Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
Project Engineer
Hendrickson
MEDINA, NY
Added 2 mins ago
Quality & Continuous Improvement Engineer
EnPro Associates LLC
PALMYRA, NY
…DESCRIPTION POSITION OVERVIEW: The Quality & Continuous Improvement Engineer is responsible for driving products and process quality while leading continuous improvement initiatives across…
Added 2 mins ago
Field Service Engineer
SP Industries Inc.
STONE RIDGE, NY
ATS Company: SP Industries Requisition ID: 17947 Location: Stone Ridge, NY, US, 12484Date: Nov 6, 2026 Field Service Engineer SP Industries Inc. an ATS company,has an exciting opportunity…
Added 2 mins ago
PC
Field Engineer
Pyramid Consulting, Inc.
ELMHURST, NY
- $20 to $40 USD / hour
Added 2 mins ago
Mechanical Product Design Engineer
Eaton Corporation
Orchard Park, NY
Eaton’s Mission Systems Division is currently seeking a detail-oriented Design Engineer to support the weapons, carriage and release team. This role is ideal for a design engineer with…
Added 2 mins ago
Lead New Product Development Engineer
Eaton Corporation
Olean, NY
Eaton’s ES AMER ESS division is currently seeking a Lead New Product Development Engineer.
Added 2 mins ago
Senior Engineer Process Engineering Photolithography
GlobalFoundries
ROUND LAKE, NY
Added 2 mins ago
Senior Engineer Process Engineering Photolithography
GlobalFoundries
ROUND LAKE, NY
Added 2 mins ago
Senior Engineer Process Engineering Photolithography
GlobalFoundries
ROUND LAKE, NY
Added 2 mins ago
Architect Product Security
JetBlue Airways Corp
LONG ISLAND CITY, NY
…engineering teams to prioritize and remediate vulnerabilities * Support penetration testing and security validation activities * Architect controls for Authentication, Data protection and…
Added 2 mins ago
Architect Product Security
JetBlue Airways Corp
LONG ISLAND CITY, NY
…engineering teams to prioritize and remediate vulnerabilities * Support penetration testing and security validation activities * Architect controls for Authentication, Data protection and…
Added 2 mins ago
N
Line Cook - Marketplace Café - Westchester
Nordstrom
White Plains, NY
- $22.3 to $23.2 USD / hour
The ideal line cook is motivated, results oriented and committed to providing outstanding customer service every day.
Added 2 mins ago
Electrical Engineer Substation Lead
Avangrid Service Co
BINGHAMTON, NY
Job Title: Electrical Engineer Substation - Lead Location: Binghamton, NY (Kirkwood), Rochester, NY. Work type: Office The salary range for this position is dependent upon experience,…
Added 2 mins ago
SI
Slalom Flex (ProjectBased) SQL DBA Architect/Engineer
Slalom, Inc.
ALBANY, NY
- $100 to $115 USD / hour
Added 2 mins ago
Associate, Electrical Engineering (Rochester, NY)
L3Harris
Rochester, NY
Design complex Circuit Card Assemblies to support Avionics and Space customer’s photonic subsystems and integrated communication systems
Added 2 mins ago
Manufacturing Engineer
CACI International
Rochester, NY
In this role, you will support the development and optimization of manufacturing processes for mechanical, electronic, and electro-mechanical products. You will translate engineering…
Added 2 mins ago
Applications Engineer
Brinkman International Group, Inc.
ROCHESTER, NY
Added 3 mins ago
GC
Network System Engineer (Job Code: 175942)
Genesis Corp. dba Genesis10
NEW YORK, NY
- $133,120 USD / year
Responsible for design, development, and implementation of systems engineering activities to include OS technical support, systems programming, and data center capabilities; responsible for…
Added 3 mins ago
TAds Sr Engineer, Software
T-Mobile
NEW YORK, NY
…implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. The role involves collaborating with engineers to develop…
Added 3 mins ago
Warehouse Worker Weekend Night SAT- MON 12hr shift 6pm to 6am -Lebanon , IN
GXO Logistics
Lebanon, IN
…boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud…
Added 19 mins ago
Senior Analytics Engineer (Finance & Operations)
Skylight
Remote, United States
We are expanding our Data team and are in need of a rigorous Senior Analytics Engineer to partner closely with our Finance and Operations teams. This role will own the Finance/Operations…
Added 19 mins ago
S
Principal or Staff Product Security Engineer
Skylight
Remote, United States
- $200,000 to $250,000 USD / year
Provide metrics and data on findings, remediation, and SLA adherence to support compliance and leadership reporting.
Added 33 mins ago
ES
Lead GIS Solution Engineer - Defense
Environmental Systems Research Institute Inc.
Louisville, CO
- $120,016 to $201,344 USD / year
Esri is seeking a lead GIS Solution Engineer to serve as a technical leader and trusted advisor to Defense and Intelligence organizations. You will bring deep ArcGIS expertise, mission…
Added 33 mins ago
ES
Product Engineer II - Aviation Airports and Charting
Environmental Systems Research Institute Inc.
Louisville, CO
- $79,664 to $133,120 USD / year
In this position, you will be actively involved in ensuring the usability, quality, and functionality of ArcGIS to support realistic workflows and use cases. You will work to identify and…
Added 45 mins ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence

Five Nines Technology Group, LLC

Support Desk Engineer

Omaha, NE, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.