Medical Technician

Job Summary: In accordance with FLACRA's mission, vision, and values, the Medical Technician provides direct client care, medical support, and residential services within OASAS-certified substance use disorder treatment programs. Working collaboratively with nursing, clinical, and other direct-care staff, the Medical Technician supports clients' medical, behavioral health, and recovery needs while maintaining a safe, structured, and therapeutic environment. Responsibilities include medical support, medication observation, client supervision, admissions, discharges, safety rounds, room inspections, transportation, cleaning, laundry, and other daily residential operations. The following duties will apply:

Duties

• Obtain, monitor, and document vital signs and other assigned health observations in accordance with program procedures.
• Provide medication observation and complete associated documentation.
• Observe clients for changes in physical condition, withdrawal symptoms, mental status, behavior, or medication-related concerns and promptly notify nursing or appropriate medical personnel.
• Assist nursing and medical staff with assigned client care activities, medical appointments, and coordination of health-related services.
• Collect urine toxicology specimens and assist with other authorized screening or specimen collection procedures.
• Follow medication security, infection prevention, emergency response, and other applicable health and safety procedures.
• Complete assigned client supervision, safety rounds, room inspections, and environmental checks.
• Assist with admissions, orientations, discharges, client belongings, room preparation, and other residential processes.
• Provide transportation to appointments, treatment services, and approved activities as assigned.
• Assist with meal supervision, client movement, daily routines, and activities of daily living.
• Complete assigned cleaning, laundry, room preparation, restocking, to ensure a safe and orderly residential environment.
• Support client engagement, recovery activities, approved groups, and implementation of established treatment goals.
• Respond appropriately to behavioral concerns, emergencies, and crisis situations using approved intervention and de-escalation procedures.
• Complete required client documentation, medication observation records, incident reports, shift checklists/reports, and other assigned records accurately and within established timeframes.
• Participate in shift handoffs and communicate client concerns, changes in condition, pending responsibilities, and significant events to incoming staff.
• Collaborate with Counselor Assistants, Behavioral Health Technicians, Peers, nursing, clinical staff, and program leadership to ensure appropriate client care and daily program operations.
• Assist with orientation and training of new residential employees as assigned, without assuming formal supervisory authority.
• Participate in required supervision, staff meetings, training, competency evaluations, and quality improvement activities.
• Maintain client confidentiality, professional boundaries, and compliance with FLACRA policies and applicable regulatory requirements.
• Perform other related duties as assigned

Qualifications

Minimum Qualifications: High school diploma or equivalent required; associate degree in healthcare or a related field preferred. A minimum of one year of experience in a medical, behavioral health, substance use disorder treatment, or related healthcare setting preferred. Medical Assistant training, phlebotomy certification, or other relevant healthcare credentials preferred. Must be able to obtain and maintain required agency training and demonstrate competency in assigned responsibilities. Valid NYS Driver’s License required.

Other Skills/Knowledge and Experience

• Excellent written and verbal communication skills.
• Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
• Working knowledge of behavioral health issues.
• Comfort/ability to intervene in crisis/support de-escalation of struggling clients
• Ability to multi-task, have good problem solving & time management skills and the ability to remain calm in crisis.