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Added 28 mins ago
NS
DISTINGUISHED SCIENTIST/ENGINEER FOR USW ENTERPRISE SOS INTEGRATION
Naval Sea Systems Command
Naval Base Newport, RI
- $192,695 to $209,600 USD / year
…engineering tasks. | You will serve as principal technical advisor, advising Navy, OSD, and DoD leaders on USW SoS strategies, baselines, risks, and modernization. Additionally, you will…
Added 40 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Tulsa, OK
- $71,125 to $139,166 USD / year
…requirements assessment and acquisition through installation, integration, maintenance, upgrades, training, decommissioning, data sanitization, and replacement…
Added 40 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Tulsa, OK
- $71,125 to $139,166 USD / year
…requirements assessment and acquisition through installation, integration, maintenance, upgrades, training, decommissioning, data sanitization, and replacement…
Added 50 mins ago
DC
TECHNICAL DIRECTOR, TRUST DECISION (ADJUDICATIONS)
Defense Counterintelligence and Security Agency
Quantico, VA
- $186,207 to $219,000 USD / year
The Technical Director, Trust Decision (Adjudications) serves as the principal advisor to senior management on how best to assure the development, integration, and continuous improvement of…
Added 55 mins ago
NG
DD, Maritime Safety Office
National Geospatial-Intelligence Agency
Saint Louis, MO · Springfield, VA
- $151,661 to $209,600 USD / year
…DD/SFH provides leadership and oversight for SFH strategic integration and modernization, and maintains broad knowledge of maritime products and data, including the systems and workflows…
Added 58 mins ago
NS
TECHNICIAN
Naval Sea Systems Command
Norfolk, VA
- $108,019 to $165,945 USD / year
…execution, management, and configuration of carrier combat systems programs and plans. | You will be responsible for the modernization and maintenance including technical training,…
Added 1 hour ago
Advisor / Senior Advisor, Analytical Sciences - Extractables & Leachables and External Partner Strategy
Lilly
Indianapolis, IN
…medicines, and vaccines) and across presentations and manufacturing systems (vials, prefilled syringes, devices, and single-use systems), partnering closely with internal SMEs to establish…
Added 1 hour ago
Cyber Systems Security Engineering Prin - E6
Lockheed Martin
Virtual Two, MD · MD
Serve as the principal cybersecurity engineering advisor and technical authority for architecture, systems security engineering, risk management, accreditation, integration, and technical…
Added 1 hour ago
VH
Health System Specialist - Executive Assistant to the Regional Nursing Officer
Veterans Health Administration
Location Negotiable After Selection
- $125,776 to $163,514 USD / year
…Officer (RNO), providing expert level analysis and program integration, executive decision support, and strategic management across the full scope of the RNO portfolio. This position is a…
Added 1 hour ago
DO
Director, Logistics and Deputy Director, Enterprise Product Support (EPS)
Department of the Air Force
Wright-Patterson AFB, OH
- $151,662 to $209,600 USD / year
Director, Logistics and Deputy Director, Enterprise Product Support (EPS) is the principal authority and senior advisor to the Center Commander, PAEs, and high-level defense officials…
Added 1 hour ago
VH
Healthcare Engineer
Veterans Health Administration
Bay Pines, FL
- $103,225 to $134,195 USD / year
…and others. The position serves as a healthcare engineering advisor, engineer consultant, engineer designer, contract administrator, project manager, construction coordinator, and…
Added 1 hour ago
DO
Program Analyst
Department of War Education Activity
Alexandria, VA
- $143,913 to $187,093 USD / year
Specialized Experience: One year of specialized experience which includes: Serve as a principal advisor and authoritative expert to executive-level leadership (e.g., Chief of Staff,…
Added 1 hour ago
AN
UNMANNED AIRCRAFT SYSTEM QUALITY ASSURANCE SPECIALIST (TEMP INDEF) (TITLE 32)
Army National Guard Units
West Jordan, UT
- $74,678 to $97,087 USD / year
Responsible for the integration process to determine a new maintainer's proficiency and corresponding maintainer designation.
Added 1 hour ago
AN
UNMANNED AIRCRAFT SYSTEM QUALITY ASSURANCE SPECIALIST (TITLE 32)
Army National Guard Units
West Jordan, UT
- $74,678 to $97,087 USD / year
Responsible for the integration process to determine a new maintainer's proficiency and corresponding maintainer designation.
Added 1 hour ago
AN
LOGISTICS MANAGEMENT SPECIALIST
Army National Guard Units
Camp Dodge Military Reservation, IA
- $62,223 to $80,895 USD / year
…accountability policies for the organization. Is the primary advisor for the command in the area of logistics and property book operations. Oversees and reviews unit level feeder reports.…
Added 2 hours ago
DL
IT Specialist (SYSADMIN /INFOSEC)
Defense Logistics Agency
Wright-Patterson AFB, OH · New Cumberland Defense Logistics Center, PA · Battle Creek, MI · Philadelphia, PA · Whitehall, OH · Hill AFB, UT · Richmond, VA · Fort Belvoir, VA
- $89,508 to $133,142 USD / year
Serves as technical advisor for on-premises and cloud virtualization initiatives, overseeing scope, technical review, design, testing, implementation, and quality assurance to ensure timely…
Added 2 hours ago
UN
INTERAGENCY COORDINATION SPECIALIST (LE&S)
U.S. Northern Command
Peterson AFB, CO
- $129,096 to $167,830 USD / year
…Security Interagency Coordination Specialist and authoritative advisor to the United States Northern Command (USNORTHCOM) leadership on joint interagency integration. Provides strategic…
Added 2 hours ago
VH
Healthcare Engineer-Project Engineer
Veterans Health Administration
Miami, FL
- $103,225 to $134,195 USD / year
…and others. The position serves as a healthcare engineering advisor, engineer consultant, engineer designer, contract administrator, project manager, construction coordinator, and…
Added 2 hours ago
TD
Deputy Chief Financial Officer
Treasury, Departmental Offices
Washington, DC
- $151,661 to $228,000 USD / year
…Treasury-wide financial management programs and serve as a senior advisor to the ASM and Chief Financial Officer (CFO) on significant financial management, policy, internal control,…
Added 2 hours ago
DF
Vice President and Chief Human Capital Officer
Development Finance Corporation
Washington, DC
- $151,661 to $228,000 USD / year
Serves as a key advisor to the DFC Chief Executive Officer, Deputy Chief Executive Officer, Chief of Staff, and Chief Operating Officer, and is relied upon for consultation, advice, and…
Added 2 hours ago
VH
Registered Nurse - Designated Education Officer
Veterans Health Administration
Altoona, PA
- $129,623 to $172,391 USD / year
The DEO supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of patient-centered and organizational…
Added 2 hours ago
VH
Biomedical Engineer
Veterans Health Administration
Durham, NC
- $106,727 to $138,748 USD / year
…Durham VA Health Care System, Durham NC. Serves as a staff advisor to the Chief of Healthcare Technology Management Service in the area of Healthcare Technology Management (i.e., Biomedical…
Added 2 hours ago
VH
Supervisory Healthcare Engineer (Deputy)
Veterans Health Administration
Hot Springs, SD
- $116,384 to $151,301 USD / year
Serves as a key managerial advisor reporting directly to the Chief Engineer. This position acts in the full authority and capacity of the Chief in his/her absence, and is relied on for…
Added 2 hours ago
NS
PROGRAM ANALYST
Naval Sea Systems Command
Washington Navy Yard, DC
- $102,415 to $158,322 USD / year
…experience to establish priorities. | You will serve as management advisor to address a variety of interrelated subject matter (e.g., financial, contractual, programmatic, or other program…
Added 2 hours ago
SS
IT Specialist (Solutions Architect)
Social Security Administration
Woodlawn, MD
- $169,279 to $197,200 USD / year
…the implementation of modern software development practices, systems and cloud infrastructure, and IT modernization initiatives. | Advises on industry best practices and recommends…

Five9

Senior Global Solutions Architect

Remote, United States

$108,200 - $251,400 USD

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Job details

Pay: $108,200 - $251,400 USD
Experience: Minimum of 12+ years of experience in a similar role.
Posting language: English
Posted: Nov 2, 2026

Original job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Senior Global Solutions Architect (GSA) is the lead solution and architecture resource, responsible for designing, documenting, and evolving customer-specific AI and Contact Center as a Service (CCaaS) solutions with complex third-party integrations. The role pairs deep technical architecture expertise with a strong grasp of customer business strategy - translating data, systems, and workflows into a clear, forward-looking roadmap that drives measurable impact on customer experience, revenue, and cost.

Beyond system design and roadmap definition, the GSA acts as a consultative advisor to customer leadership: reviewing environment and performance data, mapping current-state architecture, recommending a go-forward design as new tools and systems are adopted, and helping define and demonstrate the value and ROI of those decisions. The GSA works closely with internal cross-functional teams, customers, and third-party providers to ensure scalable, secure, and conflict-free deployments while maintaining comprehensive, versioned architecture documentation. The GSA also operates with a high degree of autonomy, setting the standards and methodologies that other architects, delivery teams, and partners follow, and translating lessons from individual customer engagements into repeatable, org-wide practice. As a result, stakeholders share a clear understanding of the solution.

KEY RESPONSIBILITIES

Serve as the lead solution and architecture resource for assigned customers, including engaged partner(s) within those accounts.
Align closely with internal cross-functional stakeholders including Sales, Professional Services, Product, Engineering, Customer Success, Technical Account Management, and Compliance.
Independently define, author, and own architecture standards, methodologies, reference architectures, design patterns, and artifacts (Five9 org level) for broader reuse across Sales, Professional Services, Product, and partner teams. Set the direction for how solution architecture is practiced at Five9, without requiring prescriptive guidance, by identifying gaps in current standards and proposing, building, and driving adoption of improvements.
Develop a thorough understanding of the client's business, IT risk-management strategies, and contact center operations.
Become a trusted advisor to the client - providing expert technical guidance directly or bringing in subject-matter experts from within and outside Five9 as appropriate.
Lead the technical review(s) for assigned customer QBRs.
Provide thought leadership to customers, aligning industry trends, market opportunities, and corporate objectives to Five9 and partner offerings.
Lead and influence platform acquisition, adoption, and optimization, accounting for global product availability and regulatory requirements.
Build durable customer relationships grounded in trust, delivery, and execution - driving service excellence and, ultimately, growth.

CONSULTATIVE REVIEW & PROACTIVE ROADMAP DESIGN

Analyze customer data and environment to identify trends and their impact on customer experience, revenue, and cost - then make recommendations that extend beyond Five9 configuration.

Conduct consultative reviews of customer data and environment to surface trends affecting CX, revenue, and cost.
Make actionable recommendations that go beyond Five9 configuration to address the broader customer objective.
Use QBRs and onsite sessions with customer leadership as the primary forum for delivering insight and shaping the roadmap.
Design a proactive, forward-looking roadmap that connects current-state performance to future-state outcomes.

BUSINESS & SOLUTION ARCHITECTURE

Map the current-state architecture of existing CX and contact center systems and workflows.
Recommend a go-forward architecture based on the new tools and systems being adopted.
Lead the design of complex AI/CCaaS solutions with multiple third-party integrations (e.g., CRM, WFM, AI-based tools, telephony systems) in accordance with, and in service of evolving, the organization’s architecture standards and methodologies.
Create and maintain detailed, version-controlled architecture documents capturing the end-to-end solution - including integration points, workflows, and dependencies.
Develop and maintain technical diagrams (network topology, data flow, system integrations) that illustrate key architecture components and interactions.

VALUE REALIZATION & ROI

Help define, craft, and demonstrate the ROI, value realization, and impact of new solution decisions - including the supporting data analysis and content creation. This is traditional value-office/business-value-assessment work; in practice, the Account Director should lead, with the GSA serving as the supporting subject-matter expert.

Build and use templates for projecting and committing program returns based on current-state customer metrics and inputs, solutions deployed, and expected outcomes from comparable programs.
Support the Account Director in defining and presenting value assessments to customer leadership, contributing the technical and data analysis behind the numbers.
Create content that clearly communicates projected and realized value, tying solution decisions to measurable business outcomes.

SOLUTION ARCHITECTURE: DESIGN, DOCUMENTATION & GOVERNANCE

Collaboration with Internal & External Stakeholders

Work closely with internal cross-functional teams (Engineering, Product, Support, Customer Success) to ensure the architecture meets both technical and business requirements.
Engage customer stakeholders to capture requirements and integration needs and confirm alignment of the technical solution being delivered.
Collaborate with third-party solution providers to ensure seamless integration, resolving technical, compatibility, and performance concerns.

Version Control & Change Tracking

Maintain all architecture documents and diagrams under proper version control, tracking changes from customer-specific modifications, third-party updates, and platform enhancements.
Establish a clear process for versioning, updating, and distributing documentation to all stakeholders to avoid conflicts and keep collaboration smooth.

Continuous Improvement

Provide feedback and insight into the continuous improvement of architecture best practices, tooling, and documentation standards.
Act as a thought leader in optimizing architecture for future scalability, new integrations, and innovative customer solutions.

ACCOUNT AND DELIVERY EXPECTATIONS

Provide consultative support to Professional Services delivery as teams transition into the delivery phase, ensuring delivery adheres to established architecture standards and methodologies.
Hold holistic ownership of the entire solution.
Serve as the technical interface with all partners involved in the solution and its ongoing development.
Serve as the technical interface with Five9 Product and Product Engineering to meet customer requirements.
Review current contact center operations and provide gap analysis, contractual deliverables, and risk awareness.
Meet weekly with the Account Executive / Account Manager / Service Executive for formal document discussions and actions.

SKILLS

Significant experience aligning business needs and outcomes to technology offerings.
Technical writing skills - process flows, data maps, and similar artifacts.
Experience with version control systems.
Strong understanding of the customer lifecycle, from pre-sales evaluation through deployment, adoption, and optimization.
Understanding of modern integration methods.
Understanding of cybersecurity tools and principles.
Data strategy and tools experience.
Familiarity with market-leading AI conversational platforms.
AI / LLM experience across providers such as Amazon, Anthropic, Google, and OpenAI.
Experience with hyperscalers (AWS, GCP, Azure).
Connectivity knowledge - SIP, MPLS, SD-WAN, WebRTC, ECX, VDI.

BACKGROUND AND EXPERIENCE

Bachelor’s or master’s degree in electrical engineering, Computer Science, Business Administration, or Information Technology.
Demonstrable consulting experience with large, complex, distributed systems and organizations.
Experience with market-leading AI/contact center/UC platforms (Five9, NICE, Genesys, Zoom, RingCentral, Cisco, Avaya, AI companies, etc.).
CRM knowledge preferred (Salesforce, Microsoft, ServiceNow).
Track record of leading cross-functional initiatives with internal and external stakeholders.
Minimum of 12+ years of experience in a similar role.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$108,200 - $251,400 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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