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Added 3 mins ago
Contracts Manager-Kiewit Nuclear Solutions-Oak Ridge, TN
Kiewit
Oak Ridge, TN
Conduct contract awareness and lead change management efforts with key project staff.
Added 3 mins ago
Project Scheduler, Enrichment Operations
BWX Technologies, Inc.
Oak Ridge, TN
As the Project Scheduler for BWXT Enrichment Operations, you will serve as the authoritative lead for schedule development, critical‑path analysis, baseline management, and performance…
Added 3 mins ago
Project Scheduler, Enrichment Operations
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Oak Ridge, TN
As the Project Scheduler for BWXT Enrichment Operations, you will serve as the authoritative lead for schedule development, critical‑path analysis, baseline management, and performance…
Added 3 mins ago
Maintenance Superintendent - Chattanooga, TN
ADM
Chattanooga, TN
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Planning Engineer
Actalent
Chattanooga, TN
Lead Engineering activities in processing model changes/ investigation
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Drive manufacturing and supply chain schedule risk management activities and execute mitigation plans to maintain program milestones.
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T
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TEKsystems
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- $65 USD / hour
Help identify project risks, assumptions, dependencies, and mitigation strategies.
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Project management and budget tracking experience
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Solar Survey Party Chief Job Details | Black & Veatch Family of Companies
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From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
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Deloitte
Nashville, TN
…technical direction of client engagements while defining the project strategy, communicating complex concepts to both technical and non-technical audiences, and leading solution development…
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Oracle Analytics FDI - Manager
Deloitte
Nashville, TN
Lead the delivery of Oracle Fusion Data Intelligence, Oracle Analytics Cloud, and Oracle cloud-based data and analytics solutions for large, complex client environments
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Technical Product Lead, Commercial Banking
Deloitte
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The ideal candidate will be curious, analytical, and confident, with a natural drive exceed immediate project requirements and overcome obstacles. A genuine passion for the financial…
Added 3 mins ago
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Deloitte
Nashville, TN · Memphis, TN
Engagement Management: Lead engagement planning and budgeting; mobilize and manage strategy engagements; define deliverable structure and content
Added 3 mins ago
Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation
Deloitte
Nashville, TN · Memphis, TN
Oversee project management status and progress, prepare and present weekly steering reports, assess risks, manage delays and escalate issues to steering committees
Added 3 mins ago
Senior Consultant - SAP Concur
Deloitte
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Added 3 mins ago
Specialist, Risk and Compliance Services (DESC)
Deloitte
Hermitage, TN · Nashville, TN
As part of Risk & Brand Protection, the Independence & Conflicts Network (ICN) DESC team performs a critical quality and risk-management function for the Deloitte US Entities.
Added 3 mins ago
Fund Reporting and Treasury Manager
Deloitte
Memphis, TN · Hermitage, TN · Nashville, TN
Lead the preparation, review, and delivery of fund financial statements (40 Act and non-40 Act funds), partnering with administrators and auditors.• Oversee monthly and quarterly fund…
Added 3 mins ago
Oracle Payroll Lead-Senior Consultant
Deloitte
Hermitage, TN · Memphis, TN · Nashville, TN
Lead Tier 2/3 application support for Oracle HCM Cloud (e.g., Benefits, Payroll ).* Own incident management: triage, prioritization, stakeholder communication, escalation, and SLA…
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Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Nashville, TN
Collaborate with business and technical partners to support the HRSD functional areas and roadmap, including colleague portal and HR Knowledge Management.
Added 3 mins ago
Health Care Research Manager - Deloitte Center for Health Solutions
Deloitte
Hermitage, TN · Memphis, TN · Nashville, TN
Lead, manage and mentor the next generation of research leaders
Added 3 mins ago
Life Sciences Research Manager - Deloitte Center for Health Solutions
Deloitte
Nashville, TN · Hermitage, TN · Memphis, TN
Lead, manage and mentor the next generation of research leaders
Added 3 mins ago
Director of Risk Adjustment Regulatory Audits
Humana
Nashville, TN
5 + years of experience in program development and management, leveraging metrics and performance reporting to track results
Added 3 mins ago
Director HR Solutions
Lumen
Nashville, TN
Lead enterprise change management strategies that enable a successful transformation, ensuring organizational readiness, stakeholder alignment, capability building, adoption, and measurable…
Added 3 mins ago
Specialty Transplant Billing Operator
Deloitte
Hermitage, TN · Nashville, TN · Memphis, TN
…travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term,…
Added 3 mins ago
Converge for FSI - RAE, Lead Product Manager_Products & Platforms
Deloitte
Nashville, TN
…product team to define capabilities, create user stories, and lead technology execution within a modern and complex ecosystem. Prioritize strategic requests, contract and partner with…

Fiserv Solutions LLC

Account Manager

Lincoln, NE, United States

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Job details

Apply by: Nov 3, 2026
Experience: 4+ years of experience in IT service management supporting incident, problem, change, or service delivery processes.
Posting language: English
Posted: Oct 30, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Account Manager

About your role:

As a Account Manager, you will improve IT service delivery processes that support client interactions and operational outcomes. You will work with technology, service delivery, and client-facing teams to analyze performance, resolve escalations, and support consistent service management practices. Your work helps improve service reliability, client satisfaction, and issue resolution.

What you'll do:

Lead service management processes that support consistent delivery, timely issue resolution, and client satisfaction.
Evaluate service delivery performance using operational metrics, incident trends, and problem management data.
Develop service improvement plans with technology, operations, and client-facing teams.
Manage escalated client issues through resolution by coordinating updates, owners, timelines, and follow-up actions.
Maintain client relationships by documenting needs, tracking commitments, and communicating service updates.
Apply Information Technology Infrastructure Library practices to incident, problem, change, and service delivery processes.
Share service management practices with team members through documented procedures and process guidance.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

4+ years of experience in IT service management supporting incident, problem, change, or service delivery processes.
Experience analyzing service performance metrics, identifying process gaps, and documenting improvement actions.
Experience coordinating escalated client or stakeholder issues through resolution in a technology environment.
Experience using service management platforms, ticketing systems, or reporting tools to manage operational workflows.
Experience applying Information Technology Infrastructure Library practices in incident, problem, or service delivery management.
Bachelor’s degree, or equivalent combination of education, related experience and/or military experience.

•

Experience that would be great to have:

Experience with ServiceNow.
Information Technology Infrastructure Library certification or equivalent service management certification.
Experience managing project plans, milestones, risks, and status reporting for service improvement initiatives.
Familiarity with cloud technology concepts used in enterprise service delivery environments.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Skills

Computer technology
IT service management
ServiceNow
Reporting
Collaboration
Onboarding
CPT

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