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WF
Restaurant Manager Trainee
WEGMANS FOOD MARKETS
United States
- $23 to $25.25 USD / hour
This is an entry-level structured training program designed to be completed within 6 months with support from a mentor and trainer. Successful program completion will result in an interview…
Added just now
Program Manager Technology for Impact -Temporary
IEEE
Piscataway, NJ
The Program Manager, Technology for Impact, provides operational, communications, and content‑management support across the Technology for Impact portfolio, including Humanitarian…
Added 2 mins ago
Operations Coordinator
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
Reporting to the Performance Operations Manager, this position makes sure that any issues or conflicts are quickly and efficiently resolved with
Added 2 mins ago
Environmental Support Technician
US AMR-Jones Lang LaSalle Americas, Inc.
Thousand Oaks, CA
Collaborate with Manufacturing, GMP Operations Manager, and Quality teams to manage schedules necessary to clean the GMP controlled environment and support areas to comply with GMP…
Added 2 mins ago
Quality Program Manager
Livent USA Corporation
United States
We are looking for a Quality Program Manager as a Subject Matter Expert (SME) responsible for setting, supporting the conformity of the Quality Management System and implementing quality…
Added 3 mins ago
Patient Services Technician/Phlebotomist
PathGroup
Houma, LA
Communicates pertinent information/issues to supervisor, manager or group leader for resolution.
Added 3 mins ago
Sr Manager, Congress Management
Gilead Sciences, Inc.
CA
As a Sr Manager, Congress Management, at Gilead you will...
Added 3 mins ago
MA
Engagement Manager
Mighty Acorn Digital
Remote, United States
- $150,000 to $170,000 USD / year
We're looking for an Engagement Manager to lead account health and strategy for a portfolio of work with key government partners where Mighty Acorn is currently engaged or hoping to grow.…
Added 3 mins ago
Principal Product Manager
Compeer Financial
Mankato, MN · Lakeville, MN · Bloomington, IL · Sun Prairie, WI
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Added 3 mins ago
NH
Revenue Cycle Educator & Process Improvement Associate I - (FT, Days)
Nuvance Health
Danbury, CT
- $29.65 to $35 USD / hour
…monitoring quality and performance metrics, keeping the Education Manager apprised of results, and using data to identify and develop targeted opportunities for staff development in all…
Added 4 mins ago
Personal Banker Associate II - Jacksonville, FL
Fifth Third Bank, N.A.
Saint Johns, FL
…Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the…
Added 4 mins ago
C
Certified Medical Assistant
ChenMed
Kenneth City, FL
- $17 to $24.26 USD / hour
Performs other duties as assigned and modified at manager’s discretion.
Added 4 mins ago
JU
Store Team Lead - Aventura
JBS USA
Aventura, FL
- $23 USD / hour
As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer‑ready environment…
Added 4 mins ago
MAINTENANCE MANAGER I
JBS USA
Perry, IA
The Maintenance Manager 1 is responsible for leading the plant maintenance team to ensure equipment reliability, operational efficiency, and compliance with JBS safety protocols. This role…
Added 5 mins ago
Manager - Project Management - Outsourced Services
Eisner Advisory Group LLC
NY
EisnerAmper is seeking a Manager – Project Management to join our Outsourced Services practice. This role will lead complex operational and client-focused initiatives, ranging from client…
Added 5 mins ago
Assistant Store Manager
Extra Space Storage
Pompano Beach, FL
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
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Driving Under the Influence (DUI) Instructor / Evaluator
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Fort Walton Beach, FL
- $25 USD / hour
…Full-Time (FT) Department: Driving Under the Influence (DUI) Program Reports To: DUI Program Manager (DUIPM) Fair Labor Standards Act (FLSA) Status: Non-Exempt Position Summary Bridgeway…
Added 5 mins ago
CH
Pharmacy Technician
CVS Health
Pooler, GA
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 5 mins ago
CH
Pharmacy Technician
CVS Health
Waycross, GA
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 5 mins ago
CH
Pharmacy Technician
CVS Health
Chesnee, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 5 mins ago
CH
Pharmacy Technician
CVS Health
Americus, GA
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 5 mins ago
CH
Pharmacy Technician
CVS Health
Atlanta, GA
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 5 mins ago
CH
Pharmacy Technician
CVS Health
Kansas City, MO
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 5 mins ago
CH
Pharmacy Technician
CVS Health
Belton, MO
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 5 mins ago
ES
Assistant Store Manager
Extra Space Storage
Lakeland, FL
- $15 to $17 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…

Firstsource

Patient Advocate Specialist

Louisville, KY, United States

$7.25 USD / hour · Full-time

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Job details

Pay: $7.25 USD / hour
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management

(BPM) services. Firstsource specialises in helping customers stay ahead of the curve through

transformational solutions to reimagine business processes and deliver increased efficiency,

deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with

presence in the US, UK, Philippines, India and Mexico

solutions covering complete customer lifecycle across Healthcare, Telecommunications &

Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Patient Advocate Specialist

Job Type: Full Time

FLSA Status: Non-Exempt/Hourly

Grade: H2

Function/Department: Eligibility Services, Firstsource Solutions USA, LLC

Reporting to: Supervisor/Manager - Eligibility Services

Role Description: This position is responsible for efficiently addressing outstanding account

balances related to medical services offered by various healthcare facilities to patients. This

is achieved by contacting patients via phone and assessing their eligibility for state, county,

and federal assistance programs.

Roles & Responsibilities

Assess patient eligibility for State and Federal programs.

Identify patients' specific needs and guide them through the application process for the

relevant State or Federal agencies.

Initiate the application process when feasible.

Advise patients on the most suitable assistance program(s) tailored to their individual

requirements.

Provide comprehensive instructions to patients on accessing all available program

benefits.

Inform patients of program time constraints and ensure all deadlines are met.

Execute all required steps in patient location and involve external field staff when

needed.

Gather essential information from patients during the initial contact, whenever

possible.

Ensure clarity and precision in all CUBS system documentation.

Foster a positive rapport with patients throughout the entire application process.

Evaluate the status and progress of applications.

Communicate with government agencies when necessary.

Pursue follow-ups on assigned accounts until all available options are exhausted in the

effort to secure patient benefits or until patients are approved for a program and billing

information is obtained.

Maintain good working relationships with State and Federal agencies.

Resolve accounts in a timely manner.

Meet daily productivity goals and objectives as assigned by management.

Maintain confidentiality of account information at all times.

Adhere to prescribed policies and procedures as outlined in the Employee Handbook

and the Employee Code of Conduct.

Maintain awareness of and actively participate in the Corporate Compliance Program.

Maintain a neat and orderly workstation.

Assist with other projects as assigned by management.

Uphold a strong commitment to business ethics, including confidentiality and data

privacy.

Maintain consistent performance to achieve predefined performance metrics.

Strictly adhere to compliance regulations and security policies.

Ensure compliance with all federal, state and local laws.

Expected/Key Results

Attain exceptional levels of Customer Satisfaction (CSAT), Net Promoter Scores (NPS),

and other relevant metrics.

Maintain strict compliance with regulatory requirements.

Achieve high-quality scores to ensure exceptional service.

Successfully meet the specific metrics defined for each process.

Adhere to process Standard Operating Procedures (SOPs).

Maintain schedule adherence to optimize workflow efficiency.

Qualifications

The qualifications listed below are representative of the background, knowledge, skill,

and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions of the job.

Education

High school diploma or equivalent required.

Previous customer service or Call Center experience is preferred.

Experience in medical coding or billing is preferred.

Competencies & Skills

Proficiency in PC usage and the ability to type at a rate of 30-40 words per minute.

Effective communication and collaboration skills with coworkers, patients, and

external agencies.

Consistent demonstration of courtesy and professionalism.

Self-motivated and capable of staying on task with minimal supervision.

Display initiative and creativity in fulfilling job responsibilities.

Strong organizational skills.

Ability to prioritize multiple tasks in a fast-paced work environment.

Reliable in completing tasks and follow-up activities.

Additional Qualifications

Ability to download 2-factor authentication application(s) on personal device, in

accordance with company and/or client requirements

Ability to pass a pre-employment background investigation based on client requirements,

including but not limited to, criminal history, motor vehicle report, work authorization

verification and medical screenings. The medical screenings may include one or more of

the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam,

color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza

and Covid-19.

Work Environment

The work environment characteristics described here are representative of those an

employee encounters while performing this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

This position may work remotely from home or onsite, exposed to outdoor weather

conditions during travel, if applicable. For Remote Work from Home - must have a quiet,

private area to perform work.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands

and fingers to type, and use close vision to view and read from a computer screen and/or

electronic device. Must be able to occasionally stand and walk, climb stairs, and lift

4 Firstsource Solutions Limited | May 15, 2025

Firstsource is an Equal Employment Opportunity employer. All employment decisions are

based on valid job requirements, without regard to r ace, color, r eligion, s ex (including

pregnancy, gender identity and s exual orientation), national origin, age, disability, genetic

information, veteran status, or any other characteristic protected under federal, state or

local law.

Firstsource also takes Affirmative Action to ensure that protected veterans and qualified

disabled persons are introduced into our workforce and considered for employment and

advancement opportunities.

The statements above are intended to describe the general nature and level of work being

performed by people assigned to this job. Other duties may be assigned as needed. My

signature below indicates that I have received a copy of this job description.

Employee Name: _________________________________________

Employee Signature: ______________________________________

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

Place of Work

On-site

Requisition ID

24154

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