Jobs in the United States

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Added 1 min ago
SC
Accounting Manager
Seattle Credit Union
Seattle, WA
- $97,865 to $146,890 USD / year
Partner across Finance and other departments to improve the quality and flow of financial information.
Added 1 min ago
Client Solutions Strategist- Evernorth- Remote
Cigna-Evernorth Services Inc.
Remote, United States
…system implementation advisory, workflow redesign, and the development of sustainable operational…
Added 1 min ago
CC
Customer Service Representative (Bilingual)
Community Choice Financial Family of Brands
Vallejo, CA
- $21 USD / hour
…assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable,…
Added 1 min ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Athens, GA
- $16 USD / hour
Paid on-the-job training and a comprehensive new hire program.
Added 1 min ago
CC
Customer Service Representative (Bilingual)
Community Choice Financial Family of Brands
Las Vegas, NV
- $19.7 USD / hour
…assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable,…
Added 1 min ago
CC
Customer Service Representative
Community Choice Financial Family of Brands
Bainbridge, GA
- $15 USD / hour
…assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable,…
Added 1 min ago
CC
Customer Service Representative (Bilingual)
Community Choice Financial Family of Brands
Las Vegas, NV
- $19.7 USD / hour
…assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable,…
Added 1 min ago
CC
Customer Service Representative
Community Choice Financial Family of Brands
Albany, GA
- $15 USD / hour
…assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable,…
Added 1 min ago
CC
Customer Service Representative (Bilingual)
Community Choice Financial Family of Brands
Las Vegas, NV
- $19.7 USD / hour
…assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable,…
Added 1 min ago
CC
General Manager
Community Choice Financial Family of Brands
Sumter, SC
- $19.25 USD / hour
While you’re pouring into your team’s development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for…
Added 1 min ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Kingstree, SC
- $16 USD / hour
Paid on-the-job training and a comprehensive new hire program.
Added 1 min ago
CC
General Manager
Community Choice Financial Family of Brands
Columbia, SC
- $19.25 USD / hour
While you’re pouring into your team’s development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for…
Added 1 min ago
CC
Customer Service Representative (Bilingual)
Community Choice Financial Family of Brands
Las Vegas, NV
- $19.7 USD / hour
…assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable,…
Added 1 min ago
CC
Customer Service Representative
Community Choice Financial Family of Brands
ST. PETERSBURG, FL
- $15.5 USD / hour
…assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable,…
Added 2 mins ago
Diesel Service Technician / Mechanic
Oklahoma City, OK
…under general supervision, receiving on the job training in a development program to achieve Service Journeyman…
Added 2 mins ago
2027 Summer Intern - Treasury
EverBank N.A.
Jacksonville, FL
…period, this job participates in a robust training and onboarding program that includes exposure to Bank leadership, networking events with advisors and senior leaders, meaningful projects,…
Added 2 mins ago
2027 Summer Intern - Finance
EverBank N.A.
Jacksonville, FL
…period, this job participates in a robust training and onboarding program that includes exposure to Bank leadership, networking events with advisors and senior leaders, meaningful projects,…
Added 2 mins ago
2027 Summer Intern - Accounting
EverBank N.A.
Jacksonville, FL
…period, this job participates in a robust training and onboarding program that includes exposure to Bank leadership, networking events with advisors and senior leaders, meaningful projects,…
Added 2 mins ago
Program Manager II
Twenty-Six Defense
Fort Worth, TX
Leads the development of detailed project or program plans through the application of company Policies and Procedures and Program Management industry best practices.
Added 3 mins ago
BP
Associate, Finance
Brookfield Properties (USA II) LLC
United States
- $100,000 to $115,000 USD / year
We are seeking an Associate on our Regional FP&A team for the North America Office portfolio, reporting to the Manager, Finance. This role will be responsible for delivering comprehensive…
Added 4 mins ago
SL
Senior Manager, Portfolio Reporting & Compliance
Solar Landscape
Remote, United States
- $140,000 to $160,000 USD / year
…the way, you’ll be supported by great benefits, professional development, and a culture that values authenticity, collaboration, and…
Added 5 mins ago
Systems Engineering, Lead -- SETA
Semper Valens Solutions
Fort Belvoir, VA
Semper Valens Solutions is seeking a skilled and experienced Program Manager, Lead to provide subject matter proficiency for work described in the task.
Added 5 mins ago
Program Manager, Lead -- SETA
Semper Valens Solutions
Fort Belvoir, VA
Semper Valens Solutions is seeking a skilled and experienced Program Manager, Lead to provide subject matter proficiency for work described in the task.
Added 5 mins ago
Sr. Director Indirect Strategic Sourcing
USA-Medtronic MiniMed, Inc 1017
Los Angeles, CA · Virtual, GA · San Antonio, TX
Financial Accountability: Establish a robust, Finance-validated savings pipeline with clear ownership, measurable milestones, and demonstrated P&L impact.
Added 6 mins ago
Director of Operations
Westech International Inc
Remote, United States
Coordinate with Business Development, HR, Contracts, and Finance during new contract transitions.

Fiserv

Forecasting & Capacity Planner

Marietta, GA, United States

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Job details

Posting language: English
Posted: Oct 22, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Forecasting & Capacity Planner

About your role:

As a Forecasting and Capacity Planner, you will develop demand forecasts, staffing models and capacity plans that help Workforce Management align resources with operational and client needs. You will partner with Operations, Finance, Talent Acquisition, Training and Vendor Management to evaluate workload trends, service targets and staffing assumptions. Your work will support service performance, cost planning and informed business decisions.

What you'll do:

Develop short-, mid- and long-term forecasts for customer contact volumes, workload demand and staffing needs.
Analyze historical trends, seasonality, business initiatives, client growth and operational drivers to improve forecast accuracy.
Translate demand forecasts into staffing requirements using average handle time, shrinkage, occupancy, service level targets, attrition and productivity assumptions.
Create hiring, cross-training, vendor and resource allocation recommendations that support service performance and operational goals.
Identify capacity risks and recommend mitigation plans that help leaders maintain service levels and manage cost impacts.
Support annual operating plan development, budgeting and long-range workforce planning through workforce models and scenario analysis.
Prepare workforce analysis, reporting and presentations that summarize forecast accuracy, staffing efficiency and operational performance for leadership review.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

6+ years of experience in workforce management, forecasting, capacity planning, operations analytics or related operational planning functions.
6+ years of experience building demand forecasts, staffing models or capacity plans using workforce drivers such as average handle time, shrinkage, occupancy, service levels, attrition and productivity.
6+ years of experience analyzing operational data, measuring forecast accuracy and presenting recommendations to business leaders.
4+ years of experience using Microsoft Excel to develop models, analyze data and summarize workforce planning insights.
Bachelor’s degree or higher in Business, Finance, Mathematics, Statistics, Operations Management or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

Experience with workforce management platforms such as NICE WFM, Verint, Aspect, Calabrio or Genesys.
Experience using Power BI or similar reporting tools to create dashboards, visualizations and recurring operational reports.
Experience supporting new client implementations, business changes or vendor capacity planning.
Experience applying forecasting methodologies in a contact center or operations environment.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Skills

Forecasting
Recruitment
Vendor management
Budget management
Reporting
Presentation skills
Leadership
Microsoft Excel
Develop models
Statistics
Operations management
Microsoft Power BI
Collaboration
Onboarding
CPT

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