Jobs in the United States

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Added 1 min ago
Data Center Chief Engineer, ATL89
Amazon Data Services, Inc.
Covington, GA
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This…
Added 1 min ago
Civil Project Manager - PE
GPAC
New York, NY
We are seeking an experienced Professional Engineer (PE) to join our team in a Project Manager capacity. This individual will play a key role in leading civil projects, managing internal…
Added 2 mins ago
Sr. Network Administrator
Metromont LLC
Greenville, SC
…manufacturing of precast concrete. Most of all, we’re a trusted partner, working side-by-side with our customers from the earliest stages of project design through turnover of the completed…
Added 3 mins ago
IG
Manufacturing Process Engineer
Insight Global
Brownwood, TX
- $70,000 to $90,000 USD / year
Insight Global is hiring a Manufacturing Process Engineer for a client. This role will focus on improving manufacturing processes, equipment, tooling, and production methods used in copper…
Added 4 mins ago
2027 New Grad Construction Project Engineer
Skanska USA
Portland, OR
The Project Engineer supports project execution through contract setup, project administration, and field coordination to help ensure successful delivery of construction projects. This role…
Added 7 mins ago
Supt, Area Substations
Entergy
Senatobia, MS
Safety – Engages safety organization and partner to transform field safety efforts. Ensure a safe work environment and safety culture exists for all assigned employees. Actively and…
Added 7 mins ago
Production Supervisor - 2nd shift
Siemens Energy
Richland, MS
Partner with Engineering, Supply Chain, Sales, Maintenance, and Quality teams to resolve production issues, improve manufacturing processes, and support operational objectives.
Added 7 mins ago
Engineering Director
Modine Grenada LLC
Grenada, MS
Added 7 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Jackson, MS
Partner with Security GRC analysts and program managers to identify manual, repetitive processes and re-engineer them into scalable, automated solutions.
Added 7 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Jackson, MS
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 7 mins ago
Mechanical Engineer - Commissioning
Dewberry Engineers Incorporated
Jackson, MS
Added 7 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Jackson, MS
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 7 mins ago
Director - Customer Response Engineering
Trellix
Jackson, MS
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 7 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Jackson, MS
…candidate will shape strategy, influence enterprise standards, and partner across sites and functions to strengthen compliance, standardize processes, improve environmental performance, and…
Added 7 mins ago
Network Operations Engineer
Meta
Jackson, MS
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 16 mins ago
Shipping & Receiving Associate – General Warehouse
Coastal Logistics Group
Savannah, GA
Other Duties: Perform additional tasks as assigned by the supervisor to support warehouse operations.
Added 20 mins ago
Senior AI Engineer, Marketing
OPSWAT
Remote, United States
We are looking for an innovative engineer for the GTM Product Team to strengthen the technology beneath OPSWAT's marketing operations. Marketing runs on HubSpot today, and it works hard for…
Added 20 mins ago
Senior AI Engineer, Marketing
OPSWAT
Tampa, FL
We are looking for an innovative engineer for the GTM Product Team to strengthen the technology beneath OPSWAT's marketing operations. Marketing runs on HubSpot today, and it works hard for…
Added 23 mins ago
ZT
2027 Summer Internship (US) - Software/AI Engineer (Handheld Mobile Computers)
Zebra Technologies
Holtsville, NY
- $33 to $40.5 USD / hour
…develop smart solutions that anticipate our customer’s and partner’s needs and solve their…
Added 23 mins ago
Product Engineer
EnPro Associates LLC
PALMYRA, NY
Position: Product Engineer About the Role: We're looking for a versatile and driven Product Engineer to join our team and contribute across the full product lifecycle-from concept and…
Added 24 mins ago
Engineer I Design
Microchip Technology Inc.
HAUPPAUGE, NY
…Microchip's nationally-recognizedLeadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee…
Added 24 mins ago
PT
Gas Furnace Technician
PDS Tech Commercial
East Syracuse, NY
- $31.45 USD / hour
Put Your HVAC Skills to the Test. Help Engineer the Future of Comfort!
Added 24 mins ago
G
Maintenance Engineer
GPAC
Eden Prairie, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 24 mins ago
Engineering Learning Enablement Specialist
GE Vernova
Schenectady, NY
Partner with hiring managers, HR, IT, and regional teams to ensure every new engineer has what they need to ramp quickly and successfully
Added 24 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Schenectady, NY
…candidate will shape strategy, influence enterprise standards, and partner across sites and functions to strengthen compliance, standardize processes, improve environmental performance, and…

Five Nines Technology Group, LLC

Support Desk Engineer

Lincoln, NE, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.