Associate II BPS Operations Processing

JOB REQUIREMENTS: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About the team This position is part of our larger Chargeback Resolution department which includes our customer service and back-office teams. Aside from a great leadership staff, the fraud/disputes group includes 40+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support. What you will be doing As a valued member of our team, you will be responsible accurately processing and resolving dispute inquiries in a call center environment. Most of the questions will be routing, while others may require your critical thinking skills which may require deviation from standard procedures. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates. Handling all aspects of the fraud/disputes process Learn and remain current on Visa/Mastercard, federal and state regulations Review, research and initiates the resolution of fraud/dispute inquiries Follow up on escalated issues with coaching and mentoring to learn appropriate solutions Expand overall knowledge of services Resolving non-posted items, retrieval projects and authorization chargebacks What you bring High school diploma or GED Prior fraud/dispute chargeback experience. Banking/financial experience Excellent customer service skills (verbal and written) that foster customer satisfaction Knowledge of processes and procedures that affect credit/debit and pre-paid debit disputes Ability to work independently and in a team environment while maintaining... For full info follow application link. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2A6E4B3970DA4F83