Jobs in the United States

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Added just now
Lead Software Engineer
ZBETA Consulting
Remote, United States
…Centered approach in order to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta prides…
Added just now
Field Service Engineer II
HITACHI ENERGY USA INC
Mount Pleasant, PA
…impact for customers? Join Hitachi Energy as a Field Service Engineer and become a trusted technical partner delivering world-class service and support for advanced industrial equipment and…
Added 2 mins ago
Lead Software Engineer - AI
Humana Inc.
NY · Atlanta, GA · Boston, MA · Charlotte, NC · Chicago, IL · Dallas, TX · Fort Lauderdale, FL · Louisville, KY · Nashville, TN · TX · Tampa, FL · Washington, DC
The Lead Software Engineer codes software applications based on business requirements. The Lead Software Engineer works on problems of diverse scope and complexity ranging from moderate to…
Added 3 mins ago
Quality Engineer
TriMas Corporation
City of Industry, CA
from four (4) year college or technical school. Five (5) years related quality engineer experience in an aerospace manufacturing
Added 4 mins ago
Software Development Engineer, US Prime and Marketing Tech - Fabric Team
Amazon.com Services LLC
Seattle, WA
…requests per day. We're looking for a Software Development Engineer to help push it…
Added 4 mins ago
Software Dev Engineer II, AWS Inspector
Amazon Development Center U.S., Inc.
Herndon, VA
…will have past experience working as a software development engineer. You will enjoy keeping your technical skills current, to the point that you can contribute to architecture discussions.…
Added 4 mins ago
Software Development Engineer II, AWS Inspector
Amazon.com Services LLC
Herndon, VA
…will have past experience working as a software development engineer. You will enjoy keeping your technical skills current, to the point that you can contribute to architecture discussions.…
Added 7 mins ago
JH
Senior Aerospace Engineer
Johns Hopkins Applied Physics Laboratory
Albuquerque, NM
- $105,000 USD / year
Are you an experienced aerospace engineer with extensive expertise in avionics and electronics development for advanced aerospace and defense systems?
Added 7 mins ago
JH
Senior Reentry Systems Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $105,000 USD / year
Are you an experienced aerospace engineer with a background in strategic reentry systems and advanced vehicle development?
Added 7 mins ago
JH
Applied Design Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
…national security missions, with a primary focus on maritime applications. Our work spans initial analysis and concept development through implementation, system integration, test, and…
Added 7 mins ago
JH
2027 Graduate - Weapon Control Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $85,000 USD / year
We are seeking a talented Engineer to join a dedicated, multidisciplinary team of experts evaluating the performance and reliability of complex weapon systems hosted onboard the U.S. Navy’s…
Added 7 mins ago
JH
EW Technique Development & Test Engineer
Johns Hopkins Applied Physics Laboratory
Lexington Park, MD
- $100,000 USD / year
…including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and…
Added 7 mins ago
JH
Embedded Systems Design Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
We are seeking an embedded systems engineer to help us build and prototype innovative technology applications for future electronic warfare (EW) systems. Your work will contribute to…
Added 7 mins ago
JH
Electronics Manufacturing Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $85,000 USD / year
We are seeking an Electronics Manufacturing Engineer to help us engineer, design and build electronic circuit assemblies for space and national security applications. This is a unique…
Added 7 mins ago
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Sr. Thermal Controls Systems Engineers
Rivian and Volkswagen Group Technologies
Irvine, CA
- $135,000 to $203,000 USD / year
Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to…
Added 12 mins ago
Technical Training Administrator
Prime Data Centers
Remote, United States
…the records, and the reporting that proves every technician, engineer, and shift lead is current on required training. You will be the operational backbone of the Technical Training team,…
Added 12 mins ago
Enterprise Data Center Instructional Designer
Prime Data Centers
Remote, United States
Build and support certification paths for roles such as Data Center Technician, Critical Facilities Engineer, and Shift Supervisor.
Added 14 mins ago
Data Engineer, Sr
loanDepot
Irvine, CA
…value chain constituents across a wide variety of enterprise applications. The job duties and requirements are defined for backend. Provides technical leadership and mentorship to junior…
Added 14 mins ago
Plastics Mechanical Engineer
Pexco
Cincinnati, OH
Plastics Engineer to lead the development, optimization, validation, and continuous improvement of precision injection molding processes for demanding medical, aerospace, defense, and…
Added 15 mins ago
Quality Engineer Specialist (Lab Testing Operations)
Hyundai Transys Georgia Seating System, LLC
Montgomery, AL
The Quality Engineer is responsible for solving problems as a result of Process/Supplier issues as well as improving and monitoring the quality process. They are responsible for…
Added 17 mins ago
Applied Super Intelligence Engineer, Physical Systems
LLNL
Livermore, CA
We are seeking an Applied Super Intelligence (SI) Engineer, Physical Systems, to help build software that enables SI agents and multimodal models to interact with real-world equipment…
Added 19 mins ago
Engineer Senior Principal – Space Vehicle Systems / Simulators
BAE Systems
Boulder, CO
Job Description Our Aerospace & Mission Systems (AMS) division is seeking a Principal Systems/Software Engineer to join our Space Vehicle Simulator team. In this role, you will work at the…
Added 20 mins ago
AI/ML Engineer
Arup
New York, NY
The role spans applications across infrastructure, energy, transport, water, buildings and the environment. You might be developing predictive models for critical infrastructure, applying…
Added 20 mins ago
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Metallurgical Engineer
Actalent
Waukesha, WI
- $76,000 to $115,000 USD / year
Improve alloy performance, casting processes, and product quality across a wide range of industrial applications.
Added 20 mins ago
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Software Engineer
Actalent
Irvine, CA
- $70 USD / hour
Software Engineer II Next-Generation Embedded & AI-Driven Platform Development

Five Nines Technology Group, LLC

Support Desk Engineer

Omaha, NE, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.