Jobs in the United States

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Added 1 hour ago
AF
Direct Support Professional - Community Day Services (57977)
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT
Batavia, IL
- $19.5 USD / hour
The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those…
Added 1 hour ago
Sr. Solutions Architect
BNH
Arnold AFB, TN
…analytical compute transformation of the Arnold Engineering Development Complex (AEDC). This position serves as the primary technical counterpart to the Digital Enterprise Branch Manager,…
Added 1 hour ago
Analyst, Digital Marketing & Measurement - January 2027 Start
Ovative Group, LLC
United States
…and UnitedHealth Group to build smarter media and measurement programs that drive real, profitable…
Added 1 hour ago
WW
Client Manager, Higher ED CA
World Wide Technology Holding, LLC
Sacramento, CA · San Diego, CA · San Francisco, CA · CA
- $125,000 to $150,000 USD / year
Forward-thinking, consultative sales professional with demonstrated ability to align technology solutions to mission-driven customer outcomes.
Added 1 hour ago
SO
Licensing Regulation Bureau Chief
State of Iowa
Des Moines, IA
- $33.69 to $60.04 USD / hour
…university and experience equal to four years of full-time work in program administration, development, management, or…
Added 1 hour ago
PC
Environmental and Sustainability Manager
Pacific Coast Producers
Lodi, CA
- $135,000 to $165,000 USD / year
The Environmental and Sustainability Manager leads environmental compliance and sustainability programs across Pacific Coast Producers’ regional processing and packaging facilities. This…
Added 1 hour ago
Places Lease Accouting and Payments Manager
Apple
San Jose, CA
The Lease Accounting Manager will be responsible for accurate abstraction and reporting of leases associated with the real estate portfolio, 1600+, around the world for P&L and balance…
Added 1 hour ago
Leasing Manager
Harbor Group Management Company
Orlando, FL
Valid driver’s license required (for operating golf carts if applicable)
Added 1 hour ago
Travel Property Adjuster - Field Estimating - Remote (Eastern Time Zone)
Allstate Insurance Co.
Remote, United States
Must reside within 50 miles of an airport
Added 1 hour ago
Business Insurance Account Manager
Marsh Agency LLC
United States
…culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful…
Added 1 hour ago
Facility Services Associate
SPS North America
Maitland, FL
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Added 1 hour ago
Facility Services Associate
SPS North America
Irvine, CA
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Added 1 hour ago
Facility Services Associate
SPS North America
Bellevue, WA
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Added 1 hour ago
Case Manager Workforce Support
Prevention Links Inc
Roselle, NJ
The Workforce Case Manager provides individualized case management and workforce development services to participants enrolled in the NJRWFS initiative. The position is responsible for…
Added 1 hour ago
Case Manager Workforce Support
Prevention Links Inc
Jersey City, NJ
The Workforce Case Manager provides individualized case management and workforce development services to participants enrolled in the NJRWFS initiative. The position is responsible for…
Added 1 hour ago
U
Program Delivery & Business Development Program Associate
USP
Rockville, MD
- $71,421 to $93,726 USD / year
The Program Associate is a non-supervisory position that will provide program management and operational support to the Program Delivery and Business Development (BD) teams within the…
Added 1 hour ago
Senior Recruiter
RONCELLI INC
Sterling Heights, MI
Driver's License: Valid driver's license required
Added 1 hour ago
O
Medical Office Manager/Northwest Austin Clinic - Texas Orthopedics (2734)
ORTHOLONESTAR
Austin, TX
- $41,600 to $74,980 USD / year
Must possess outstanding interpersonal skills and be capable of dealing with medical and administrative staff, patients and the public · Must have full range of motion
Added 1 hour ago
Government Affairs Associate
Varda Space Industries
Washington, DC
As the Manager of Government Affairs, you will focus on Varda's engagement with Congress from our Washington, DC office. Reporting to the Vice President of Government Affairs and working…
Added 1 hour ago
Manager, Knowledge Management
Fiserv Solutions LLC
Berkeley Heights, NJ
Unparalleled professional growth with training, development, and internal mobility opportunities.
Added 1 hour ago
Experiential Learning Manager
Lexington Public Library
LEXINGTON, KY
Must have a valid driver’s license, with a safe driving record and reliable transportation
Added 1 hour ago
Finance Manager
Asheville Jewish Community Center
Asheville, NC
The Finance Manager ensures every staff member is paid correctly, every payment goes out accurately, and every deposit reaches the bank safely. The Finance Manager owns payroll, vendor…
Added 1 hour ago
CM
Leasing Agent - PIP
Cambridge Management Inc.
Jacksonville, FL
- $18.63 USD / hour
Must have excellent computer skills and have industry software experience
Added 1 hour ago
Transmission Maintenance Specialist I or II
Otter Tail Corporation
Fergus Falls, MN
At the Specialist II level, independently lead assigned programs from planning through execution and closeout, resolve complex field and contractor issues, contribute to budget planning and…
Added 1 hour ago
OT
Energy Efficiency Technical Specialist
Otter Tail Corporation
Fergus Falls, MN
- $76,000 to $105,000 USD / year
Provide rigorous engineering analysis, research, development, M&V, and evaluation for energy efficiency, demand response, electrification, and conservation programs.

Fiserv Solutions LLC

Manager, Knowledge Management

Berkeley Heights, NJ, United States

Salary Range $108,000.00 - $172,800.00

Apply on fiserv.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range $108,000.00 - $172,800.00
Apply by: Dec 25, 2026
Experience: 6+ years of experience managing and developing teams
Posting language: English
Posted: Nov 13, 2026

Original job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Manager, Knowledge Management

About your role:

As a Manager, Knowledge Management, you will lead day-to-day operations and continuous improvement for Knowledge Operations within Knowledge and Information Services at Fiserv. You will partner with Knowledge Management, Technical Writing, Training, Quality, Product, Technology, and Service teams to align priorities, streamline workflows, and strengthen knowledge governance. The work you do directly shapes the accuracy and accessibility of knowledge assets that power AI-enabled service experiences and digital self-service for clients and associates across the enterprise.

What you'll do:

Lead a team within Knowledge Operations, setting clear goals, coaching individuals toward measurable performance outcomes, and building cross-training depth that reduces single points of failure.
Develop team members through regular feedback cycles, structured development plans, and opportunities that expand capability across the knowledge lifecycle.
Own the operational rhythm for Knowledge Operations, including workload tracking, backlog management, and timeliness reviews, so delivery commitments are met consistently.
Define and maintain key performance indicators (KPIs) covering productivity, quality, and knowledge asset accessibility, and surface trends through dashboards that drive decisions across Knowledge and Information Services.
Lead continuous improvement (CI) initiatives by analyzing workflow data and stakeholder feedback, identifying root causes, and implementing process changes that produce measurable gains in efficiency and quality.
Strengthen knowledge governance by establishing clear ownership, review cycles, and accuracy standards for knowledge assets that support digital self-service and AI-enabled service experiences.
Coordinate across Knowledge Management, Technical Writing, Training, Quality, Product, Technology, and Service teams to align priorities, resolve workflow friction, and deliver knowledge solutions that improve client and associate outcomes.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

5+ years of experience in knowledge operations, content operations, or a related operational function overseeing knowledge lifecycle governance, workflow design, and continuous improvement programs.
3+ years of experience leading cross-functional initiatives in an enterprise or regulated industry environment, using operational metrics, key performance indicator (KPI) frameworks, and dashboard reporting to drive measurable outcomes.
6+ years of experience managing and developing teams
Experience developing KPI dashboards and operational metrics reporting using business intelligence (BI) or data visualization tools to track workload, quality, timeliness, and backlog trends.
Experience designing and improving knowledge governance workflows in an enterprise knowledge platform environment to increase content accuracy and accessibility.
Bachelor's degree or higher in Information Management, Library Science, Business Administration, Communications, or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

Experience with AI-enabled knowledge retrieval, virtual assistants, or chatbot platforms to support digital self-service experiences.
Experience in financial services, fintech, or another regulated enterprise environment managing knowledge or content operations at scale.
Experience with workflow automation tools to streamline content operations and reduce manual handoffs across cross-functional teams.
Familiarity with product management, user experience (UX), or digital experience teams to align knowledge delivery with in-product guidance and self-service journeys.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

Salary Range $108,000.00 - $172,800.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply on fiserv.wd5.myworkdayjobs.com About employer

More about this job

Skills

Process improvement
Technical writing
Lead a team
Coaching
Workflow
Reporting
Business intelligence
Data visualization
Chatbot
CPT

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Work requirements

Jobs in the United States