Jobs in the United States

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Added 1 min ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
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Added 1 min ago
Senior Systems Engineer
PlayStation Global
Remote, United States
Bungie is seeking a Senior Systems Engineer with a focus on End User Experience (EUX) and Endpoint Engineering to join our Studio IT team. This role will help design, build, and improve the…
Added 3 mins ago
Northeast Tunnels Regional Practice Lead
Black & Veatch Family of Companies
Burlington, MA · New York, NY · Gaithersburg, MD · Rochester, NY · Arlington, VA
Added 3 mins ago
Electrical Engineer - Power System Protection (Transmission)
Black & Veatch Family of Companies
Phoenix, AZ · Tualatin, OR · Dallas, TX · Chicago, IL · Houston, TX · Orlando, FL · Cary, NC · Bloomington, MN · Greenwood Village, CO
Black & Veatch is seeking an experienced Power System Protection Engineer with a preferred 5-10 years of experience to join our Protective Relay Settings Team. The ideal candidate has…
Added 3 mins ago
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Electrical Maintenance Engineer
PeopleReady
Milton, FL
- $28.85 USD / hour
What you'll be doing as an Electrical Maintenance Engineer:
Added 4 mins ago
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Senior Firmware Engineer
Lab37
Pittsburgh, PA
- $158,000 to $218,000 USD / year
Build the firmware that brings our custom robot electronics to life. We’re looking for a Firmware Engineer to own embedded software for the boards that connect our robots’ sensors,…
Added 4 mins ago
Mechanical Engineer III
WR Systems
Dam Neck, VA
WR is seeking a Mechanical Engineer III to lead the design, development, integration, and qualification of electromechanical systems supporting advanced naval platforms.
Added 5 mins ago
AWS Engineer
Koniag Government Services
Vienna, VA
Kadiak, LLC, a Koniag Government Services company, is seeking an AWS Engineer with a TS/SCI security clearance to support Kadiak and our government customer in Vienna, VA. This position…
Added 5 mins ago
Applications Architect (Enterprise Modernization & Cloud Migration) - (Active Top Secret/SCI Eligibility)
Akima
Alexandria, VA
We are seeking an experienced individual to fill the role of Applications Architect to contribute to the rationalization and modernization of a legacy, complex enterprise application…
Added 5 mins ago
Associate Fellow I, Engineer
Walmart
Herndon, VA
…right candidate would be required to delve deep into specific applications and services, work on higher-level multi-domain system designs that transcend functional boundaries, and act as a…
Added 5 mins ago
Staff Engineer - Software Engineering
Capital One
McLean, VA
As a Staff Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud.
Added 5 mins ago
Application Integration Engineer
Guidehouse
MCLEAN, VA
The Application Integration Engineer is a hands-on engineer responsible for delivering secure, production-ready integrations across legacy applications, vendor platforms, and AWS-hosted…
Added 6 mins ago
Staff Analytics Engineer
GE Vernova
Greenville, SC · Schenectady, NY
GE Vernova is seeking an experienced Staff Analytics Engineer to join our Wind Engineering FPM Fleet Data & Analytics team. In this role, you will develop scalable data and analytics…
Added 6 mins ago
IAMD Systems Engineer
Cahaba Federal Solutions LLC
Arlington, VA
Added 6 mins ago
Project Staff Registered Structural Engineer - Power Generation Job Details | Black & Veatch Family of Companies
Black & Veatch
Arlington, VA
Project Staff Registered Structural Engineer - Power Generation
Added 6 mins ago
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Associate Support Engineer
Oracle
Richmond, VA
- $21.3 to $45.05 USD / hour
Added 6 mins ago
Senior Analyst, Compliance Technology
Coinbase
Richmond, VA
We're hiring an Analytics Engineer to join the Compliance Technology team within the Platform organization. This team builds and operates data and detection capabilities that enable…
Added 6 mins ago
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Commercial Technical Program Manager
Oracle
Richmond, VA
- $126,200 to $264,100 USD / year
Added 6 mins ago
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Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Richmond, VA
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.
Added 6 mins ago
Senior AWS Cloud Engineer
Serco
Richmond, VA
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…
Added 6 mins ago
Platform Engineer - Remote
SitusAMC
Richmond, VA
Design and develop scalable stateful and stateless AWS applications using modern tools, cloud architecture, and software design patterns.
Added 6 mins ago
Software Engineer II
Amentum
Richmond, VA
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 6 mins ago
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Applications Engineer
Protolabs
Raleigh, NC
- $69,500 to $92,700 USD / year
The Applications Engineer plays a pivotal role in helping customers bring innovative products to life by evaluating manufacturing opportunities across CNC machining, 3D printing, injection…
Added 6 mins ago
Test Engineer
Koniag Government Services
Vienna, VA
The Test Engineer will analyze business requirement to develop and execute manual and automation test cases and validate the functionalities, code quality, and report test results; Will…
Added 6 mins ago
Data Scientist/Engineer
BWXT
Lynchburg, VA
BWXT Advanced Technologies (AT) is seeking a Computer Vision / Machine Learning R&D Engineer with an interest in applications of computer vision to complex manufacturing processes. Your…

Five Nines Technology Group, LLC

Support Desk Engineer

Lincoln, NE, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.