Adjuster

Job Summary The Adjuster is responsible for auditing and preparing accurate collision repair estimates using industry-standard repair guidelines. This role inspects damaged vehicles, evaluates repair needs, and develops detailed repair estimates while working closely with collision repair facilities to negotiate agreed-upon repair plans. The Adjuster partners with clients, vendors, and collision repair facilities to ensure repairs are completed accurately, efficiently, and in a timely manner while delivering exceptional customer service. Essential Duties and Responsibilities

Includes, but is not limited to, the following:

• Audit and prepare accurate collision repair estimates using industry-standard repair guidelines.
• Review vehicle damage and determine appropriate repair methods and costs.
• Negotiate repair estimates and agreed-upon repair plans with collision repair facilities.
• Evaluate vehicles to determine repairability or total loss based on structural damage and repair costs.
• Work closely with vendors, clients, and repair facilities to ensure repairs are completed accurately and within established timelines.
• Maintain accurate claim documentation and repair records.
• Provide exceptional customer service while responding to client and vendor inquiries.
• Perform other duties as assigned.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be required to perform duties outside their normal responsibilities as business needs dictate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required. Education and Experience

• Minimum of three (3) years of experience as a Collision Estimator, Auto Damage Appraiser, or Collision Adjuster.
• Experience using Mitchell, UltraMate, or similar collision estimating software preferred.
• ASE certification preferred or the ability to obtain certification.
• I-CAR training or certification preferred.

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills.
• Strong interpersonal skills with a commitment to outstanding customer service.
• Strong analytical, investigative, and problem-solving abilities.
• Excellent organizational and time-management skills with the ability to prioritize multiple assignments.
• High attention to detail and accuracy.
• Ability to understand and follow written, verbal, and diagram-based instructions.
• Self-motivated with the ability to work independently while contributing effectively in a team environment.
• Proficient with Microsoft Office applications and able to quickly learn new software systems.
• Demonstrates professionalism, reliability, and accountability in a fast-paced work environment.

Physical Demands and Work Environment

• Work is performed primarily in an indoor office environment.
• Requires close visual acuity for reviewing estimates, preparing reports, reading documentation, and working extensively on a computer.
• Sedentary work requiring occasional lifting of up to 20 pounds.
• Requires frequent sitting, keyboarding, and repetitive hand and finger movements.
• Must be able to communicate effectively through speaking and listening in person and by telephone.

Work Arrangement This position offers a remote or hybrid work arrangement based on proximity to Fleet Response's corporate office in Hudson, Ohio.