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CB
Automotive Lead Service Advisor | Up to $150k/yr & Weekends Off | Gretna
Christian Brothers Automotive
Omaha, NE
- $120,000 to $150,000 USD / year
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
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Youth Worker II
Kentucky Personnel Cabinet
Ashland, KY
leadership qualities, and treat all staff, youth, and persons with respect. This is a demanding position that
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SI
SAP NS2 Client Delivery Manager
SAP IT Business Systeme
Remote, United States
- $99,900 to $216,000 USD / year
5+ years of SAP Basis and/or infrastructure operations or development experience.
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Program Manager, Selling Partner Experience Core Services
Amazon.com Services LLC
Tempe, AZ
We are looking for an exceptionally organized, self-motivated Program Manager to serve as a force multiplier for the Selling Partner Experience Core Services (SPECS) organization, part of…
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A
Senior Director-Community Integration and Transition Services (Full Time, Remote, North Carolina Based)
Alliance
Morrisville, NC
- $138,343 to $176,387 USD / year
- Full-time
Oversee, support, and coach the leadership staff for Transition Operations, Community Health and Data Analysis. and Data & Integrity Manager.
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Agile Product Owner
KBR Wyle Services, LLC
Beavercreek Township, OH
Communicate program status, risks, and recommendations to senior leadership.
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Special Operations Cognitive Enhancement Practitioner (Coronado, CA)
KBR Wyle Services, LLC
Coronado, CA
…people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added…
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S
House Manager - Medication Specialist
ServiceNet
Orange, MA
- $19.75 to $22.75 USD / hour
Use your compassion, knowledge, experience and leadership skills to support the operations of a substance use recovery program home in Orange.
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UO
(HOLD for PMF) UCCE Area Director (Alameda and Contra Costa Counties) – Concord, CA, Job ID XXXXX
University of California Agriculture and Natural Resources
CA
- $124,700 to $182,800 USD / year
…such as agriculture, natural resources, nutrition, and youth development. UC ANR is part of a nationwide Cooperative Extension network, which began in the early 20th century to connect…
Added 1 min ago
RG
Principal Incident Response Engineer
Reinsurance Group of America
Various, MO
- $126,710 to $188,840 USD / year
…advisory capabilities, stakeholder engagement, and security program leadership across global environments. Deliver measurable, cross organizational, impactful projects. Enable global…
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Senior Manager, News and Content - Spectrum News SN+
Spectrum
Albany, NY
Create and execute short and long-ranged plans for staff development and professional growth, program schedules, future stories and guest bookings.
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TW
Front of House Associate
The Wonderful Company
Shafter, CA
- $19 to $21 USD / hour
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership…
Added 1 min ago
TW
Culinary Associate III
The Wonderful Company
Shafter, CA
- $21 to $23 USD / hour
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership…
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TW
Front of House Associate
The Wonderful Company
Bakersfield, CA
- $19 to $21 USD / hour
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership…
Added 1 min ago
TW
Culinary Associate III
The Wonderful Company
Bakersfield, CA
- $21 to $23 USD / hour
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership…
Added 1 min ago
Retail Store Manager
WILD BILLS TOBACCO STAFFING LLC
Ashland, OH
Retail Store Manager oversees the operations of one of our retail locations. They are responsible for managing the staff, inventory, and finances of the store, as well as providing…
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C
Staff Flight Software Engineer
CesiumAstro
Westminster, CO
- $158,000 to $189,000 USD / year
Experience in a team leadership role on a space software program.
Added 1 min ago
C
Senior Manager, Strategic Sourcing
CesiumAstro
El Segundo, CA
- $164,000 to $201,000 USD / year
…Procurement, Subcontracts, Supplier Management, Engineering, Program Management, Finance, Supplier Quality, and executive leadership to address complex sourcing challenges, strengthen…
Added 1 min ago
SS
Proposal Specialist
SITA Switzerland Sarl
Islip
- $80,000 to $100,000 USD / year
Added 1 min ago
UO
Research Data Curation Technician
University of North Carolina- Chapel Hill
NC
- $26 USD / hour
…been charged with providing overall direction and oversight of operations and activities that prioritize research data management and sharing leadership, support, and innovation. The…
Added 1 min ago
Director of Continuous Improvement & Transformation
University of North Carolina- Chapel Hill
NC
The Director of Continuous Improvement & Transformation provides strategic project leadership and organizational improvement expertise to strengthen the operations and services that support…
Added 1 min ago
HA
SUPERVISORY SERVICES PROGRAM SPECIALIST
Headquarters, Air Force Reserve Command
Minneapolis, MN
- $81,415 to $105,845 USD / year
…maintains effective working relationships with Installation leadership, Private Organizations as well as local groups and…
Added 1 min ago
VH
Medical Records Administration Specialist
Veterans Health Administration
Richmond, VA
- $42,552 to $101,417 USD / year
…perform work concerned with the management of a health record program or the provision of services related to medical record administration/health information…
Added 1 min ago
ND
ASSISTANT/ASSOCIATE/PROFESSOR CIC
National Defense University
Fort McNair, DC
- $103,582 to $183,428 USD / year
Prepares and conducts graduate-level seminar instruction in the interdisciplinary academic program, focused on national security topics. Applies teaching methods that stimulate student…
Added 1 min ago
VH
RN - Referral Coordination Team
Veterans Health Administration
Marion, IL
- $69,904 to $129,393 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…

Fiserv

Forecasting & Capacity Planner

Marietta, GA, United States

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Job details

Posting language: English
Posted: Oct 22, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Forecasting & Capacity Planner

About your role:

As a Forecasting and Capacity Planner, you will develop demand forecasts, staffing models and capacity plans that help Workforce Management align resources with operational and client needs. You will partner with Operations, Finance, Talent Acquisition, Training and Vendor Management to evaluate workload trends, service targets and staffing assumptions. Your work will support service performance, cost planning and informed business decisions.

What you'll do:

Develop short-, mid- and long-term forecasts for customer contact volumes, workload demand and staffing needs.
Analyze historical trends, seasonality, business initiatives, client growth and operational drivers to improve forecast accuracy.
Translate demand forecasts into staffing requirements using average handle time, shrinkage, occupancy, service level targets, attrition and productivity assumptions.
Create hiring, cross-training, vendor and resource allocation recommendations that support service performance and operational goals.
Identify capacity risks and recommend mitigation plans that help leaders maintain service levels and manage cost impacts.
Support annual operating plan development, budgeting and long-range workforce planning through workforce models and scenario analysis.
Prepare workforce analysis, reporting and presentations that summarize forecast accuracy, staffing efficiency and operational performance for leadership review.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

6+ years of experience in workforce management, forecasting, capacity planning, operations analytics or related operational planning functions.
6+ years of experience building demand forecasts, staffing models or capacity plans using workforce drivers such as average handle time, shrinkage, occupancy, service levels, attrition and productivity.
6+ years of experience analyzing operational data, measuring forecast accuracy and presenting recommendations to business leaders.
4+ years of experience using Microsoft Excel to develop models, analyze data and summarize workforce planning insights.
Bachelor’s degree or higher in Business, Finance, Mathematics, Statistics, Operations Management or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

Experience with workforce management platforms such as NICE WFM, Verint, Aspect, Calabrio or Genesys.
Experience using Power BI or similar reporting tools to create dashboards, visualizations and recurring operational reports.
Experience supporting new client implementations, business changes or vendor capacity planning.
Experience applying forecasting methodologies in a contact center or operations environment.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Skills

Forecasting
Recruitment
Vendor management
Budget management
Reporting
Presentation skills
Leadership
Microsoft Excel
Develop models
Statistics
Operations management
Microsoft Power BI
Collaboration
Onboarding
CPT

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