Jobs in the United States

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Senior Software Engineer (Institutional, Financing)
Coinbase
Springfield, IL
Drive engineering excellence by improving developer tooling, testing infrastructure, monitoring, and operational reliability across financing systems.
Added just now
Associate Software Engineer
Highmark Health
Springfield, IL
Experience with Oracle Cloud Infrastructure (OCI) services and API-led integration architectures.
Added just now
Lead Kubernetes Architect (AKS and GKE)
Humana
Springfield, IL
Drive adoption of Infrastructure as Code , GitOps , and CI/CD delivery models for Kubernetes platform provisioning and workload enablement.
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Senior Technical Program Manager
Akamai Technologies, Inc.
Springfield, IL
- $119,600 to $215,400 USD / year
Have solid domain knowledge in cloud infrastructure, developer platforms, distributed systems, or AI/ML inference workloads (experience with GPU infrastructure
Added just now
Cyber Security Manager - Diego Garcia
Amentum
Springfield, IL
…professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of…
Added 1 min ago
Director - Customer Response Engineering
Trellix
Springfield, IL
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
Added 1 min ago
Senior Telecom Engineer
Maximus
Springfield, IL
Perform hands on management of cloud infrastructure and automation tools.
Added 1 min ago
HR Director, Insights
Meta
Springfield, IL
Experience supporting infrastructure, technical, or revenue-generating organizations
Added 1 min ago
Director, US IT Asset Management
CIBC
Chicago, IL
Added 1 min ago
Senior Sales Leader, Payors, Healthcare and Life Sciences
Amazon
Chicago, IL
…plan CIO discussing how AWS can help them modernize claims infrastructure or unlock AI-driven insights from member data. You own the outcome - for your team, your customers, and your…
Added 1 min ago
Senior Offensive Security Consultant, Mandiant, Google Cloud
Google
Chicago, IL
…Team for a large enterprise, preparing command and control infrastructure, and developing social engineering campaigns. The execution of the exercise can involve executing phishing…
Added 1 min ago
Google Workspace Customer Engineer, Mid-Market Enterprise, Google Cloud
Google
Chicago, IL
…strategies, enterprise architectures, platforms, and application infrastructure needed to successfully implement a complete solution using best practices on Google…
Added 1 min ago
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Cost Manager - Data Centers
Actalent
Chicago, IL
- $48.07 to $86.54 USD / hour
Evaluate key cost drivers such as power capacity, redundancy requirements, cooling systems, and overall infrastructure scope.
Added 1 min ago
AE
Senior Data Engineer - Amex Ads, Offers, and Dining Technology
American Express
Chicago, IL
- $123,000 to $215,250 USD / year
Familiarity with CI/CD pipelines, Git, Infrastructure as Code, and automated deployment practices.
Added 1 min ago
VP, Strategy- Fire & Safety
IDEX
Chicago, IL
…industrial, OEM, emergency rescue, specialty vehicle, and critical infrastructure…
Added 1 min ago
Real Estate (Hospitality Focus) Associate - Chicago, New York or Phoenix
Dentons US LLP
Chicago, IL
…craft on headline-making matters while enjoying the robust infrastructure, professional development resources, and cutting-edge technology that only a truly global law firm can…
Added 1 min ago
Senior Civil/Structural Engineer
Jacobs
Chicago, IL
Focus on design of structures typically used within an electrical substation and/or related energy infrastructure.
Added 1 min ago
Electrical Engineer - Power System Protection (Transmission) Job Details | Black & Veatch Family of Companies
Black & Veatch
Chicago, IL
…ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a…
Added 1 min ago
Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
Black & Veatch
Chicago, IL
…ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a…
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Construction & Procurement AGC I
RWE Americas
Chicago, IL
- $160,000 to $200,000 USD / year
…and/or related procurement in a law firm or an energy or large infrastructure…
Added 1 min ago
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UIUC Research Park Intern - ML AI Motor Controls Algorithm
Rivian
Champaign, IL
- $25 to $40 USD / hour
Added 3 mins ago
Senior Security Software Engineer/Developer
About Us
United States
Vecima Networks Inc. (TSX: VCM) builds the intelligent infrastructure powering the next generation of connectivity. Through broadband access, content delivery, cloud-native software,…
Added 3 mins ago
Summer 2027 Transportation Intern
HDR
Pensacola, FL · Doral, FL · Tampa, FL · West Palm Beach, FL · Fort Lauderdale, FL · Tallahassee, FL · Jacksonville, FL · Orlando, FL
…freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and…
Added 4 mins ago
OV
Finance Manager | Full-Time | The Paramount Baltimore
Oak View Group
Baltimore, MD
- $110,000 to $120,000 USD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 4 mins ago
OV
Catering Manager | Seasonal Part-Time| Catering Backstage
Oak View Group
Oak Ridge North, TX
- $19 USD / hour
- Part-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…

Five Nines Technology Group, LLC

Support Desk Engineer

Lincoln, NE, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.