation and testing of Beaker updates through the TDMS…
Added 1 day ago
Conflicts Analyst
Tampa
United States
…in managing legal and commercial risk and ensuring that new client engagements are in line with the Firm’s strategic goals and regulatory requirements. A key aspect of our role includes…
Added 1 day ago
Technical Support Analyst
Internova Travel Group
New York, NY
Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating…
Added 1 day ago
Grandbridge Loan Administration Analyst / Associate
Grandbridge Real Estate Capital LLC
Charlotte, NC · Birmingham, AL · Atlanta, GA · Kansas City, MO
Document validation work, exceptions, corrections, and conclusions clearly enough for another analyst, manager, quality-control reviewer, or auditor to follow.
Added 1 day ago
PG
Manager, Commerce
Publicis Groupe Holdings B.V
New York, NY
- $81,225 to $129,987 USD / year
Responsible for presenting recommendations, soliciting feedback, and directing the Analyst(s) to apply client feedback to campaigns
Added 2 days ago
PG
Manager, Paid Search
Publicis Groupe Holdings B.V
Chicago, IL
- $75,050 to $107,835 USD / year
…Search is expected to apply search mastery to deliver against client goals, and will work closely with the Associate Director in the development and communication of all search strategy…
Added 2 days ago
Trade Finance Analyst
Regions Bank
Mobile, AL
At Regions, the Trade Finance Analyst serves as the primary analytical support for Trade Finance Relationship Managers and Trade Finance Portfolio Managers in the origination and execution…
Added 2 days ago
IT Service Desk Analyst
Robert W. Baird & Co. Incorporated
Milwaukee, WI
Diagnose and troubleshoot problems, escalating when necessary while maintaining full communication with the client.
Added 2 days ago
Associate Help Desk Analyst
CCC Intelligent Solutions Inc.
Sioux Falls, SD
Maintain and update existing Microsoft Entra ID user accounts, group memberships, and assigned access, and configure hardware as part of new-hire onboarding and ongoing support processes
Added 2 days ago
Analyst/Associate, Fixed Income, Currency and Commodity
CIBC
Chicago, IL
This Analyst position is primarily for Fixed Income, Currency and Commodity coverage. Under the guidance of the business leader, the individual will be responsible for client coverage out…
Added 3 days ago
SG
Senior Associate, Product Management
StepStone Group
NY
- $178,402 USD / year
StepStone Group Private Wealth LLC (StepStone) seeks a Senior Associate, Product Management for its NY, NY location.
Added 3 days ago
Client Implementation Sr Analyst
Securian Financial Group
Saint Paul, MN
An exciting opportunity exists within Affinity Solutions' Client Experience & Operations department for a Client Implementation Sr Analyst. We are seeking a collaborative, client-focused…

FLEXTECS LLC

Help Desk

Remote, United States

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Job details

Experience: Minimum 1-3 years of experience in a help desk, desktop support, service desk, or end-user support role.
Posting language: English
Posted: Aug 25, 2026

Original job description

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Job Type

Full-time

Description

Position Summary The Help Desk Analyst serves as the primary point of contact for technical support requests and is responsible for delivering exceptional customer service to employees across the organization. This role provides Tier 1 and Tier 2 support for desktop computers, laptops, mobile devices, business applications, Microsoft 365 services, printers, and conferencing technologies. The Help Desk Analyst troubleshoots hardware and software issues, documents support activities, provisions user accounts and equipment, and ensures timely resolution of incidents while escalating complex infrastructure, server, network, and security issues to senior IT personnel. This position is focused on end-user support and operational excellence rather than systems administration.

Key Responsibilities

End-User Support

Serve as the first point of contact for IT support requests received through the ticketing system, email, phone, and walk-up support.
Diagnose and resolve Tier 1 and Tier 2 hardware, software, and connectivity issues.
Provide remote and hands-on support for Windows 10/11 computers, macOS devices, mobile devices, printers, and peripheral equipment.
Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
Install approved software and ensure systems remain compliant with company standards.
Escalate unresolved issues to senior IT staff, vendors, or appropriate support teams.

User Account Administration

Create, modify, and disable user accounts following documented procedures.
Perform password resets, account unlocks, and basic access management requests.
Support employee onboarding and offboarding activities by provisioning and recovering equipment and system access.
Assist users with multi-factor authentication (MFA) enrollment and self-service password management.

Device Deployment & Asset Management

Configure and deploy laptops, desktops, monitors, and mobile devices using standard company procedures.
Maintain accurate inventory records for hardware and software assets.
Coordinate equipment replacements, upgrades, and warranty repairs.
Assist with technology refresh projects and workstation moves.

Collaboration & Conference Room Support

Support conference room technology, audiovisual equipment, and Microsoft Teams meeting rooms.
Provide technical assistance during important meetings, presentations, and company events.
Coordinate with vendors and service providers when support or repairs are required.

Documentation & Process Improvement

Document incidents, resolutions, and troubleshooting activities within the IT service management platform.
Create and maintain knowledge base articles and user support documentation.
Identify recurring issues and recommend process improvements to improve the user experience.

Success Factors

Demonstrates excellent customer service and professionalism.
Responds promptly and effectively to support requests.
Maintains strong attention to detail and accurate documentation.
Works effectively both independently and as part of a team.
Shows a willingness to learn new technologies and support processes.
Consistently meets service level expectations and departmental goals.

Work Environment & Physical Requirements

Hybrid work environment with periodic in-office presence required.
Occasional travel between office locations may be required.
Ability to lift and move computer equipment weighing up to 30 pounds.
Extended periods of sitting, computer use, and telephone communication.
Occasional after-hours support may be required for business-critical needs.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum 1-3 years of experience in a help desk, desktop support, service desk, or end-user support role. Experience supporting Windows 10/11 operating systems and Microsoft 365 applications. Familiarity with Active Directory or Microsoft Entra ID user account management. Basic understanding of networking concepts including Wi-Fi, VPN, DNS, and printer connectivity. Experience using an IT ticketing system such as Service Desk Plus, ServiceNow, Jira Service Management, Zendesk, or a similar platform. Strong troubleshooting, problem-solving, and customer service skills. Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Preferred Qualifications CompTIA A+ certification. CompTIA Network+ certification. Microsoft 365 Fundamentals or other Microsoft certification. Experience supporting Microsoft Teams and conference room technologies. Familiarity with device management tools such as Microsoft Intune. Experience supporting hybrid and remote work environments.

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More about this job

Skills

Technical support
Customer service
Microsoft 365
System administration
Apple macOS
Troubleshoot
Microsoft Outlook
Microsoft Teams
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Onboarding
Collaboration
Audiovisual equipment
Presentation skills
Documentation
Process improvement
Troubleshooting
IT service management
Attention to detail
Computer equipment
Communication skills
Computer technology
Computer science
Microsoft Windows
Microsoft Active Directory
VPN
DNS
ServiceNow
Jira
Zendesk
Problem solving
A+
Network+

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