Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

Save this search

Added 6 hours ago
W
Store Manager Unassigned
Walgreens
COVINGTON, WA
- $24.04 to $43.27 USD / hour
Follows individual development plans offered by District Manager. Participates in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and…
Added 6 hours ago
OH
Manager of Credentialing - Medical Staff Services - Full Time
Orlando Health
MELBOURNE, FL
- Full-time
Added 6 hours ago
Section Manager - Safety & Health, Transmission & Distribution (Kansas City)
Burns & McDonnell
Kansas City, MO
The Construction Section Manager is responsible for the managerial direction and leadership of the section and resources within the construction global practice. This includes supporting…
Added 6 hours ago
Manager, State Campaigns (Southeast Region)
Share Our Strength
Remote, United States
Support strategies to engage school districts, program sponsors, state agencies, and key stakeholders to improve systems and increase participation in federal nutrition programs, including…
Added 6 hours ago
Overnight Security & Safety Manager
at Marriott
San Antonio, TX
High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.
Added 6 hours ago
Youth Services Worker
State of Missouri
Cabool, MO
…environment for youth in our day treatment and residential programs. To succeed in this position you will need to be empathetic, nonjudgmental, cooperative, encouraging, able-bodied,…
Added 6 hours ago
Youth Services Worker
State of Missouri
Poplar Bluff, MO
…environment for youth in our day treatment and residential programs. To succeed in this position you will need to be empathetic, nonjudgmental, cooperative, encouraging, able-bodied,…
Added 6 hours ago
Youth Services Worker
State of Missouri
Mount Vernon, MO
…environment for youth in our day treatment and residential programs. To succeed in this position you will need to be empathetic, nonjudgmental, cooperative, encouraging, able-bodied,…
Added 6 hours ago
Nursing Professional Development Generalist- unit based - Family Birth Center, P
MultiCare Health System
Yakima, WA
This position operates under the direction of their assigned manager. Work situations are varied with an emphasis on Assessment of Practice Gaps/Root Cause Analysis, Identification of…
Added 6 hours ago
Coordinator II, Clinical Research
Shriners Hospitals for Children
Portland, OR
The Clinical Research Coordinator II (CRC) is a specialized, independent research professional who ensures oversight and compliance of both system-wide and local SHC clinical research…
Added 6 hours ago
F&N Clerk
Humboldt Unified School District
Prescott Valley, AZ
Ongoing training and professional development opportunities
Added 6 hours ago
Sourcing Manager
S&C Minimal
Chicago, IL
The Sourcing Manager position plays a vital role in the sourcing of materials required for the production of S&C products. The Sourcing Manager oversees a portfolio of material suppliers…
Added 6 hours ago
KE
Associate Director, Industry and Infrastructure – Electrical
KFI Engineers PC
Lexington, KY · Cincinnati, OH · St Paul, MN
- $149,000 to $186,500 USD / year
…offer opportunities to continue your career with mentorship programs, career growth support, and continued education. With KFI, we find a way to provide creative solutions to unique…
Added 6 hours ago
Lead, Information Security - Endpoint, Mobile, Cloud
Prudential Ins Co of America
Newark, NJ
Lead the development, maintenance, and governance of security standards, procedure documentation, engineering specifications, and policy requirements for endpoint, mobile, and cloud…
Added 6 hours ago
Project Management and Veteran Workforce Initiatives Manager
North Carolina State University
Raleigh, NC
…and dynamic culture, opportunities for personal growth and professional development, and programs to support your busy life. Simply put, we want you to achieve your highest potential at…
Added 6 hours ago
Director of Public School Strategy - Scholarship Services
Nelnet
Jefferson City, MO
This position sits within FACTS' scholarship services business development team, though business development is a secondary, downstream function of this role rather than its purpose. As…
Added 6 hours ago
TH
Engagement Specialist (9608)
Terros Health
Phoenix, AZ
- $17.87 to $19.98 USD / hour
…McDowell location, in Phoenix, AZ. Reporting to the Clinical Site Manager, the ideal individual is flexible, compassionate, and professional. You will provide effective case management,…
Added 6 hours ago
DA
Program Manager, Inventory Control Quality Assurance
DSV Air & Sea Inc.
Florence, KY
- $97,440 to $115,000 USD / year
Job Posting Title: Program Manager, Inventory Control Quality Assurance
Added 6 hours ago
WV
Recovery-to-Work Transition Agent: Martinsburg, WV
West Virginia K-12 Jobs
Charleston, WV
- Up to $56,000 USD / year
IMPORTANT EMPLOYMENT NOTICE: Although this position may provide services in support of WVSDT programs, employment for this position is through Mountain State Educational Services…
Added 6 hours ago
WV
Recovery-to-Work Transition Agent: Madison, WV
West Virginia K-12 Jobs
Charleston, WV
- Up to $56,000 USD / year
IMPORTANT EMPLOYMENT NOTICE: Although this position may provide services in support of WVSDT programs, employment for this position is through Mountain State Educational Services…
Added 6 hours ago
BH
Summer Intern-Marketing
BrightSpring Health Services
Louisville, KY
- $7.25 USD / hour
Running from June through early August, the program offers 20-30 hours per week with flexible scheduling to accommodate students' summer commitments. Internship opportunities are available…
Added 6 hours ago
F
Supervisor - Operations
Firstsource
Louisville, KY
- $7.25 USD / hour
and development programs, quality indicators and performance evaluations for all the personnel under
Added 6 hours ago
Executive Director, Global Medical Oncology, Iza-Bren Medical Product Lead (MPL)
E.R. Squibb & Sons,L.L.C.
Summit East, NJ · Princeton, NJ
…(ADC) co-developed with SystImmune, with a broad multi-tumor development program spanning breast, lung, gastrointestinal and genitourinary cancers. The MPL will lead a mission-focused team…
Added 6 hours ago
Lean Coordinator
Parker Hannifin Corporation
Danville, KY
…career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be…
Added 6 hours ago
Case Manager, Remote
Ascend Healthcare
AZ
Career Growth and Professional Development Training

Firstsource

Supervisor - Operations

Louisville, KY, United States

$7.25 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $7.25 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Experience Required

1 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

JOB DESCRIPTION

JOB SUMMARY

The Contact Center Supervisor provides supervision to the Customer Service Representatives, including

primarily Customer Service Representatives. The employee is responsible for the implementation of training

and development programs, quality indicators and performance evaluations for all the personnel under

his/her supervision.

ESSENTIAL DUTIES

Supervise the functions of Call Center services ensuring that the protocols and procedures are

followed as established.

Ensure provision of quality customer and user care and effective team performance to meet agency

goals in accordance with philosophy, goals, policies, mission, and vision.

Motivate the personnel under his/her supervision, provides articles, and educational or reference

material in operational areas to be used internally as reference and in the client education services

(Internet, Fairs, Conferences, etc.).

Handle escalation calls and provide orientation on how to manage the escalated situation to avoid

future escalation calls.

Monitor and calibrate calls to be aware of possible coaching, identify training and or re - training needs

for the supervised group; provide feedback to manager and training department with the necessary

facts.

Ensure that all information received by the customer and or the organization is available for the

employees and that they are aware of it.

Discuss monitoring calls with employees, identify areas of opportu nity, strengths and provide

alternatives to improve results using the necessary resources to assist the employee.

Plan, analyze, and monitor metrics and performance indicators result to comply with customers'

expectations.

Support administrative projects of Call Center.
Prepare and work with HR process improvement plans, when applicable.
Identify and develop personnel to manage additional responsibilities.
Prepare reports and presentations with regularity.
Identify for our customers, processes and scripts t hat do not comply the reality of the service for

evaluation and modification.

Actively participate in employee contract termination, identifying policies and procedures

violations, low performance, among other indicators, providing evidence and facts.

Conduct corrective discipline processes and behavioral modification techniques for personnel under

his/ her supervision in the event of deviations from policies, procedures and practices establish ed

in the organization.

Prepare objectives and complete performance evaluations (mid and year end) of the personnel

under his/her supervision.

Define action plans to reduce quality and efficiency variations from goal standards.
Prepare and supervise the execution of the Performance Programs of each person under his/ her

supervision.

Review and approve employee schedule, vacation program, leave of absence according to service

needs, and stands in for unforeseen events such as absences or tardiness.

Participate in applicant 's interviews and perform hiring decisions.
Lead, guide and coordinate the assigned team initiative, ensuring their motivation and a good

working environment; and continuous meetings.

Ensure confidentiality and compliance with all state and federal regulations applicable to Health

Call Centers; including HIPAA and internal policy for disposing of confidential information material.

Notify any expose of Protected Health Information to the supervisor immediately.
Comply with medullar & functional trainings; and all procedures established by regulatory agencies,

contractual requirements and any applicable certification standards (including but not limited to

URAC, among others).

REQUIREMENTS

Bachelor's degree in Business, Social Sciences or Health Services

Minimum of one (1) year of experience in supervision

Two (2) year s of experience as Customer Service Representative

Hands on experience working with Excel, Power Point, Office, among others

Fully Bilingual (English and Spanish)

Excellent communication skills (spoken, written and reading)

ESSENTIAL COMPETENCES

MATHEMATICS AND ANALYSIS

System and reports domain; numeric results interpretation capacity, metrics and indicators to reach

conclusions that will enable to offer leadership recommendations in order of effectively making decisions.

COMPUTER SKILLS

This position requires computer and keyboard skills to facilitate analysis and data entry.

LEADERSHIP

Capacity to influence and motivate employees in and out of your division, promoting interdisciplinary

relationships; maintains future visions and can establish short and long - term goals; Demonstrate domain

in empathy skills, emotion management, interpersonal relationships, and assertive communication.

PRIORITIES AND PROJECTS MANAGEMENT

Possess planning, coordination and making decision skills; delegation, assignment distribution and progress

tracking, reflecting consistence, quality and compliment standards in the organization.

C OMU NICA TION

Excellent oral and written communication skills; active hearing; capacity to verbalize relevant information

in a proactive, clear and professional form.

CUSTOMER SERVICE

Ability to attend referred situations for an excellent customer service; solve emergencies and client needs

in a proactive form demonstrating empathy and sense of urgency; able to receive retro - communication

from intern and extern clients. Maintains emotions under control.

INTERPERSONAL RELATIONSHIPS

Capable of maintaining a balance between team and individual responsibilities; demonstrate objectivity and

open mind to other opinions; listens and communicates new ideas. Capable of promoting moral and group

compromise with the goals and targets; support other efforts to success; maintain confidentiality.

BUSINESS ACUMEN

Applicable understanding of the system of how a business achieves its goals and objective. Understanding

of the levels that create and position a value proposition to customers and it drives profitability and

shareholder value.

PHYSICAL JOB REQUIREM E NTS DISTRIBUTION OF

PHYSICAL EFFORTS

This job is mostly executed seating in a closed office or separate cubicle where the person uses the telephone, computer, and keyboard. This position requires availability to be on call (24 hours, 7 days a week)

75% Seating

25% Walking

WORKING ENVIRONMENT

He/she performs job duties in an office environment, with favorable noise levels, with adequate illumina tion

and temperature.

This job description is not intended to be all inclusive; could suffer changes or modifications at any moment.

The employee may perform additional related duties to meet the business ongoing nee ds. We are an Equal

Employment Opportunity Employer and take Affirmative Action to recruit Women, Vietnam era Veterans,

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

Place of Work

On-site

Requisition ID

24296

Apply About employer

Report this job