Jobs in the United States

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Tech I - Lab Support Services (Full Time)
Mayo US
Phoenix, AZ
- Full-time
The Lab Support Services Tech functions as an interdisciplinary team member that performs a wide range of services in clinic and hospital-based laboratories with direct patient care such as…
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Paralegal - Litigation
Lowes
Mooresville, NC
The Lowe’s Law Department is seeking an enthusiastic and organized paralegal to support our Employment Litigation practice group. The Employment Litigation practice group manages all…
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Controller - nonprofit - ( Hybrid )
Jobot
Elkridge, MD
- $150,000 to $180,000 USD / year
…advocacy, and collaboration. With a focus on supporting health systems and fostering innovation, our client is committed to advancing public health and community…
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Senior Commercialization Process Engineer
Natera
San Carlos, CA
Support E2E testing in production environments, ensuring test conditions reflect real launch-state systems and volumes
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Manager, Dedicated Support Engineer
LiveRamp, Inc.
New York, NY
- Shape, coach, and continue to build a scalable Premier services support team with a metrics-driven, people-centric culture
Added 1 min ago
Mid-Level Manufacturing Engineer
Huntsville, AL
…products and services in the areas of radar, communication systems, sensors, antennas and other electronics systems to the missile, radar/sensor system, communications, control systems,…
Added 1 min ago
Engineer II, Systems - Wayne, NJ - Defined Term
Getinge
Wayne, NJ
The Systems Engineer will be responsible for providing technical input to a team of systems and cross-functional engineers. You will support the development, improvement, verification, and…
Added 1 min ago
Human Resources & Executive Support Specialist
DESTINY SPRINGS HEALTHCARE LLC
Surprise, AZ
…engagement, HR operations, and limited executive administrative support for the CEO. This is a great opportunity for someone who can manage details, protect confidentiality, and help keep…
Added 1 min ago
Electrical Engineer - Northeast, Wisconsin
Key Technical Solutions
WI
Design and layout of electrical components and systems for packaging equipment.
Added 1 min ago
Test Engineer
Venus Aerospace
Houston, TX
Support assembly, troubleshooting, and maintenance of test systems.
Added 1 min ago
Staff Nurse LPN- FT Days
Hebrew Rehabilitation Center
Dedham, MA
…the patients. The LPN is an integral member of the clinical support team and collaborates with other multidisciplinary members to meet the clinical needs of the patients. The LPN is an…
Added 1 min ago
Manufacturing Electrical Engineer
SEDAA
Plano, TX
The Manufacturing Electrical Engineer II will support manufacturing operations through the development, maintenance, troubleshooting, and continuous improvement of electrical test systems,…
Added 2 mins ago
Aftermarket Department Manager
Onewater Marine Inc
Tanner, AL
…aftermarket business - warranty and returns, dealer and customer support, and the aftermarket product line. This role directly manages the department's specialists and coordinators,…
Added 2 mins ago
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Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
…digital transformation outcomes. This individual will also support business development, strategic pursuits, thought leadership, and solution development across corporate real estate,…
Added 2 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
…digital transformation outcomes. This individual will also support business development, strategic pursuits, thought leadership, and solution development across corporate real estate,…
Added 2 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
…digital transformation outcomes. This individual will also support business development, strategic pursuits, thought leadership, and solution development across corporate real estate,…
Added 2 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
…digital transformation outcomes. This individual will also support business development, strategic pursuits, thought leadership, and solution development across corporate real estate,…
Added 2 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
…digital transformation outcomes. This individual will also support business development, strategic pursuits, thought leadership, and solution development across corporate real estate,…
Added 2 mins ago
Project Assistant Onboarding- Mission Critical
STO Building Group
Owasso, OK
…onboarding processes, reinforce safety and security standards, and support workforce integration into Layton’s Mission Critical business…
Added 2 mins ago
Emergency Department Technician,FT, Nights
Prisma Health-Midlands
Columbia, SC
Performs a variety of functions in support and care of patients requiring urgent or emergency care in an emergency medical setting within their scope of practice and under close/general…
Added 2 mins ago
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Principal Site Reliability Automation Developer - US REMOTE
Oracle
Montpelier, VT
- $102,300 to $209,500 USD / year
…challenges, and the opportunity to influence how large-scale AI systems are…
Added 2 mins ago
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Software Development Manager
Oracle
Montpelier, VT
- $112,800 to $264,100 USD / year
This is a high-impact leadership role for someone who enjoys solving complex problems in distributed systems, identity, security, and cloud infrastructure. You will lead engineering teams…
Added 2 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Montpelier, VT
- $92,500 to $209,500 USD / year
Design and implement solutions leveraging relational databases, NoSQL systems, distributed storage, and persistence technologies to support highly scalable cloud services.
Added 2 mins ago
Director, R&D Portfolio Program Management
Bausch + Lomb
Montpelier, VT
Maintain accurate data in GPPM systems and deliver timely reports to support decision-making.
Added 2 mins ago
Branch Manager- Bourne's Energy
Dead River Company
Milton, VT
Utilize company operating systems and reporting tools to monitor business performance and drive accountability.

Five Nines Technology Group, LLC

Support Desk Engineer

Omaha, NE, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.