Jobs in the United States

25+ jobs

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Added 7 mins ago
T
Senior Solutions Architect
Teknowledge
Colorado Springs, CO
- $106,969 to $160,453 USD / year
The purpose of this role is to lead the technical and solution strategy for priority pursuits in AI-enabled Customer Support Operations and ServiceIQ-enabled transformation. Convert…
Added 18 mins ago
Senior Software Engineer - Labor Management Forecasting (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
Shape application architecture, technical approaches, and solution decisions across complex engineering initiatives.
Added 20 mins ago
Sr. Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Boston, MA
…technology and product. A successful candidate will bring deep technical expertise, an ability to deliver novel products, desire to have an industry wide impact and ability to work within a…
Added 46 mins ago
Semantic Data and AI Engineer
Enterprise Knowledge
Remote, United States
Enterprise Knowledge (EK) is hiring a full-time Semantic Data and AI Engineer to join our growing Semantic Engineering and AI Practice. In this role, you will be responsible for designing…
Added 50 mins ago
Customer Solution Engineer - Quote to Cash
Zuora
Remote, United States
Partner with AEs on enterprise sales cycles: discovery, solution design, demos, and technical wins
Added 1 hour ago
UG
Advisory Services Analyst, Consultant Development Program - AI/ML Engineering Track - Multiple Locations
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
Collaborate with Optum.ai engineering, data science, and product teams to translate client business requirements into technical AI/ML solution components, and communicate progress, risks,…
Added 1 hour ago
DL
General Engineer
Defense Logistics Agency
Fort Belvoir, VA
- $121,785 to $158,322 USD / year
…systems, such as the DLA Enterprise Business System Real Property Solution, the U.S. Army Corps of Engineers (USACE) Sustainment Management Systems (SMS), etc. | Serves as a DLA Subject…
Added 1 hour ago
E
Senior Technical Services Engineer
EnsoData
Remote, United States
- $100,000 to $105,000 USD / year
EnsoData is seeking a Senior Technical Services Engineer (Healthcare and/or Software as a Medical Device - SaMD) to contribute to our customer-facing technical services team, ensuring the…
Added 1 hour ago
Systems Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Washington, DC
Transform technology into opportunity as a Systems Engineer. A career in enterprise IT means connecting and enhancing the systems that matter most. You’ll be at the forefront of innovation…
Added 1 hour ago
Systems Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Washington, DC
Develops and applies advanced engineering and design methods, theories and research techniques in the investigation and solution of complex and advanced system requirements,…
Added 1 hour ago
Storage Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Sterling, VA
Our work depends on a Storage Engineer joining our team to support Government activities in Annapolis Junction, MD, Sterling, VA, or Colorado Springs, CO.
Added 1 hour ago
Storage Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Annapolis Junction, MD
Our work depends on a Storage Engineer joining our team to support Government activities in Annapolis Junction, MD, Sterling, VA, or Colorado Springs, CO.
Added 1 hour ago
Storage Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Aurora, CO
Our work depends on a Storage Engineer joining our team to support Government activities in Annapolis Junction, MD, Sterling, VA, or Colorado Springs, CO.
Added 1 hour ago
UA
INTERDISCIPLINARY
U.S. Army Corps of Engineers
New Orleans, LA · Rock Island, IL · Memphis, TN · Vicksburg, MS · Saint Paul, MN · Saint Louis, MO
- $108,137 to $140,580 USD / year
…performing complex engineering to solve complex problems. | Provide technical oversight relating to expertise. | Serve as a recognized authority in incumbent's specialized field of…
Added 1 hour ago
NS
GENERAL ENGINEER
Naval Sea Systems Command
Kittery, ME
- $101,375 to $131,790 USD / year
You will serve as a GENERAL ENGINEER in the Engineering Department of SUBMEPP ACTIVITY. You will provide technical support to submarine maintenance activities and is concerned with the…
Added 1 hour ago
Manufacturing Engineer - cGMP Gene Therapy Production
Encoded Therapeutics
Morrisville
We are seeking a mission-driven Manufacturing Engineer to execute critical production runs across both cGMP and non-cGMP Gene Therapy campaigns. This role offers a unique opportunity to…
Added 1 hour ago
T
Senior Solutions Architect
Teknowledge
Colorado Springs, CO
- $106,969 to $160,453 USD / year
The purpose of this role is to lead the technical and solution strategy for priority pursuits in AI-enabled Customer Support Operations and ServiceIQ-enabled transformation. Convert…
Added 2 hours ago
Senior Analytics Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analytics Engineer based in the United States.
Added 2 hours ago
Technical Support Engineer
LumApps
Austin
To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:
Added 2 hours ago
J
Lead Data Engineer
Jobgether
Remote, United States
- $110,000 to $145,000 USD / year
As Lead Data Engineer, you will drive the technical strategy and execution of large-scale data modernization initiatives within a federal technology environment.
Added 2 hours ago
EC
Project Engineer
Edwards Construction Group
Santa Barbara, CA
- $70,700 to $95,600 USD / year
We are looking for a motivated and detail-oriented Project Engineer to support the successful delivery of commercial construction projects from preconstruction through closeout. Working…
Added 3 hours ago
AI Engineer
Awesome Motive
Remote, United States
As an AI Engineer, you're responsible for designing, building, and shipping AI systems that real people use, from AI features inside products used on over 30 million websites to internal…
Added 3 hours ago
Electrical Engineer
MKO KONE Inc.
Office Building, TX
Ensure that the technical solution complies with Codes, regulations, and safety requirements.
Added 3 hours ago
Implementation Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Engineer based in the United States.
Added 3 hours ago
AI Engineer
Awesome Motive
Remote, United States
As an AI Engineer, you're responsible for designing, building, and shipping AI systems that real people use, from AI features inside products used on over 30 million websites to internal…

Five Nines Technology Group, LLC

Support Desk Engineer

Lincoln, NE, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.