Customer Care

JOB REQUIREMENTS: Do you pride yourself on providing exceptional customer service? We are seeking Customer Care Representatives for one of our valued clients in Stevens Point. These positions are primarily over the phone. **These positions are located ON-SITE in Stevens Point, WI** Essential Duties and Responsibilities: -Develop and maintain working knowledge of product and customer management system -Respond to inquiries from policyholders and agents/brokers via telephone, email, web chat, and mail -Assist with and process customer billing as needed -Manage correspondence, including research and documentation of resolutions, to ensure timely and accurate responses -Actively participate in team meetings to share knowledge, address issues, and improve processes. ***** OTHER EXPERIENCE AND QUALIFICATIONS: -Minimum of two years business/customer service experience -Preferred experience in insurance and inbound call center -Computer experience, including proficiency in MS Office Suite applications -Strong interpersonal, written and oral communication skills -Self-motivated and results-oriented -Excellent organizational and attention to detail -Ability to work effectively in a team-oriented environment ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: stevenspoint@flexstaff.com Apply Online: www.flexstaff.com Call For Appointment: 715-343-9000 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.