ITSM and Configuration Manager

Description Position Summary Flatter, inc. (Flatter) is an ITSM and Configuration manager to support full lifecycle IT and cyber services required to operate and coordinate for the support, defense, and sustainment of ICBM enterprise IT environments across on-premises, cloud, and hybrid architectures. The ITSM and Configuration manager will deliver scalable, resilient, and compliant services that maintain security, availability, and mission readiness as ICBMSD enterprise needs evolve. The ITSM and Configuration manager will provide proactive and reactive support across the functional areas.

Establishes controlled, auditable change and configuration management across enterprise IT services. The manager governs change workflows, maintains the Configuration Management Database, protects approved baselines, and provides evidence for operational and RMF reviews.

Essential Duties and Responsibilities

• Implement and administer standardized change-management processes covering assessment, planning, testing, approval, scheduling, implementation, validation, and closure.
• Facilitate change boards and ensure each proposed change includes a risk assessment, impact analysis, implementation plan, test evidence, and viable back-out plan.
• Operate Government-approved workflow tools to enforce approval routing, risk scoring, scheduling, status tracking, and audit-ready records.
• Identify, report, and support remediation of unauthorized changes and configuration violations.
• Design, implement, and maintain a Government-approved CMDB as the authoritative source for configuration items, relationships, ownership, and status.
• Maintain version-controlled configuration baselines, use automated tools to detect drift, and coordinate remediation of exceptions within approved timelines.
• Ensure configuration changes and patches are validated in a controlled test environment before enterprise deployment.
• Generate configuration evidence, audit trails, reports, and technical artifacts that support RMF continuous monitoring and system assessments.

Security Compliance and Performance Expectations

• Perform work within authorized Government policies, plans, processes, tools, and environments across on-premises, cloud, and hybrid architectures.
• Protect Government systems and data at the assigned classification and impact level, and maintain the required clearance, special access, privileged-access approval, and DoD 8140/8570-aligned certification.
• Document work, decisions, risks, issues, and resolutions in Government-approved systems and support audits, quality reviews, and monthly status reporting as directed.
• Participate in Government-directed training, modernization initiatives, working groups, surge support, and continuous process improvement activities.

*This position is in support of a proposal

Requirements

Required Knowledge Skills and Capabilities

• Knowledge of IT service management, change enablement, configuration management, CMDB governance, and baseline control.
• Experience administering automated ITSM workflows and producing complete, auditable change and configuration records.
• Ability to evaluate technical risk, operational impact, implementation readiness, and back-out planning.
• Working knowledge of NIST, DoD, RMF, and configuration-compliance expectations relevant to enterprise IT services.