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DIGITAL PRODUCT ASSOCIATE - TAMARAC, FL
CITY HOME
Tamarac, FL
PRD Development - Drafts smaller-scope Product Requirements Documents (PRDs) for assigned enhancements and site improvements, including problem statement, user stories, acceptance criteria,…
Added just now
CH
SALES MANAGER IN TRAINING
CITY HOME
Boca Raton, FL
- From $65,000 USD / year
Professional Development - Obtains certifications and training related to job performance and product knowledge within specified period of time. Uses the online Learning Management System…
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Senior Applications Manager, SAP ERP
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Lakewood, CO
Leadership of functional group development, direction and effectiveness by providing manager and supervisors with the tools and support to manage daily operations.
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Kitchen Supervisor - High Point Cafe
University System of Georgia
GA
Manager ServSafe certified or obtains certification within twelve (12) months of hire
Added 1 min ago
PA
Office and Event Manager
President and Board of Trustees of Santa Clara College
Santa Clara, CA
- $28.03 to $33.65 USD / hour
The Office and Event Manager will handle both administrative tasks and event planning, coordinating logistics, budgets, and timelines for various speakers, learning opportunities and events…
Added 1 min ago
NS
Chief Operating Officer
North Side Christian Health Center
Pittsburgh, PA
- From $104,000 USD / year
Program development: Helps develop new programs and services, in conjunction with organizational administrators and managers, in response to NSCHC's community needs assessment and strategic…
Added 2 mins ago
TP
Gender Responsive Corrections Programs Manager
The Pathfinder Network
Wilsonville, OR
- $27.21 to $28.03 USD / hour
The Gender Responsive Corrections Programs Manager supports the missions of The Pathfinder Network and ODOC, serving as a key liaison between Pathfinder staff, ODOC staff, community…
Added 2 mins ago
Clinical Coordinator RN - Adult Acute Care
Lexington Medical Center
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…Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics…
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Expressive Therapist
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Kansas City, KS
The Expressive Therapist, specifically looking for MUSIC THERAPIST under the direction of the Clinical Manager, has the responsibility to provide primarily group therapy to patients. The…
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Instructor and QA Specialist - Lineman
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We are currently seeking a Lineman Training & Development Instructor for our electrical distribution division. In addition to instructing, this position will also serve as a quality…
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Special Projects Manager
Metropolitan Government of Nashville & Davidson County
Nashville, TN
- $127,222 USD / year
The Special Projects Manager leads, plans, and coordinates a diverse portfolio of high priority initiatives designed to enhance operational efficiency, regulatory compliance, environmental…
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MG
Planning Manager 1 – Transportation Planning
Metropolitan Government of Nashville & Davidson County
Nashville, TN
- $107,661 to $134,576 USD / year
The Nashville Department of Transportation and Multimodal Infrastructure (NDOT) is seeking a Planning Manager 1 within the Transportation Planning group. This position manages…
Added 5 mins ago
UTS - Temporary Project Manager at UNC Chapel Hill
North Carolina State University
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…antigen-directed immunotherapy, is seeking to hire a Manufacturing Project Manager who will be tasked with supporting the technical transfer of manufacturing operations for mRNA/LNP…
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NH
Special Assistance In-Home Social Worker
New Hanover County
Wilmington, NC
- $28.45 to $48.36 USD / hour
Professional development trainings & leadership initiatives;
Added 5 mins ago
ED
Contract Services Group Manager
Employment Development Department
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- $7,172 to $8,910 USD / month
…and sensitive duties in the unit. Proivdes expert guidance to programs on the EDD’s contracting process. Coordinates with Legal, Fiscal Programs Division and Information Technology Branch,…
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Store Manager - Aventura Mall, Abercrombie & Fitch
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The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development…
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Marketing Manager - LAVO Tampa
Tao Group Hospitality
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The role of Marketing Manager is responsible for executing the annual marketing plans, strategies, and programs for each venue within the company’s portfolio. These responsibilities for…
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Library Acquisitions Manager
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- $72,187.44 USD / year
The Library Acquisitions Manager performs professional library work managing the technical services and materials management functions for the public library system.
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Environmental Health & Safety Manager
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Provide program technical and administrative support in areas such as design-in-safety, risk assessment, job safety analysis, investigation and resolution, development and programming of…
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Accounts Payable Manager
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…estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial…
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Commodity Specialist
S&P Global
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Inside Sales Window Specialist
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Program Manager
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The Program Manager is the strategic customer relationship owner at the program level, overseeing portfolios of related projects for Denali's key client accounts. This role leads Customer…
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Direct Support Professional
Merakey Allos
Wilmington, DE
- $15.75 USD / hour
…Direct Support Professionals (DSPs) to join our team at our program in Wilmington,…
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Water Planner
State of Indiana
Indianapolis, IN
Understands & interprets relevant federal and state water resources laws, rules and regulations, procedures, policies, programs, and objectives that affect the programs related to…

Fiserv Solutions LLC

Account Manager

Lincoln, NE, United States

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Job details

Apply by: Nov 3, 2026
Experience: 4+ years of experience in IT service management supporting incident, problem, change, or service delivery processes.
Posting language: English
Posted: Oct 30, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Account Manager

About your role:

As a Account Manager, you will improve IT service delivery processes that support client interactions and operational outcomes. You will work with technology, service delivery, and client-facing teams to analyze performance, resolve escalations, and support consistent service management practices. Your work helps improve service reliability, client satisfaction, and issue resolution.

What you'll do:

Lead service management processes that support consistent delivery, timely issue resolution, and client satisfaction.
Evaluate service delivery performance using operational metrics, incident trends, and problem management data.
Develop service improvement plans with technology, operations, and client-facing teams.
Manage escalated client issues through resolution by coordinating updates, owners, timelines, and follow-up actions.
Maintain client relationships by documenting needs, tracking commitments, and communicating service updates.
Apply Information Technology Infrastructure Library practices to incident, problem, change, and service delivery processes.
Share service management practices with team members through documented procedures and process guidance.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

4+ years of experience in IT service management supporting incident, problem, change, or service delivery processes.
Experience analyzing service performance metrics, identifying process gaps, and documenting improvement actions.
Experience coordinating escalated client or stakeholder issues through resolution in a technology environment.
Experience using service management platforms, ticketing systems, or reporting tools to manage operational workflows.
Experience applying Information Technology Infrastructure Library practices in incident, problem, or service delivery management.
Bachelor’s degree, or equivalent combination of education, related experience and/or military experience.

•

Experience that would be great to have:

Experience with ServiceNow.
Information Technology Infrastructure Library certification or equivalent service management certification.
Experience managing project plans, milestones, risks, and status reporting for service improvement initiatives.
Familiarity with cloud technology concepts used in enterprise service delivery environments.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Skills

Computer technology
IT service management
ServiceNow
Reporting
Collaboration
Onboarding
CPT

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