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Added just now
Senior Application Solutions Engineer
Pantherx Specialty LLC
Pittsburgh, PA
The Sr. Application Solutions Engineer serves as the senior technical resource for the Application Solutions team, providing advanced application support, troubleshooting, data engineering,…
Added 5 mins ago
Senior Technical Support Engineer, Integration
Pegasystems
Remote, United States
Pega is changing the way the world builds software. The Technical Support Engineer (TSE) is a key technical role within Global Client Support (GCS) and the first point of contact to…
Added 5 mins ago
Sr. Controls Engineer, Data Center, Colocation Regional Engineering - AMER
Amazon
Boardman, OR
Support construction, commissioning, and turnover for Controls for any new construction projects (could be remote with local Colo Engineer presence).
Added 6 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Salem, OR
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 6 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Salem, OR
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 6 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Salem, OR
…to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called…
Added 6 mins ago
Senior Telecom Engineer
Maximus
Salem, OR
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 6 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Salem, OR
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 6 mins ago
Director - Customer Response Engineering
Trellix
Salem, OR
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 6 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Salem, OR
…requirements into clear, practical, and scalable processes that support both compliance excellence and operational…
Added 6 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Salem, OR
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 6 mins ago
EG
QA Automation Engineer
Eliassen Group
Salem, OR
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 7 mins ago
Senior AI Engineer
Cornell University
Ithaca, NY
The Senior AI Engineer serves as the technical lead for the AI Engineering team, providing expert‑level guidance, architectural leadership, and hands‑on development in support of Cornell’s…
Added 9 mins ago
Sr. Network Administrator
Metromont LLC
Greenville, SC
Design, deploy, and support SD-WAN connectivity between corporate offices, manufacturing sites, remote facilities, and cloud services.
Added 14 mins ago
Engineering Director
Modine Grenada LLC
Grenada, MS
Added 14 mins ago
Infrastructure Engineer II
Emergent Holdings, Inc.
Corinth, MS
SUMMARY: The Infrastructure Engineer II role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for…
Added 14 mins ago
Infrastructure Engineer I
Emergent Holdings, Inc.
Jackson, MS
Job Description: SUMMARY: The Infrastructure Engineer I role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is…
Added 14 mins ago
EG
QA Automation Engineer
Eliassen Group
Jackson, MS
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 14 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Jackson, MS
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 30 mins ago
Lead Engineer Energy Control Sys
Avangrid Service Co
BIBLE SCHOOL PARK, NY
…information please visit: Benefits - Avangrid Job Summary Provides support for the AVANGRID Energy Control Systems (ECS) used to operate gas distribution systems (SCADA, DSS & Back…
Added 31 mins ago
Engineer 4, Systems
New York Air Brake
WATERTOWN, NY
…national origin, disability, or status as a protected veteran. Engineer 4, Systems LOCATION: Watertown, NY / New York (US-NY), United States | BRAND: New York Air Brake | REQUISITION ID:…
Added 31 mins ago
RA
Lead Network Engineer
RWE Americas
White Plains, NY
- $127,000 to $171,000 USD / year
The Lead Network Engineer provides advanced technical leadership for the design, implementation, operation, and security of OT network infrastructure across multiple sites and geographies.
Added 31 mins ago
Senior Project Engineer Transportation/Highway Western NY
C&S Engineers, Inc
BUFFALO, NY
…transportation projects from planning through construction support * Leading roadway design using NYSDOT standards and Federal Aid requirements * Preparing design reports, construction…
Added 33 mins ago
Python AI Engineer
EPAM Systems
New York, NY
We are hiring a Python AI Engineer to operate and evolve the infrastructure behind an enterprise knowledge base platform as it transitions from a Confluence-focused RAG chatbot into a…
Added 33 mins ago
N
Senior Systems Engineer
Nutanix
New York, NY
- $165,600 to $248,400 USD / year
…members to take ownership of their projects while providing the support needed to succeed. The work setup for this position is primarily remote, allowing you the flexibility to work from…

Five Nines Technology Group, LLC

Support Desk Engineer

Lincoln, NE, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.