Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
Sr. Project Manager
MasTec Inc
Louisville, CO
…Procurement, and Construction) services and assist in project development. Our experience spans various systems for utility and industrial facilities, including simple and combined cycle…
Added 2 mins ago
Project Field Engineer- Civil
Lemartec
Pontoon Beach, IL
The Civil Project Engineer is responsible for providing technical engineering information to the Project Manager, Craft Supervisors, and Corporate Functional Managers to ensure design…
Added 3 mins ago
Project Field Engineer- Civil
Lemartec
Pontoon Beach, IL
The Civil Project Engineer is responsible for providing technical engineering information to the Project Manager, Craft Supervisors, and Corporate Functional Managers to ensure design…
Added 4 mins ago
SB
Staff Firmware Engineer - AMR
Standard Bots
Boston, MA
- $180,000 to $215,000 USD / year
We're looking for an exceptional Staff Firmware Engineer to lead the firmware of Bolt's mobile base. This role sets the firmware architecture for that base from the first prototype: drive…
Added 7 mins ago
2nd Shift Chemical Operator I (2PM-10:30PM)
Performance Fluid Experts Group
Cincinnati, OH
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing…
Added 8 mins ago
ADAS Embedded SW Engineer
Ford Global
Dearborn, MI
We are seeking professionals who can contribute to our efforts with experience in the development of sensors, ECUs, models and software. This software test position is passionate about the…
Added 11 mins ago
Thermo-Fluids Engineer II (Onsite)
RTX
United States
…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
Added 11 mins ago
Electrical Engineer Intern (Summer 2027)
RTX
United States
Performs engineering work and applied research, development, and design for Avionics products to ensure quality standards and functional objectives are met.
Added 11 mins ago
Electrical Engineer I, Test Equipment Maintenance Support - 2nd Shift
RTX
United States
…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
Added 11 mins ago
Engineer I: Engineering Development Program - Materials & Processes Engineering and Mechanical Disciplines (Onsite)
RTX
United States
As an Engineer I: Engineering Development Program - Materials & Processes Engineering and Mechanical Disciplines at Pratt & Whitney you will.....
Added 11 mins ago
Sr Metrology Engineer
RTX
United States
…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
Added 12 mins ago
Site Reliability Engineer I
US: Mastercard Technologies, LLC
O'Fallon, MO
The Service Operations Technology (SOT) BizOps team is seeking a Site Reliability Engineer I to support and continuously improve enterprise infrastructure, configuration management,…
Added 12 mins ago
Site Reliability Engineer I
US: Mastercard Technologies, LLC
O'Fallon, MO
The Service Operations Technology (SOT) BizOps team is seeking a Site Reliability Engineer (SRE) to support and enhance enterprise infrastructure, asset management, automation, and…
Added 13 mins ago
Production Manager II
Federal Signal
Post Falls, ID
…corrective measures to continually drive improvements in the development of production and the…
Added 13 mins ago
Production Manager I
Federal Signal
Post Falls, ID
…corrective measures to continually drive improvements in the development of production and the…
Added 14 mins ago
Electrical Engineer - Services Sustaining
Vertiv
Westerville, OH
The Electrical Engineer will contribute to Service’s support, upgrade design projects, and handle small-scale designs with guidance. Participate in New Product Development Service Readiness…
Added 16 mins ago
Building Engineer I
Lincoln Property Company
Chicago, IL
The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems. This role focuses on performing…
Added 17 mins ago
Project Manager I - Structural Engineer Buildings
HNTB Corporation
Seattle, WA · Bellevue, WA
Responsible for development of the project scope and fee quotation and assists in the preparation of technical proposals and contracts in accordance with HNTB's Sophisticated Contracting…
Added 18 mins ago
DL
Machine Learning Engineer - Agentic AI
DiDi Labs
San Jose, CA · Mountain View, CA
- $169,783 to $282,264 USD / year
Train LLMs on our own agent data. Turn development trajectories into training data, and fine-tune LLMs to work fluently with our software stack, tools, and codebase.
Added 21 mins ago
Fullstack Software Engineer
Scowtt Inc
Kirkland, WA
We are looking for a motivated and self-driven Full-Stack Software Engineer to join our diverse team. In this role, you will contribute to the development, deployment, and maintenance of…
Added 21 mins ago
Cost Analyst
Aquatech International LLC
Canonsburg, PA
…hours are Monday – Friday 8:00 am to 5:00 pm. The Estimation Engineer will perform the duties described in the job description below and will be considered an Exempt…
Added 22 mins ago
Systems Engineer (5827) (Kirtland AFB, New Mexico) (TS/SCI)
Outside Analytics
Kirtland AFB, NM
SMX is seeking a Systems Engineer who independently develops complex systems engineering solutions for satellite ground systems. The successful candidate designs, evaluates, and modifies…
Added 22 mins ago
Information Assurance/Security Engineer IV (5828) (Kirtland AFB, New Mexico) (TS/SCI)
Outside Analytics
Kirtland AFB, NM
SMX is seeking an Information Assurance/Security Engineer IV to serve as emerging authority in information assurance engineering for all HADES Task Orders (TOs). The successful candidate…
Added 22 mins ago
MAINTENANCE ENGINEER I - R&M
Twenty Four Seven Hotels
Anaheim, CA
…offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you’re an associate, a partner or an…
Added 23 mins ago
Manager, Software Development Engineer
Equinix LLC
United States
Equinix is looking for a Manager, Software Engineer to lead the team that builds and supports our channel and partner systems. The platforms include Salesforce Partner Relationship…

Five Nines Technology Group, LLC

Support Desk Engineer

Lincoln, NE, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.