Jobs in the United States

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Digital & AI Intern for Service Solutions
International Motors, LLC
Lisle, IL
- $27 to $32 USD / hour
…on your skills and the business use cases selected for the program. You will work with a business manager, Digital & AI mentors, and a cohort of fellow interns to improve a real workflow…
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ID
Senior Commercial Product Manager, NGS Segments
INTEGRATED DNA TECHNOLOGIES, INC.
Remote, United States
- $110,000 to $150,000 USD / year
The Senior Commercial Product Manager, NGS Segments is responsible for driving commercial strategy and sustainable growth across the NGS portfolio, with a particular focus on the Clinical,…
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IT Asset Manager - Navy Yard, Washington, D.C.
Serco USA
Alexandria, VA · Anacostia Annex, DC · Andrews AFB, MD · Arlington, VA · Bethesda, MD · Chantilly, VA · Crystal City, VA · DC · Fairfax, VA · Falls Church, VA · Frederick, MD · Gainesville, VA · Langley AFB, VA · Manassas, VA · McLean, VA · Patuxent River, MD · Pax River, MD · Quantico, VA · Reston, VA · Rockville, MD · Rosslyn, VA · Silver Spring, MD · Springfield, VA · Suitland, MD · Vienna, VA · Washington Navy Yard, DC · Washington, DC
Team Submarine’s Submarine COLUMBIA Class Program Office is responsible for: The construction of COLUMBIA Class submarines, financial and budget management, shipyard support of submarines,…
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Practice Manager 3, Neurosurgery
Oregon Health & Science University
Portland, OR
…technological solutions as available at OHSU. The Practice Manager will be asked to direct and oversee all clinical aspects of the clinical operations including program development,…
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Audio Visual Technician
STERIS Corporation
Redwood City, CA
Must have valid driver's license with acceptable driving record
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Audio Visual Technician
STERIS Corporation
Oakland, CA
Must have valid driver's license with acceptable driving record
Added just now
Audio Visual Technician
STERIS Corporation
San Leandro, CA
Must have valid driver's license with acceptable driving record
Added just now
ME
Engineering Section Manager - Protection & Controls
Mitsubishi Electric Power Products, Inc.
Warrendale, PA
- $142,024 to $175,441 USD / year
Support Customers & Business Development: Provide technical expertise during customer discussions, proposal development, and bid evaluations. Collaborate with Sales, Quality Assurance, and…
Added 1 min ago
Digital & AI Intern for Service Solutions
International Motors, LLC
Lisle, IL
…on your skills and the business use cases selected for the program. You will work with a business manager, Digital & AI mentors, and a cohort of fellow interns to improve a real workflow…
Added 1 min ago
CO
Planner II - Long Range
City of Whitefish
Whitefish, MT
- $78,561.6 to $112,049.6 USD / year
City Wellness Program - City pays $30 per month to employees to use toward wellness
Added 1 min ago
Route Service Manager - UniFirst
UniFirst Corporation
LA
UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver…
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Assistant Store Manager
AutoZone
Matamoras, PA
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 1 min ago
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Part Sales Manager – Full Time
AutoZone
New Palestine, IN
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Birmingham, AL · Bessemer, AL
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Sparta, MI
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
Assistant Store Manager
AutoZone
Magna, UT
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Dunwoody, GA
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Vinita, OK
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Tallmadge, OH
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
Assistant Store Manager
AutoZone
Medina, OH
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Medina, OH
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Memphis, TN · East Memphis, TN
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
LH
Sr. Clinical Product Manager
Lyra Health
Remote, United States
- $119,000 to $164,000 USD / year
Must have a specialization in pediatric mental health
Added 1 min ago
Senior Lead Substation Project Engineer
WSP
Ft Worth, TX · Austin, TX
Support the Area Lead/Department Manager in achieving department goals, maintaining high‑quality standards, and strengthening client relationships.
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Cleveland, TX
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…

Flexential Corp.

Director, Customer Success - Cloud Services

Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Denver, CO, United States

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Work location: Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment
Experience: Technical background with 5+ years of experience with Colocation, Cloud and/or Managed Services.
Working hours: 30 hours per week
Posting language: English
Posted: Nov 13, 2026

Original job description

The Director of Customer Success will be responsible for leading a small team of Customer Success Managers. Duties will include, but are not limited to, strategic planning and direction, performance management (strong focus on coaching), customer relationship development including opportunity renewal, process optimization and overall customer satisfaction. This role will focus on enhancing the customer experience and fostering account relationships through success plans designed to meet customer strategic objectives and deliver a unique personalized customer experience.

Key Responsibilities and Essential Job Functions

Create and Adopt Strategic Initiatives

Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer an advocate.
Identify and develop best practices for CSM processes and make recommendations for improvements.
Understanding of customers business and needs to drive their success.
Identify, develop, and realize new opportunities for expanding your customer’s business volume.
Uncover and know any risk that threatens your customer’s growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks.
Partner with key departments to ensure programs are meeting short-term goals as well as long term customer growth initiatives.
Develop strong relationships with key decision makers, influencers, and day to day contacts.
Evaluate the performance of each customer from an account management and account segmentation perspective.
Set customer standards and strategy for each account which results in meeting our budget(s), forecasted bookings, ROI, customer satisfaction, and adoption of the company platform and vision.

Develop and Manage Talent

Identify the skills and performance criteria necessary for achieving success across a variety of roles and manage staff to meet and exceed those standards.
Provide the evaluation and feedback necessary to coach performance to high levels of output.
Bring energy and passion to the organization and create an atmosphere where people strive to succeed and set an example of passion, energy, vision and leadership that motivates the team to the highest performance.

Drive Contract Renewals & Mitigate Churn

Create the reporting, training and processes to ensure that Flexential is over-achieving on our net retention objectives.
Ensure your team is engaging with customers that have upcoming renewals to outline strategic plans that ensure we are preserving and growing our contracts.
Manage to a quarterly churn budget for your CSM’s by creating and executing plans and tactics to ensure we are meeting our budget.
Creating Scalable Processes and Artifacts
Provide your team with the appropriate team standards, methods, and procedures that support the delivery of optimal service.
Perform other duties as required and assigned.

Required Qualifications

Bachelor’s degree.
Strong analytical and problem-solving skills, must be able to think critically and make quick decisions.
Technical background with 5+ years of experience with Colocation, Cloud and/or Managed Services.
5+ years as an Enterprise or Manager of Customer Success with demonstrated exceptional verbal and written communications capabilities.
Experience breaking down ambiguous problems into manageable components and driving resolution.
Ability to grasp customers’ needs and requirements.
Track record of building relationships and collaborating at all levels within an organization including C-Suite.
Experience with process and policy improvements.
Demonstrated ability to manage multiple initiatives at a time while paying rigorous attention to details and deliver results, such as driving resolution, customer satisfaction, retention, and expansion.
Practical knowledge of MS Office, Service Now, Salesforce.

Preferred Qualifications

10+ years in customer facing roles (Sales, Account Management, Customer Success, Customer Service).
5+ years in management.
Salesforce.com experience.
Service Now experience.

Base Pay Range: The annual salary range offered for this position is estimated to be $140,000 - $160,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Variable Pay: This role is eligible for commission. The expected annual commission target is $50,000 based on achievement of targets and other performance indicators.

At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

Benefits of working at Flexential

Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Employees hired into Atlanta-area positions may be required to work onsite at least 30 hours per week, depending on business needs, role requirements, and assigned work location. Onsite expectations will be discussed during the hiring process.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Strategic planning
Performance management
Coaching
Customer service
Customer experience
CSM
Manage personnel
Leadership
Problem solving
Relationship building
Microsoft Office
ServiceNow
Salesforce
Sales

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Work requirements

Jobs in the United States