Jobs in the United States

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Added 1 min ago
Sr. Systems Engineer - AI Gateway Platform(Remote)
CrowdStrike
Jefferson City, MO
CrowdStrike is seeking an experienced Systems Engineer to own, scale, and secure our enterprise Kong AI Gateway platform as a core technical pillar of the AI Platform Enablement team. This…
Added 2 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 3 mins ago
Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
Black & Veatch
Kansas City, MO
…ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a…
Added 3 mins ago
Transportation Engineer
GPAC
Downers Grove, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 3 mins ago
Civil Structural Engineer
GPAC
Downers Grove, IL
…design of commercial, industrial, institutional, and public infrastructure projects. You'll work alongside experienced professionals who are committed to mentorship, innovation, and…
Added 4 mins ago
Principal Infrastructure Engineer
Sanford Health
Remote, United States
Opportunity for technical leadership role in a large, mature and growing infrastructure team. Diverse experience, skills and singular mission combine to deliver high quality, secure and…
Added 5 mins ago
Senior System Software Engineer - Networking
NVIDIA Corporation
TX · CA · Austin, TX · Santa Clara, CA · Austin · Santa Clara
…complex compute, and AI workloads. As a Networking Software Engineer, you will play a crucial role in delivering high quality customer solutions for advanced networking use…
Added 5 mins ago
Strategic Partnerships MBA Intern, Enterprise GTM - Summer 2027
NVIDIA Corporation
CA · Santa Clara, CA · Santa Clara
Enterprise software industry knowledge and proficiency in IT infrastructure technologies.
Added 5 mins ago
Senior Security Firmware Engineer, Data Center Systems
NVIDIA Corporation
Remote, United States
…including DGX, HGX, and MGX platforms, deliver the world's leading infrastructure for AI at scale. We are growing our teams with the most thoughtful, creative, and driven people on the…
Added 5 mins ago
Senior Software Engineer, Agentic Systems
NVIDIA Corporation
Remote, United States
We are looking for a Senior Software Engineer to help build NeMo Platform, NVIDIA’s product for developing, evaluating, deploying, and operating AI systems at scale. This role will focus on…
Added 5 mins ago
Security Solutions Architect II
Allied Universal
Wyoming, MI
…Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued…
Added 5 mins ago
Data Engineer (Ref# DE115ARS)
Info Services, LLC
Livonia, MI
Info Services, LLC has an opening for the position of Data Engineer (Ref# DE115ARS). Work Location: Livonia, MI and relocation required to various unanticipated locations throughout the…
Added 5 mins ago
Network Engineer, Foundation & Support
Meta
Jefferson City, MO
Meta's Edge & Network Services (ENS) team is actively looking for a Network Engineer to help us tackle the unique set of challenges and opportunities we face, while contributing to our…
Added 5 mins ago
Director - Customer Response Engineering
Trellix
Jefferson City, MO
+ Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 5 mins ago
Lead Water System Engineer III / Engineering/Physicist Accelerator III
Michigan State University(MSU)
East Lansing, MI
Working/Functional Title Lead Water System Engineer III ### Position Summary Michigan State University (MSU) operates the Facility for Rare Isotope Beams (FRIB) as a user facility for the…
Added 5 mins ago
Infrastructure Product Manager / Technical Program Manager
HTC Global Services Inc
Dearborn, MI
Infrastructure Product Manager / Technical Program Manager Overview / Summary
Added 5 mins ago
AI Engineer
Ford Motor Company
Dearborn, MI
We're looking for an AI Engineer to own this system end to end: design, develop, test, and deploy the graph layer to Production on a Google Cloud Platform–native stack , and build the…
Added 5 mins ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Detroit, MI
As a SecOps Engineer specializing in Palo Alto Networks XSIAM or Google technologies, you will play a pivotal role in identifying and analyzing potential threats to an organization's…
Added 5 mins ago
DevOps Engineer III
Deloitte
Detroit, MI
Designing, implementing, and supporting DevOps pipelines, infrastructure automation, and continuous integration and continuous deployment practices across client environments
Added 5 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Grand Rapids, MI · Detroit, MI
- $131,000 to $174,000 USD / year
Experience leveraging AI-enabled operational tools and automation to streamline infrastructure support, reduce manual effort, and improve service reliability.
Added 5 mins ago
Lead Planning & Optimization Advisor/Engineer
Marathon Petroleum Corporation
Detroit, MI
The Value Chain Optimization (VCO) team has an opening for a Cross-Regional Planning & Optimization Advisor/Engineer. The Cross-Regional Planning & Optimization Advisor/Engineer plays a…
Added 5 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Detroit, MI
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 5 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Lansing, MI
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 5 mins ago
AT
Machine Learning Senior Software Engineer
Akamai Technologies, Inc.
Lansing, MI
- $121,400 to $218,600 USD / year
As an ML Senior Software Engineer, you will build and operate systems responsible for model validation, quantization, and safety across the AIC. You'll develop pipelines that scan models…
Added 6 mins ago
Cloud Engineer
Maximus
Lansing, MI
Maximus is seeking a Cloud Engineer to support a defense client remotely.

Five Nines Technology Group, LLC

Support Desk Engineer

Lincoln, NE, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.