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Added 2 mins ago
US
FACILITY OPERATIONS SPECIALIST
United States Space Force
Cheyenne Mountain AFB, CO
- $41,811 to $99,650 USD / year
…knowledge of the practices and procedures related to property management, maintenance, materials requirements, and building operation and repair. This experience may have been gained in…
Added 2 mins ago
HA
GROUP SUPPORT STAFF SPECIALIST
Headquarters, Air Force Reserve Command
Westover Air Reserve Base, MA
- $84,260 to $109,545 USD / year
…resources, while adapting innovative metrics to benchmark and drive program productivity; executing complex staff concepts and command policies to streamline headquarters operations,…
Added 2 mins ago
BO
Business Systems Analyst
Bureau of the Fiscal Service
Birmingham, AL · Washington, DC · Hyattsville, MD · Austin, TX
- $107,510 to $158,322 USD / year
Experience performing all aspects of project management for a financial system, including monitoring contractor performance
Added 2 mins ago
BO
Management and Program Analyst
Bureau of Alcohol, Tobacco, Firearms and Explosives
Washington, DC
- $70,623 to $91,815 USD / year
The position described herein is that of a Management and Program Analyst for ATF, located in the Workforce Wellness and Services Division, Office of Human Resources and Professional…
Added 2 mins ago
HU
FINANCIAL MANAGEMENT SPECIALIST
HQ USAF and Support Elements
Pentagon, Arlington, VA
- $102,415 to $158,322 USD / year
…relationships between subordinate and most senior levels of financial management and budgeting within the employing entity and/or between the organization and programs of other Federal,…
Added 2 mins ago
Technology Strategy Manager/Sr Manager, CMT Industry (Telecom, Software & Platforms or High-Tech)
Jobgether
Remote, United States
Program and Team Leadership – Senior Manager: Lead larger teams, projects, and programs, taking ownership of overall delivery and corresponding outcomes. Supervise, coach, and develop full…
Added 2 mins ago
Data Privacy & Protection Senior Consultant
Jobgether
Remote, United States
Support business development activities, including engagement scoping, project estimates, technical input, and identification of follow-on opportunities.
Added 3 mins ago
Mgr, Global Cabling Quality, Global Cabling Quality
Amazon
New Carlisle, IN
Knowledge of project management principles, methodologies, and lifecycle phases to effectively lead project teams and stakeholders
Added 3 mins ago
Engineer II - Production Engineering (Assembly)
Toyota
Princeton, IN
(70%) Project Management over process setup & equipment procurement
Added 3 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
Lead the design, implementation, and maintenance of integrations with Apple HealthKit, enabling secure collection, synchronization, and management of health and wellness data
Added 4 mins ago
UG
Logistician - Senior
UIC Government Services and the Bowhead Family of Companies
Crane, IN
- $90,000 to $120,000 USD / year
Participate in the research, comment, review, editing and publication of project documentation deliverables (e.g. Technical Reference Manuals, Procedures, System Operation & Maintenance…
Added 4 mins ago
L
Study Coordinator- DART
Labcorp
Greenfield, IN
- $25 to $30 USD / hour
1 or more years of experience in program management, project management, operations, or related fields
Added 4 mins ago
W
(USA) Asset Protection Associate - All DC/FC S2
Walmart
GREENFIELD, IN
- $22.55 to $26.05 USD / hour
…associated with employee health and safety issues to facility management Addresses employee health and safety issues within assigned scope of responsibility Maintains a directory of the…
Added 4 mins ago
W
(USA) Asset Protection Associate - All DC/FC
Walmart
GREENFIELD, IN
- $22.55 to $26.05 USD / hour
…associated with employee health and safety issues to facility management Addresses employee health and safety issues within assigned scope of responsibility Maintains a directory of the…
Added 4 mins ago
Machine Shop Master Scheduler
Lockheed Martin
Owego, NY · Owego
Provides input to management; schedules and/or interfaces with program, production and engineering managers. Supports production forecast commitments, schedule changes and short range…
Added 4 mins ago
Network Engineer - E2
Lockheed Martin
Grand Prairie, TX · Grand Prairie
At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow -…
Added 4 mins ago
Manufacturing Planner - E2
Lockheed Martin
Owego, NY · Owego
Provides input to management; schedules and/or interfaces with program, production and engineering managers. Supports production forecast commitments, schedule changes and short range…
Added 4 mins ago
Operations Engineer Stf - E4
Lockheed Martin
Owego, NY · Owego
At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow -…
Added 4 mins ago
Program Management Mgr - L5
Lockheed Martin
Williamsburg, VA · Williamsburg
Minimum 8 years of program/project management experience in defense industry.
Added 4 mins ago
Project Management & Planning Operations Rep Sr - E3
Lockheed Martin
Orlando, FL · Orlando
At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow -…
Added 4 mins ago
Project Management & Planning Operations Rep Sr - E3
Lockheed Martin
San Diego, CA · San Diego
At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow -…
Added 4 mins ago
Engineering Planner Sr - E3
Lockheed Martin
Owego, NY · Owego
Evaluating planned vs. actual performance management in support of Earned Value Management,Work Package Management, and Control Account Management.
Added 4 mins ago
Office Services Coordinator
CBRE
Lebanon, IN
…serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management,…
Added 4 mins ago
Lead Production Quality Specialist
GE Aerospace
Lafayette, IN
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.…
Added 4 mins ago
Stormwater Project Manager | Indianapolis, IN
The Davey Tree Expert Company
Indianapolis, IN
Davey Resource Group (DRG) is seeking a motivated Stormwater Project Manager to support and expand stormwater compliance services throughout Northern Indiana & Southwest Michigan. This role…

Closed listing

Flagstar Bank

Customer Experience Advocate Analyst

Remote, United States

Please click the following link for detailed information: Benefits | Flagstar Bank Pay Range $50,828.25 - $82,012.00

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Please click the following link for detailed information: Benefits | Flagstar Bank Pay Range $50,828.25 - $82,012.00
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Position Title Customer Experience Advocate Analyst Location Troy, MI 48098 Job Summary Our Customer Experience (CE) team is a central point of consumer (i.e., current, former, and prospective customer) feedback, obtained primarily through Voice of the Customer (VOC) and surveys, allowing us to identify and act on issues, gap, and/or opportunities, mitigate issues, and continually improve policies, procedures, and practices to increase customer loyalty, revenue, and satisfaction. The CE team collects and analyzes feedback, compiles and distributes deliverables via dashboards and reports. CE facilitates or participates in project and initiative discussions and other mitigation (i.e., experience improvement) forums, using data and sentiment to drive change in our organization. Having oversight and giving insight into potential reputational risks, capacity and service level optimizations, and strengthening consumer relationships and loyalty, CE is the voice of the customer. Broadcasting and advocating change for the betterment of consumers and the bank is what this team is all about.

The CE team is comprised of Customer Experience Insight & Reporting Analysts and Sr. Customer Experience Insight & Reporting Analysts. An Analyst is an experience extraordinaire, creative, passionate, influential and inspiring their peers and colleagues, and performs their duties and responsibilities efficiently and effectively.

Job Responsibilities:

JOB RESPONSIBILITIES

Collecting, Analyzing and Reporting Feedback

Gather and analyze client feedback from call centers, bank branches, the Office of the President, and third-party vendors.
Prepare and distribute recurring and ad hoc dashboards, reports, and written summaries that highlight key client insights.
Identify trends, service recovery needs, and potential compliance risks, and communicate findings to stakeholders in near real-time.
Support internal and external audit requests related to complaints.
Track planned and unplanned events (e.g., system outages, product launches) to provide context for client feedback and complaint volume.
Complete ad hoc data analysis to support business decisions.

Complaint Mitigation & Experience Improvements

Plan, coordinate, and facilitate monthly cross-departmental complaint mitigation meetings.
Track and follow up on action items and experience improvement initiatives, escalating to leaders or business partners as needed.
Leverage client data and trends to recommend updates to policies, procedures, or processes to improve client satisfaction and loyalty.
Monitor and report progress on customer experience initiatives and highlight successes in reports, audits, and organizational updates.

ADDITIONAL ACCOUNTABILITIES

Adhere to assigned work schedules, including all required meetings and events.
Maintain flexibility to support business needs, including occasional evenings, weekends, and holidays.
Support the bank’s Enterprise Complaint Management (ECM) program and program success by training and educating teammates on complaint expectations, ensuring complaint handling tools and resources are updated, intuitive, and comprehensive; documenting key finding or issues for escalation or resolution.
Perform special projects, additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
Minimum experience required: 2+ Years of client service and/or contact center experience.
Minimum experience required: 2+ Years of business writing, reporting and data analytics experience.

Preferred Qualifications:

Undergraduate Degree (4 years or equivalent) Business Administration or related field.
Experience in financial services, banking or client advocacy roles.
Strong working knowledge of CRM tools (e.g. Microsoft Dynamics, Salesforce) and data visualization platforms (e.g. Tableau, PowerBI).
Proficiency in Microsoft Office Suite.
Familiarity with audit, compliance or regulatory reporting requirements.

Job Competencies:

Strong verbal and written communication skills, with the ability to explain complex analysis to varied audience.
Strong analytical skills with the ability to identify patterns, trends, and root causes.
Strong accountability, follow-through and proven success in meeting deadlines and achieving measurable business results.
Ability to balance multiple priorities while maintaining accuracy and attention to detail.
Conflict resolution skills with the ability to maintain professionalism under pressure.
Positive, solutions-oriented attitude in interactions with leaders and peers.
Collaborative mindset, able to partner effectively across teams and functions.
Flexibility to adapt to new tools, processes, and evolving business needs.
Commitment to accuracy, compliance, and ethical decision-making.
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer - Vets/Disabled

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank Pay Range $50,828.25 - $82,012.00

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Skills

Customer experience
Reporting
Regulatory compliance
Data analysis
ECM
Microsoft Dynamics
Salesforce
Data visualization
Tableau
Microsoft Power BI
Microsoft Office
Communication skills
Analytical skills
Attention to detail
Conflict resolution
Decision making
Collaboration
Relationship building

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