Associate I Fraud Prevention

JOB REQUIREMENTS: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Job Description Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what\'s possible and empower our teams to make a lasting impact. If you\'re ready to help shape the future of fintech, unlock your next chapter with FIS. Role location: Required hybrid schedule in our Milwaukee location. (three days in-office, two days virtual) About the role: The FIS Retail Payments Fraud Operations team is made up individuals who are passionate about reducing consumer fraud within our partner financial institution\'s client base. Our primary goal is to maximize our financial institution\'s consumer experience while simultaneously limiting exposure to fraud losses across the products we support. Monday - Friday 8:00 am to 5:00 pm, or 9:00am to 6:00pm Current and future sponsorship are not available for this position What you bring: Retail Payments Fraud Operations team supports fraud transaction monitoring for Retail Digital Payments products for many of financial institutions, primarily BillPay and Zelle, and also Business ACH and Wire payments. A primary job function is working Zelle fraud disputes. Your key responsibilities: Participates in department initiatives to improve efficiencies. Remains up-to-date on changing fraud trends. May train new employees on departmental procedures and processes and/or assist in ongoing training for the department. When unable to resolve problems in a reasonable amount of time, escalates to appropriate resource. Meets job standards such as quality and productivity standards and adherence to schedules. Analyzes fraud alert queues for suspicious activity. Contacts financial institutions regarding... For full info follow application link. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/37D2D35FFDB54C2F