Jobs in the United States

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Additive Manufacturing Engineer
CACI International
Kittery, ME
CACI is seeking an Additive Manufacturing Engineer to support advanced manufacturing initiatives related to submarine maintenance, modernization, and engineering efforts at the Portsmouth…
Added 3 mins ago
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SENIOR MECHANICAL ENGINEER
GPAC
North Springfield, VT
- $120,000 to $150,000 USD / year
Manage submittals, RFIs, change orders, contract administration, and pay applications
Added 5 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Montpelier, VT
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 5 mins ago
Software Engineer, Machine Learning RecSys
Meta
Montpelier, VT
…across various platforms, including mobile devices and web applications. Our teams are constantly pushing the boundaries of user experience, and we're looking for engineers who can help us…
Added 5 mins ago
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Montpelier, VT
- $131,000 to $174,000 USD / year
Responsible for supporting and maintaining critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they…
Added 5 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Montpelier, VT
The Supplier Support Manufacturing Engineer is responsible for addressing part shortages and ensuring supplier performance aligns with Clear to Build (CTB) targets. This role emphasizes…
Added 22 mins ago
Full Stack/ Angular Software Development Engineer
Charles Schwab
Southlake, TX
We're seeking a Software Development Engineer to join our Advisor Services Client Experience Engineering organization. This role will help shape and deliver next-generation digital…
Added 22 mins ago
Infrastructure Engineer
Charles Schwab
Southlake, TX
…proven track record of successfully supporting enterprise level applications and platforms. The role will require a high level of responsibility and…
Added 22 mins ago
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Senior Web Applications Engineer
Aristotle
Remote, United States
- $140,000 to $175,000 USD / year
We are seeking a highly experienced Senior Web Applications Engineer to serve as a technical leader within our Software Development team. This role will own the design, architecture, and…
Added 22 mins ago
Engineer, I-Sr (Utility)
Entergy
New Caney, TX
…maintenance, planning, asset management, reliability, computer applications, safety, and root cause failure…
Added 23 mins ago
Thermal Fluids Mechanical Engineer - LiquidStack Cooling Solutions
Trane Technologies
Carrollton, TX
Within Sustaining Engineering, the Thermal Fluids Mechanical Engineer - LiquidStack Cooling Solutions applies heat transfer, thermodynamics, and fluid mechanics to support the performance,…
Added 23 mins ago
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Linux Infrastructure Engineer
TEKsystems
Irving, TX
- $60 to $75 USD / hour
…quickly approaching the deployment of new hardware/software and applications which is driving the need to add to the…
Added 23 mins ago
Senior Java Developer
Toyota
Plano, TX
Toyota Financial Services Enterprise Platforms team is seeking a highly motivated Senior Software Engineer to help our growing Enterprise platform needs. The Senior Java Developer will…
Added 24 mins ago
NASA Space Reactor-1 Freedom Software Engineer
CACI International
Houston, TX
Job Title: NASA Space Reactor-1 Freedom Software Engineer
Added 24 mins ago
Senior Java Developer
Charles Schwab
Austin, TX
…branch, and service channels. As a senior technology leader and engineer, you will play a critical role in shaping the next generation of our client data ecosystem by designing,…
Added 24 mins ago
.Net Full Stack Developer
Charles Schwab
Austin, TX
As a Staff Software Engineer, you will design and develop reliable, scalable, and responsive web applications using full-stack technologies. You will collaborate across scrum teams to solve…
Added 24 mins ago
RRC - Azure DevOps Engineer (Database Administrato
RAILROAD COMMISSION OF TEXAS
Austin, TX
Added 24 mins ago
NDT Development Engineer - UT/PAUT & Electromagnetic Inspection
NOV
Houston, TX
NOV is seeking an NDT Development Engineer to support the development, testing, validation, and continuous improvement of nondestructive inspection technologies used in steel and…
Added 25 mins ago
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Maintenance Engineer
GPAC
Eden Prairie, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 38 mins ago
Solutions Engineer
Cisco Systems, Inc.
Remote, United States
…seeking a proactive, highly technical, and AI-first Solutions Engineer to step in and co-own our business in the…
Added 45 mins ago
DevOps Engineer
Aravo Solutions, Inc.
Remote, United States
Management of SaaS applications (Java, Spring Boot, Oracle Database, Solr, ZooKeeper, Cassandra, ActiveMQ), including monitoring, incident management, and triaging issues.
Added 1 hour ago
Low Voltage Account Executive
Applied Business Communications (ABcom)
Phoenix, AZ
Leverage web 2.0 tools, social media and collaborative applications to communicate and network with customers and prospects.
Added 1 hour ago
Low Voltage Account Executive
Applied Business Communications (ABcom)
Iowa City, IA
Leverage web 2.0 tools, social media, and collaborative applications, to communicate and network with customers and prospects.
Added 1 hour ago
Low Voltage Account Executive
Applied Business Communications (ABcom)
Coralville, IA
Leverage web 2.0 tools, social media, and collaborative applications, to communicate and network with customers and prospects.
Added 1 hour ago
Account Executive
Applied Business Communications (ABcom)
Phoenix, AZ
Leverage web 2.0 tools, social media and collaborative applications to communicate and network with customers and prospects.

Five Nines Technology Group, LLC

Support Desk Engineer

Omaha, NE, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description Your Work. One Partner. Real Impact.

A Support Desk Engineer serves as a primary point of contact for client technical support, playing a key role in delivering a high-quality client experience. They manage and resolve end-user tickets submitted via phone, desktop application, and email. They are responsible for diagnosing and resolving system issues, identifying root causes, and applying sound judgment to determine when escalation is appropriate. In addition to following established procedures, they are expected to contribute to documentation, refine support workflows, and provide support to fellow Niners. By consistently delivering timely and effective resolutions, they uphold a high standard of client service while deepening their technical expertise.

Who We Are:

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

With us you will be able to:

Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back
Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

What we will ask you to do:

Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE)

What you should bring to the table:

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast-paced environment
Ability to work in a team environment and communicate effectively

What we will bring to the table:

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short-term disability insurance
401K plan with company match
3 weeks PTO

Equal Employment Opportunity Employer Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.