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Senior Structural and Dynamics CAE Engineer
PACCAR
Mount Vernon, WA
- $119,100 to $186,300 USD / year
…Dynamics CAE Engineer to drive innovation in heavy-duty truck development. You will leverage advanced Finite Element Analysis (FEA) and vehicle dynamics simulation to deliver best-in-class…
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LTR Special Education Teacher - Setting 3
Albert Lea Area Schools
Albert Lea, MN
Building special education leadership roles to ensure compliance with due process, effective delivery of instructional services and supports, scheduling and assessment of student learning…
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EMS Grant Coordinator
Crook County Medical Services District
Sundance, WY
…EMS planning, funding oversight, compliance, reporting, and program…
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VP, Client Service (Healthcare- Life Sciences + BioPharma)
Bounteous
Remote, United States
- $180,000 to $240,000 USD / year
Partner closely with Business Development to drive account expansion and new opportunities by aligning client needs with Bounteous’ engineering, cloud, data, product engineering, and AI…
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Assistant Professor
University of North Carolina at Charlotte
NC
The mission of the Department of Educational Leadership is to prepare highly effective and ethical educational leaders who have a positive impact on children, youth, families, community,…
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Manager, AI Enablement
Emory Healthcare
Atlanta, GA
Ongoing mentorship, development, and leadership programs
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Tech E&O and Cyber Broker
WTW
San Francisco, CA
- $150,000 to $160,000 USD / year
Contributes meaningfully to revenue growth, business development, and market leadership initiatives.
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Director of Talent Management
Americase Inc
Waxahachie, TX
Plan the Workforce: Partner with leadership and Finance to turn growth plans, program wins, and facility expansions into multi-year hiring plans and scalable recruiting programs.
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Clinical Site Manager (LCSW or LPC) Position in Phoenix; SMI Experience Required (9593)
Terros Health
Phoenix, AZ
- $83,000 to $93,000 USD / year
At Terros Health, leadership means creating the space for people and care to thrive. You’ll model clinical excellence and accountability while mentoring BHTs, clinicians and clinical…
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Store Manager
Staples Canada
Hanover, MD
Bonus plans, generous paid time off, career development program, and weekly pay
Added 1 min ago
Director of Health and Wellness
TerraBella Summit
Greenville, SC
…who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build…
Added 1 min ago
Director of Sales
TerraBella Summit
Greenville, SC
…who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build…
Added 1 min ago
AS
LEAD DIRECT SUPPORT PROFESSIONAL
Apis Services Inc
Philadelphia, PA
- $18.32 USD / hour
Wister Street Program | Resources for Human Development
Added 1 min ago
Branch Manager - Pelham Road Branch - Greenville, SC
JPMC page
Greenville, SC
Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
Added 1 min ago
Before & After School Counselor
YMCA OF PAWTUCKET
Coventry, RI
The Before and After school childcare counselor is responsible for the daily supervision of after-school program participants grades K-8.This position is responsible for assisting in the…
Added 1 min ago
Territory Manager, CardioMEMS - Boston, MA
Abbott Laboratories
Boston, MA
Account Management & Program Development: Conduct quarterly business reviews with key accounts to assess performance and identify growth opportunities. Partner effectively with Clinical…
Added 1 min ago
Staff Scientist - Real World Evidence
Abbott Laboratories
Santa Clara, CA
…Clinical Research Scientist will provide scientific and technical leadership for real‑world evidence (RWE) studies supporting post‑market regulatory requirements, reimbursement, market…
Added 1 min ago
Business Excellence Manager, LATAM
Abbott Laboratories
Hollywood, FL
Career development with an international company where you can grow the career you dream of.
Added 1 min ago
General Manager
CHIPOTLE
Syracuse, NY
…committed to Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added 1 min ago
General Manager
CHIPOTLE
Palm Harbor, FL
…committed to Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added 1 min ago
General Manager
CHIPOTLE
Xenia, OH
…committed to Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added 1 min ago
General Manager
CHIPOTLE
Oneonta, NY
…committed to Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added 1 min ago
General Manager
CHIPOTLE
Amsterdam, NY
…committed to Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added 1 min ago
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Project Management Sr Manager
AECOM
New York, NY
- $240,000 to $285,000 USD / year
AECOM is seeking an experienced Program Managment Senior Manager – Metro Transportation to provide strategic leadership and oversight of large-scale, complex transportation programs within…
Added 2 mins ago
BG
Marketing & Content Specialist
Bodewell Group LLC
San Diego, CA
- $70,000 to $78,000 USD / year
Collaborate with leadership and internal teams to identify content opportunities and support marketing and business development initiatives.

Fiserv

Forecasting & Capacity Planner

Marietta, GA, United States

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Job details

Posting language: English
Posted: Oct 22, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Forecasting & Capacity Planner

About your role:

As a Forecasting and Capacity Planner, you will develop demand forecasts, staffing models and capacity plans that help Workforce Management align resources with operational and client needs. You will partner with Operations, Finance, Talent Acquisition, Training and Vendor Management to evaluate workload trends, service targets and staffing assumptions. Your work will support service performance, cost planning and informed business decisions.

What you'll do:

Develop short-, mid- and long-term forecasts for customer contact volumes, workload demand and staffing needs.
Analyze historical trends, seasonality, business initiatives, client growth and operational drivers to improve forecast accuracy.
Translate demand forecasts into staffing requirements using average handle time, shrinkage, occupancy, service level targets, attrition and productivity assumptions.
Create hiring, cross-training, vendor and resource allocation recommendations that support service performance and operational goals.
Identify capacity risks and recommend mitigation plans that help leaders maintain service levels and manage cost impacts.
Support annual operating plan development, budgeting and long-range workforce planning through workforce models and scenario analysis.
Prepare workforce analysis, reporting and presentations that summarize forecast accuracy, staffing efficiency and operational performance for leadership review.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

6+ years of experience in workforce management, forecasting, capacity planning, operations analytics or related operational planning functions.
6+ years of experience building demand forecasts, staffing models or capacity plans using workforce drivers such as average handle time, shrinkage, occupancy, service levels, attrition and productivity.
6+ years of experience analyzing operational data, measuring forecast accuracy and presenting recommendations to business leaders.
4+ years of experience using Microsoft Excel to develop models, analyze data and summarize workforce planning insights.
Bachelor’s degree or higher in Business, Finance, Mathematics, Statistics, Operations Management or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

Experience with workforce management platforms such as NICE WFM, Verint, Aspect, Calabrio or Genesys.
Experience using Power BI or similar reporting tools to create dashboards, visualizations and recurring operational reports.
Experience supporting new client implementations, business changes or vendor capacity planning.
Experience applying forecasting methodologies in a contact center or operations environment.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Skills

Forecasting
Recruitment
Vendor management
Budget management
Reporting
Presentation skills
Leadership
Microsoft Excel
Develop models
Statistics
Operations management
Microsoft Power BI
Collaboration
Onboarding
CPT

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