Jobs in the United States

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Added 5 mins ago
Analyst I Postmarket Surveillance
St. Jude Medical, Cardiology Division, I
TX
…business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide…
Added 7 mins ago
Information Security Analyst (App Security)
BlueScope Steel North America Corporation
Remote, United States
The Cybersecurity & Application Security Analyst plays an important role in helping protect BlueScope North America's information assets, business systems, and software applications. The…
Added 8 mins ago
Senior Business Analyst - Fidelity Fund & Investment Operations Accounting
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FFIO Fund Operations Product team: The Business Analyst will be a part of our Fund Operations Product team. We promote a culture of curiosity and learning who, together with our Product…
Added 9 mins ago
Payroll Application Systems Analyst
AtlantiCare
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The Payroll Application System Analyst is responsible for the administration, analysis, compliance, reporting, and continuous improvement of workforce timekeeping operations. This role…
Added 9 mins ago
B
Applications Development Intern
BWXT
Lynchburg, VA
- $25.85 to $28.85 USD / hour
…continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in…
Added 9 mins ago
B
Applications Development Intern
BWXT
Lynchburg, VA
- $25.85 to $28.85 USD / hour
…continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in…
Added 10 mins ago
Jr. Business Analyst - Digital Platform
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Position Summary: The Junior Business Analyst will support the strategic growth, operational effectiveness, and continuous improvement of the Digital Platform by providing day-to-day…
Added 11 mins ago
Systems Analyst
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Financial Compliance Analyst/Auditor
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Henrico, VA
Identifies trends, anomalies, diversion risks, and potential fraud indicators unique to cannabis operations
Added 13 mins ago
CA
1306-Customer Service Representative Supervisor
City and County of San Francisco
San Francisco, CA
- $103,376 to $125,606 USD / year
Under general supervision, the Customer Service Representative Supervisor plans, directs, and coordinates the daily operations of customer service staff responsible for assisting members of…
Added 13 mins ago
Operations Analyst - 1st Shift
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As times change, processes need to change as well. As the Operations Analyst, you will track trends, consolidate data and update senior leadership on recommended improvements. Your advice…
Added 13 mins ago
Quality Analyst - 1st Shift
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Horn Lake, MS
…work ethic and attention to the small details will ensure our operations continue to run smoothly. As the Quality Analyst, you’ll be responsible for assessing support redistribution,…
Added 13 mins ago
CC
Clinical Informatics Analyst
Circuit Clinical
Remote, United States
- $25 to $35 USD / hour
We are searching for a part-time Clinical Informatics Analyst to join our team!
Added 15 mins ago
Senior PMO Business Analyst - Automation, Analytics & AI (Sr. BA - AA & AI)
Merck Sharp & Dohme LLC
PA
The core responsibility of this role is a hands-on project delivery partner and PMO lead for emerging technology, AI, and automation in support of major change initiatives/projects in GCTO.…
Added 16 mins ago
Senior Client Engagement Manager (Post-Pay)
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Remote, United States
…analysis, data, engineering, configuration, quality assurance, and operations teams. This person must understand healthcare data domains, source data assets, data mapping, claim and member…
Added 17 mins ago
VP Product Marketing
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Added 18 mins ago
Analyst Sr Lead, Multi-Disciplinary
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Added 21 mins ago
Sr Product Owner, Portal Modernization, Attach & EBill (Jopari)
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…healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification…
Added 21 mins ago
Sr. EHR Support Analyst
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Added 22 mins ago
IT Operations Analyst
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Added 23 mins ago
AQP S75 - Acquisition Program Analyst, Senior - TS/SCI
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Nationwide IT Services (NIS) is currently looking for a Sr. Acquisition Program Analyst, to support SAF/AQP, Global Power Programs Directorate.
Added 25 mins ago
Technical Project Manager
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Added 26 mins ago
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…and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most…
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Information Technology/Database Analyst support:

Flexcompute Inc.

Customer Success Operations Analyst

Watertown, MA, United States

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Job details

Posting language: English
Posted: Sep 30, 2026

Original job description

Flexcompute is a cutting-edge technology startup that specializes in ultra-fast simulation technology. Our products are utilized by companies in designing and optimizing technology products, with applications ranging from designing airplanes and cars to wind turbines and quantum computing chips. Our customer base includes both household names and startups in emerging industries. Our company was founded by world-renowned leaders in simulation technology from Stanford University and MIT. Backed by top VC firms, we are poised to disrupt the billion-dollar engineering simulation industry with our fast-growing trajectory.

About the role The Customer Success Operations Analyst owns provisioning and onboarding: getting every new customer access to the right products, seats, and entitlements quickly and correctly, and making sure they reach first value fast with no gaps. You are the operational bridge between Sales, our Application Engineers, and the customer, and the person who keeps access clean and accurate across the entire customer base. This is a high-ownership role with real room to grow. You will help build and maintain processes where little exists today.

Preferred: US Citizen/Greencard holder (for ITAR Accounts)

What you'll do

Own provisioning. Create, modify, and deprovision access across products, including seats, licenses, and credit entitlements, quickly and accurately.
Own onboarding. Run the handoff from Sales to Operations to Application Engineers so every new customer has an owner, a checklist, and a clear path to first value.
Keep access clean. Maintain accurate account records, entitlements, and contacts, and run regular audits so access always matches what each customer is entitled to.
Partner across the business. Work closely with Sales, Application Engineers, and the Deal Desk so customers move smoothly from close to provisioning to billing.
Be the frontline for access. First responder for access and entitlement requests, resolving what you can and escalating technical questions to the Application Engineers and Infrastructure team.
Surface signals. Flag at-risk and expansion-ready accounts to Sales and Customer Success from usage and onboarding data.
Improve the machine. Find the manual and error-prone steps in provisioning and onboarding and systematically remove them.
Stay close to customers. Spend regular face time with customers through check-ins and account reviews to confirm they are getting value and that renewals stay on track, surfacing risks early to Account owners.

Tools you'll work with Day to day you'll work primarily in HubSpot (account records, onboarding stages, contacts), our product provisioning and admin consoles, and Excel / Google Sheets for tracking and audits. Comfort learning internal tools quickly and keeping data clean across systems is essential. How success is measured: KPIs

The metrics you'll own and report on:

Time-to-provision: time from signed deal to access granted.
Time-to-first-value: time from provisioning to the customer's first meaningful use.
Provisioning accuracy: share of provisioning actions completed with no errors or rework.
Onboarding completion: share of new customers completing onboarding within the agreed window.
Access-request resolution: share of access and entitlement requests resolved within SLA.
Entitlement accuracy: share of accounts whose access exactly matches entitlements at audit.
Handoff quality: share of deals that move from close to live with no dropped steps.
Renewal readiness: share of accounts with a recent customer touchpoint and no unaddressed risks ahead of renewal.
1 to 3 years in a customer-facing, operations, or coordination role (customer success, support, onboarding, sales operations, or similar).
Strong organization and attention to detail; you rarely let things slip.
Comfortable in Excel or Google Sheets, and quick to pick up new software tools.
Clear, professional communication with both customers and internal teams.
A self-starter who takes ownership and follows through without being chased.
Comfortable juggling many small tasks and deadlines at once.

Nice to haves

Experience with HubSpot or another CRM.
Exposure to SaaS onboarding, provisioning, or customer success operations.
Familiarity with AI tools for organizing work and automating repetitive tasks.
Interest in, or exposure to, technical, engineering, or scientific products.
Experience documenting or improving a process.
Competitive compensation with equity of a fast-growing startup.
Medical, dental, and vision health insurance.
401(k) Contribution.
Gym allowance.
Friendly, thoughtful, and intelligent coworkers.

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More about this job

Skills

Onboarding
Manage processes
Sales
First response
HubSpot
Microsoft Excel
Google Sheets
Attention to detail
Communication skills

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