Director of Estimating

Director of Estimating About the Role The Director of Estimating is the SE Region leader for estimating excellence, technical claims support, and Third Party Administrator (TPA) program performance. This role sets the standard for accurate, timely, and profitable estimates across every branch, serves as the company's senior technical resource on complex and large-loss claims, and owns the SE TPA programs from compliance to performance. Partnering closely with General Managers, Regional Directors, Sales, Finance, and Operations, the Director of Estimating provides functional leadership to every estimator in the region through a matrix reporting structure: coaching, training, and holding the line on quality without owning a branch P&L or a direct chain of command. It's a technical leadership seat built for someone who influences through credibility and consistency, not title. What You'll Do Estimating Leadership

• Develop and maintain company-wide estimating standards, SOPs, and playbooks
• Coach, mentor, and develop every estimator across the SE region
• Review complex estimates and provide technical guidance as the company's subject-matter expert
• Standardize estimating methodology across all locations and keep pricing databases and estimating software current

Quality Assurance & Continuous Improvement

• Run a routine estimate audit program covering methodology, documentation, and compliance
• Identify recurring errors and process gaps, and turn findings into corrective coaching
• Own estimating cycle time and work to reduce rework and non-strategic supplements
• Analyze estimating trends and recommend operational improvements

Technical Claims Leadership

• Serve as the SE region's senior technical resource for complex residential and commercial losses
• Support General Managers and Project Managers with estimate strategy, scope development, and difficult claim negotiations
• Participate in CAT events and large-loss planning, estimating and support as needed
• Help resolve disputes involving scope, pricing, or coverage

TPA Program Leadership

• Own SE Third Party Administrator (TPA) program standards and compliance at the regional level
• Monitor TPA scorecard performance and lead corrective action plans when results fall short
• Coordinate company-wide TPA training and drive process improvements
• Review TPA program profitability with the Regional Director, and recommend strategic changes

Business Development & Carrier Relations

• Build and maintain strong relationships with insurance adjusters, carriers, consultants, and strategic referral partners
• Support branches with complex estimate presentations and carrier negotiations
• Partner with Sales and Business Development to help convert high-value opportunities
• Help improve estimate approval rates through proactive communication and relationship management

Talent Development

• Maintain a coaching and development plan for every estimator in the region
• Own onboarding and training for new estimators
• Run a cross-branch knowledge-sharing forum to spread best practices and procedures
• Partner with General Managers on estimator succession planning (hiring, compensation, and performance decisions sit with the GM)

Cross-Functional Leadership

• Collaborate with General Managers on estimating performance and Regional Director on operational initiatives
• Participate in leadership meetings and enterprise strategic planning
• Foster collaboration and knowledge-sharing across every branch

What You'll Bring

• 10+ years of progressive estimating experience in property restoration or insurance reconstruction, including complex and large-loss claims
• Expert-level proficiency in Xactimate and standard estimating methodology; deep knowledge of insurance scope, coverage, and supplement processes
• A track record of leading and influencing without direct authority across a matrixed, multi-branch organization
• Experience managing or partnering with Third Party Administrator (TPA) programs, including scorecard compliance and corrective action processes
• A proven ability to build and maintain carrier, adjuster, and strategic-partner relationships that improve estimate approvals and open doors for the business
• Strong coaching and training instincts, with experience developing estimating talent across multiple locations
• Proficiency in NetSuite and TPA portal/scorecard systems preferred; willingness to learn required
• Valid driver's license with a clean MVR, in accordance with company policy
• Must pass background check and drug screen per company policy
• Willingness to travel regionally and support CAT/large-loss response as needed

Competitive Pay: We offer competitive compensation based on experience and qualifications, with opportunities for professional growth and advancement.

What Success Looks Like You'll know you're succeeding in this role when estimates are accurate, complete, and profitable the first time across every branch; TPA scorecards run green with issues caught before they escalate; General Managers treat estimating as a force multiplier rather than a bottleneck; and carrier and adjuster relationships consistently open doors instead of creating friction.