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Before and After School Enrichment Site Manager - Harford County
The Y In Central Maryland
MD
The BASE Site Manager is responsible for all on-site operations of the center licensed to serve 30 or more participants. Responsibilities are inclusive of ensuring children are actively…
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Accounting Assistant
Midwest Shoe Merchants
New Berlin, WI
…a traditional accounting role-you'll support our financial operations while also serving as the welcoming face of our corporate…
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AB
Full-Time Store Manager Trainee
ALDI Brand
Knoxville, TN
- $29.5 USD / hour
- Full-time
Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…
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Head Manager
Snipes
Lansing, MI
Overview: The Head Manager is responsible for managing the staff and all aspects of store operations within their home store to ensure the achievement of company objectives
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Operations Supervisor- Funds Management
Frost Bank
San Antonio, TX
…integral role in the development of your team? If so, then the Operations Supervisor role might be for…
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NT
Project Manager
NCS Technologies, Inc.
Manassas, VA
- Up to $100,000 USD / year
The Project Manager is responsible for managing the execution of all major and strategically significant projects for NCS. The individual serving in this role will facilitate the delivery…
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Shift Lead / Manager
Jimmy John's
St Louis Park, MN
Working alongside the management team, you'll oversee daily restaurant operations when the Assistant or General Manager is not on duty. You'll help motivate and coach team members, maintain…
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Assistant General Manager AGM
Jimmy John's
Minneapolis, MN
Assistant General Managers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, COGS management, cash…
Added 1 min ago
Highway Engineer Supervisor
State of Indiana
Lebanon, IN
…Construction Area Engineer oversees the annual INDOT construction program in their assigned area; typically, their area's construction program value varies between $25,000,000 and…
Added 1 min ago
T
Cashier – Toll Collector – Part time – Midbay Bridge
TTEC
Niceville, FL
- From $15 USD / hour
- Part-time
You'll report to area operations manager. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
Added 1 min ago
Inventory Control Specialist
Tractor Supply Company
Batavia, OH
…receiving accuracy, and compliance routines that support store operations. The role executes receiving, inventory adjustment, reconciliation, transfer, buyback/RTV, compliance, and…
Added 1 min ago
Retail Sales Associate FTR (Salina - #12)
Goodwill Industries
Salina, KS
Answers telephone. Answers customer questions about basic store operations, such as hours open, merchandise available, but refers other requisitions to store manager.
Added 1 min ago
Branch Operations Lead - (New Build) Asheboro - Asheboro, NC
JPMC page
Asheboro, NC
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role…
Added 1 min ago
Retail Store Processor FTR (Derby -#39)
Goodwill Industries
Derby, KS
SUPERVISION RECEIVED: District Manager, Store Manager, Asst. Store Manager & Team Leader
Added 1 min ago
Branch Operations Lead, State College Northland Center, State College, PA
JPMC page
State College, PA
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role…
Added 1 min ago
Branch Manager
Lansing Building Products LLC
Bryn Athyn, PA
The Branch Manager drives progress toward execution of Lansing’s strategy and achievement of its longterm goals. The Branch Manager also serves as a change management leader when it comes…
Added 1 min ago
Shift Supervisor
Merakey
Crafton, PA
Works with Program Lead, Program Manager and Assistant Manager to direct, coordinate and discipline staff to ensure adherence to facility policies and ICF/IDD regulations.
Added 1 min ago
Security Manager
Sonoma Valley Hospital
Sonoma, CA
The Security Manager oversees the daily operations of the hospital security program to maintain a safe and secure environment for patients, visitors, staff and hospital property. This…
Added 2 mins ago
Customer Solutions Specialist
Springdale, AR
…customer relationships and ensuring efficient supply chain operations. This customer-facing role serves as the main point of contact for all customer inquiries, including inventory…
Added 2 mins ago
V
Vagaro
Vagaro
Pleasanton, CA
- $50 to $55 USD / hour
…regulations, reporting requirements, and employee benefits program…
Added 2 mins ago
RC
Restaurant Manager
Raising Cane's
Magnolia, TX
- $18 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
Added 2 mins ago
RC
Restaurant Zone Manager
Raising Cane's
Magnolia, TX
- $15.5 USD / hour
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in management…
Added 2 mins ago
RC
Assistant Restaurant Leader
Raising Cane's
Sandusky, OH
- $55,000 to $65,000 USD / year
The Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in all…
Added 2 mins ago
RC
Restaurant Zone Manager
Raising Cane's
Laurel, MD
- $20 to $20.75 USD / hour
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in management…
Added 2 mins ago
A
Director of Knowledge Management - NAMER
Ashby
Remote, United States
- $160,000 to $190,000 USD / year
…strategy, roadmap, and quality and partnering with Support, Support Operations, and Engineering on design and…

Fiserv

Account Manager

Lincoln, NE, United States

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Job details

Experience: 4+ years of experience in IT service management supporting incident, problem, change, or service delivery processes.
Posting language: English
Posted: Oct 30, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Account Manager

About your role:

As a Account Manager, you will improve IT service delivery processes that support client interactions and operational outcomes. You will work with technology, service delivery, and client-facing teams to analyze performance, resolve escalations, and support consistent service management practices. Your work helps improve service reliability, client satisfaction, and issue resolution.

What you'll do:

Lead service management processes that support consistent delivery, timely issue resolution, and client satisfaction.
Evaluate service delivery performance using operational metrics, incident trends, and problem management data.
Develop service improvement plans with technology, operations, and client-facing teams.
Manage escalated client issues through resolution by coordinating updates, owners, timelines, and follow-up actions.
Maintain client relationships by documenting needs, tracking commitments, and communicating service updates.
Apply Information Technology Infrastructure Library practices to incident, problem, change, and service delivery processes.
Share service management practices with team members through documented procedures and process guidance.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

4+ years of experience in IT service management supporting incident, problem, change, or service delivery processes.
Experience analyzing service performance metrics, identifying process gaps, and documenting improvement actions.
Experience coordinating escalated client or stakeholder issues through resolution in a technology environment.
Experience using service management platforms, ticketing systems, or reporting tools to manage operational workflows.
Experience applying Information Technology Infrastructure Library practices in incident, problem, or service delivery management.
Bachelor’s degree, or equivalent combination of education, related experience and/or military experience.

•

Experience that would be great to have:

Experience with ServiceNow.
Information Technology Infrastructure Library certification or equivalent service management certification.
Experience managing project plans, milestones, risks, and status reporting for service improvement initiatives.
Familiarity with cloud technology concepts used in enterprise service delivery environments.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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